The Goldilocks Zone of Customer Outcomes: Finding the Right Balance for B2B Tech Success
Valuize Consulting
MARCH 31, 2025
For B2B technology companies, customer success isnt a happy accidentits a meticulously engineered outcome. At the core of that engineering lies a framework of customer outcomes. But heres the crucial question: how many outcomes are just right? Too few, and you risk an oversimplified view of customer value. Too many, and you create complexity that overwhelms both your team and your customers.
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