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Throughout the year, the ChurnZero team has shared content that explores so many different aspects of Customer Success, from career growth strategies and team management frameworks to retention tactics and industry benchmarks. We also released a number of new product features that got our customers fired up about working with their customers, company, and leadership in new ways that help them show off the value of CS and deliver the best possible customer experience.
Dear SaaStr: What Were Some of the Toughest Lessons You Learned About How to Build a Successful SaaS Business? Some of the toughest lessons I’ve learned … and continue to re-learn: Even very talented co-founders may leave. You need to also make sure they are 110% committed. Very mediocre VPs are often very good at talking the talk. Mediocre execs often talk the talk even better than the best up-and-coming ones.
Are you an e-commerce business owner looking for ways to enhance your sales? I’m sure you know the importance of ranking high in the SERPs. After all, the more visibility you have, the more likely shoppers will discover your site and maybe make a purchase. While many e-commerce owners focus on product home pages, it’s easy to neglect your category pages.
So since the lockdown I’ve only spent about 30%-40% of my time in the SF Bay Area, and almost none of it in San Francisco proper. After a few weeks of lockdown, we instead opened up a handful of pod offices in downtown Palo Alto. Everyone had their own tiny office, with its own HVAC, and more, and we could meet outdoors in a courtyard. A true moment in time.
When test coverage falls behind release velocity, quality suffers, and your team feels the consequences. This guide outlines when it makes sense to outsource quality assurance (QA), the risks to watch for, and how to scale testing without increasing headcount or slowing down engineering. You will learn how leading teams are leveraging external QA partners to expand coverage, enhance defect detection, and remain aligned with CI/CD timelines.
Sales Engagement Platform vs CRM: Why Sales Professionals Need Both. Why the Sales Engagement Platform vs CRM question is not a question of either-or, but of how to do both right. The today looks a lot different to sellers than it did just two years ago. That’s because the way prospects engage is more complex, and competition is more intense. In this environment, it becomes incredibly important for selling teams to have BOTH a CRM and a Sales Engagement Platform.
PowerPoint’s Ribbon interface is great for finding everything you might ever want to do in the presentation package — particularly things you don’t do frequently, like using the rehearse timing feature. But if you’re looking to do common tasks fast, you’ll find keyboard shortcuts far more useful. Why bother to lift your hands from the keyboard if you want to open or close a presentation, apply formatting, or start a presentation?
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PowerPoint’s Ribbon interface is great for finding everything you might ever want to do in the presentation package — particularly things you don’t do frequently, like using the rehearse timing feature. But if you’re looking to do common tasks fast, you’ll find keyboard shortcuts far more useful. Why bother to lift your hands from the keyboard if you want to open or close a presentation, apply formatting, or start a presentation?
“Those who cannot remember the past are condemned to repeat it,” the philosopher George Santayana warned 120 years ago. An even better-known philosopher, former Yankee catcher Yogi Berra, put it more succinctly: “It’s déjà vu, all over again.” I’m referring to the antitrust battle Microsoft is waging with the US government over the company’s $69 billion agreement to buy game-maker Activision Blizzard.
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