Tom Tunguz
SEPTEMBER 7, 2023
I’ve been fascinated by dictation software for many years. Speaking has struck me as the most natural interface. It also happens to be at least 3 times faster than typing. When OpenAI released their dictation model Whisper , I was keen to try it. So I installed it on my MacBook Pro. Over the last few weeks, I’ve been using it. As expected, it’s sensational.
Predictable Revenue
SEPTEMBER 7, 2023
Friction between Marketing and Sales with Collin Stewart and Austin LaRoche. Learn why breaking down silos is critical to business growth. The post Airing of Marketing and Sales Grievances with Austin LaRoche appeared first on Predictable Revenue.
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Andreessen Horowitz
SEPTEMBER 7, 2023
The internet opened up a major consumer market by providing services more cheaply, and to more people, online. Now, AI is kicking off a colossal wave of opportunities for startups by making it possible to build scalable online experiences that replicate the benefits of being in person. Having a highly personalized experience is what consumers value the most about in-person services—think of tutors, personal trainers, and doctors.
User Pilot
SEPTEMBER 7, 2023
Interested in building a B2B customer journey map? It’s a challenging process, but the benefits are well worth it. At the very least, a journey map will help you easily analyze and make data-driven decisions to improve the user experience. It also helps align your teams by ensuring everyone is on the same page regarding customer interactions. In this article, we’ll cover B2B customer journey stages, how to build a B2B customer journey map, and the right tools to use.
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While data platforms, artificial intelligence (AI), machine learning (ML), and programming platforms have evolved to leverage big data and streaming data, the front-end user experience has not kept up. Holding onto old BI technology while everything else moves forward is holding back organizations. Traditional Business Intelligence (BI) aren’t built for modern data platforms and don’t work on modern architectures.
ChurnZero
SEPTEMBER 7, 2023
If you were your own customer, would you want to sit through your quarterly business review (QBR)? If you hesitated before answering, then it’s time to rethink your approach. The QBR has become an industry staple—and polarizing topic—in customer success. Many of its critics complain it inflicts death by PowerPoint. Fans of the meeting espouse its bottom-line benefits.
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SaaS Metrics
SEPTEMBER 7, 2023
In today’s interconnected global economy, “nearshoring” has become an increasingly popular strategy for IT development. The term refers to outsourcing work to nearby countries, making it easier to manage projects due to minimal time-zone differences and cultural similarities. Latin America, with its burgeoning tech industry and close proximity to the United States, Read more The post Top 5 Nearshoring Destinations for IT Development in Latin America first appeared on SaaS Metri
SaaStr
SEPTEMBER 7, 2023
Dear SaaStr: What Are The Best Ways to Retain Your Customers in SaaS? A few things that always work to drive down churn in the early days — and later: Make sure you have a strong Head of Customer Success … whose #1 goal is reducing churn. Too many early-stage VPs of Sales don’t have a strong “wing person” running customer success. And importantly — resist the urge to have this Head of CS own upsells as their #1 KPI.
User Pilot
SEPTEMBER 7, 2023
Surveys are one of the most effective ways to collect user feedback and actionable product analytics. In this guide, we’re going to go through: The SaaS analytics you can gather through surveys. Which survey delivery method is best? How to find the right software for your needs. Let’s get into it! TL;DR Analyzing survey data can help you identify patterns, get ahead of issues, and make data-driven decisions moving forward to reduce churn while improving customer satisfaction.
Mucker Capital
SEPTEMBER 7, 2023
In one of the recent Mucker’s Growth Series Webinars, we proudly invited one of the previous MuckerLab Partners, Todd Emaus , a serial founder, author of the book Scale Without Losing Your Soul , and currently a partner at Evolution. The webinar delved into the crucial topic of company culture for early-stage startups. With a keen focus on actionable takeaways, Emaus highlighted pitfalls as well as provided insightful strategies.
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Discover how top SaaS companies are earning up to $700k + and zero upfront cost with Usio Integrated Payments.
User Pilot
SEPTEMBER 7, 2023
While all the buzz may be around differentiating yourself, understanding your similarities to other solutions is just as important to product-led growth — if not more important. In this guide, we’re going to go over what points of parity are, why they’re important, and how to put the right strategies in place! TL;DR Points of parity are industry standards that products must share to stay competitive with each other.
User Pilot
SEPTEMBER 7, 2023
Customer analytics is the cornerstone for making informed decisions, enhancing the user experience, and, ultimately, fostering growth. It’s crucial to stay updated with the latest trends in customer analytics to better understand customers and make the most out of collected data! So, let’s see 8 critical trends you can follow to stay on track with the changes and how you can apply them to achieve product growth.
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