Intercom, Inc.

AUGUST 16, 2022

Support teams are facing a critical juncture: business costs and customer expectations continue to grow while resources like headcount and budget are decreasing. A messenger can automatically gather rich, in-the-moment, first-party data for you via chatbots , surveys , third-party integrations , and other cutting-edge technology.

Headcount 118

Headcount Scale Sales Hiring Customer Lifetime Value 118

SaaStr

MARCH 7, 2023

PST, to unveil the data behind effective scaling. A Look Back At 2022 Performance ICONIQ Growth leverages quarterly operating and financial data from 92 enterprise SaaS companies. Many of them said headcount management and spend were common levers they pulled, given the immediate and significant impact they have on spend.

Outsourcing Services 164

Outsourcing Services Scaling Venture Capital Forecasting 164

Intercom, Inc.

SEPTEMBER 8, 2021

Now, it’s taking center stage as the value driver it truly is , enabling businesses to build lasting relationships with their customers, drive increased operational efficiency, and influence better customer satisfaction and retention. Driving increased customer satisfaction and retention. Here’s how they’re doing it.

Scale 237

Scale Headcount Mobile Communication 237

OpenView Labs

MARCH 10, 2019

Typeform is a unique online form and survey solution that makes the data collecting process more conversational and engaging for respondents. Over this time, our headcount has grown by over 10x, and our revenue has grown by over 60x. Over this time, our headcount has grown by over 10x, and our revenue has grown by over 60x.

Scale 69

Scale Customer Success Scaling Sales Hiring 69

Sales Enablement, SaaS and Growth

MARCH 23, 2020

The same is true of data - data informs decision-making, but doesn’t replace it. Customer data. Operational efficiency. The Horizons Framework is an effective way to categorise projects, which in turn helps with assigning budget, headcount and timelines. Brand equity. Economies of scale. Personalisation.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

SaaStr

MARCH 15, 2024

If you try to mine too aggressively from free until they’re paid and before you have that engagement, you will pay for it on the other side with quality and retention. There’s a tendency to get lost in the data and think the answers lie there. His focus is not on operational efficiency but on operational proficiency.

AI Search 224

AI Search SaaS Advertising Sales Hiring 224

ChurnZero

DECEMBER 2, 2022

Q: What data did you use to determine segments by employee count? Alli: Customer employee headcount aligned well for us with contract value and customer revenue. We want our CSMs focused on adoption, optimization, and retention. Q: Were the sales projections based on a white space analysis?

Headcount 98

Headcount Underperforming Technical Team Scale Outsourced Development 98