SmartKarrot

DECEMBER 18, 2020

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. The need to become efficient in all the customer service processes are becoming more relevant than ever. 2 Instant access to service for the customers. . #2

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SmartKarrot

DECEMBER 18, 2020

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. The need to become efficient in all the customer service processes are becoming more relevant than ever. 2 Instant access to service for the customers. . #2

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

Chart Mogul

MAY 7, 2020

According to data from RingLead, sales reps spend as much as 15% of their time leaving voicemails. If your new hire represents added headcount to your sales team, you may need to reconfigure your sales territories or lead assignment protocols. One tip: make sure your cadence or set of scripts includes voicemail message templates.

Sales Hiring 52

Sales Hiring Underperforming Technical Team Marketplace as a Service Headcount 52

BetterCloud

APRIL 25, 2024

SaaS budgeting is the process of planning, allocating, and managing financial resources for acquiring and using Software as a Service (SaaS) solutions within an organization. Maybe you’re spending the right amount of money, but you need more seats, or you might be paying for a service that nobody uses. What is SaaS budgeting?

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

Intercom, Inc.

APRIL 4, 2019

The self-service model requires little to no selling whatsoever, saving time, labor and resources for a growing startup. Are you a marketplace or are an e-commerce retailer? Using data to drive outbound sales. We are a very engineering-centric company, so 50% of headcount is always going to be on engineering.

Scale 162

Scale Sales Hiring Underperforming Technical Team Payment Services 162

SaaStr

JUNE 10, 2020

We’re going through layoffs and furloughs, recession planning and for me as the CMO, facing really massive cuts to marketing budgets and headcount. Product market fit matters more than ever and technology is what’s going to get us out of this, the understanding of data and getting the insights and how fast we move in tech.

Travel 185

Travel Marketing Scale Outsourcing Services 185

SaaStr

FEBRUARY 11, 2021

Because sales is a lead-driven but headcount- closed business. How do you deal with FUD in the marketplace? . Top-line revenue, inclusive of churn, inclusive of upsells and self-service, net of everything. And the great VP of Sales all know this. To hit their number, they know they need the heads. Good luck!

Sales Hiring 363

Sales Hiring Scale Sales Recruiting Sales 363

BetterCloud

JANUARY 5, 2023

SMP also enhances protection of identities and data while using SaaS.”. According to Gartner, “Growing financial, security, and operational risks are posed by IT’s inability to discover, govern and enable SaaS, automate management tasks, optimize costs and licenses, and protect data and identity.”.

Government 69

Government Management Marketplace as a Service SaaS 69

Totango

FEBRUARY 21, 2020

As the digitization of the marketplace reaches near-saturation, organizations will compete for customers based on value derived—and this will be driven by customer success. Flexible subscription and recurring revenue models mean the customer is in control of their service and tech partnerships and reserve the right to move on to a competitor.

Customer Success 83

Customer Success Trends Scale Customer Lifetime Value 83

Intercom, Inc.

JULY 21, 2022

“The great thing about performance marketing is the ROI is really obvious, so you can justify increased spend and headcount based on the performance, and that’s what we’ve done” The first thing we did was build out a pretty robust performance marketing team. Andrew Chen: Exactly. Chasing free customer acquisition.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

Totango

APRIL 14, 2020

While most of us associate the digital leap to subscription and third-party software services with customer empowerment, those same tech advances make it easier than ever to provide personalized care in a targeted, scalable manner. Organizations need to segment customers based on how world events such as COVID-19 affect them.

B2B 71

B2B Scale Marketplace as a Service Sales Hiring 71

Brian Balfour

JANUARY 4, 2017

The DocuSign Example – Segmenting By Customer Type (Note: All data is 100% fictional. In the below spreadsheet we have some example data comparing Average CAC to a Segmented CAC. We assume the other tiers all are self service and don’t require sales. Business Pro $40/month – Likely targeted at companies with power users (i.e.

Scale 71

Scale Marketplace as a Service Acquisition Content Marketing 71

SaaStr

JUNE 16, 2020

Leveraging survey data from 66+ enterprise SaaS companies, Matt Garratt, Managing Partner of Salesforce Ventures shares the landscape of how businesses are shifting their sales & GTM strategies to react to today’s uncertain times. We have all this data online, if you want to see more results from the survey.

Sales Hiring 167

Sales Hiring Scale SaaS Payments Payment Services 167