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Why SaaS Companies Are Embracing Owned Media and How to Make it Work for You

Sales Hacker

Through these channels, you gain more valuable first-party data about customers and prospects to inform content and product decisions. Leveraging owned media for your GTM strategy Owned media can fuel your go-to-market strategy in the early stages of building a company and beyond.

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Optimize Customer Health Scoring With A Value-Based Scorecard

Valuize Consulting

With the need to be increasingly customer-centric in a subscription-based world, many Customer Success leaders are left wondering: which customers should we focus more time on? What are the key improvement opportunities for our Customer Success (CS) strategy? Are they able to speak to their progress with their leadership?

Scale 52
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Optimize Customer Health Scoring With A Value-Based Scorecard

Valuize Consulting

With the need to be increasingly customer-centric in a subscription-based world, many Customer Success leaders are left wondering: which customers should we focus more time on? What are the key improvement opportunities for our Customer Success (CS) strategy? Are they able to speak to their progress with their leadership?

Scale 52
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Nov 29 – Customer Success Jobs

SmartKarrot

Manage a queue for incoming issues of varying types, ranging from invoice discrepancies to large deployment modifications. Answer questions, provide assistance, and troubleshoot invoice issues on behalf of the Customer Success team. Curation of nudge strategy to drive day-to-day learner communication. Apply here: [link] .

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5 Stages Of Operational Improvement: The Most Effective Way To Make Your CS Organization More Efficient

Valuize Consulting

Make sure leadership understands the change and is ready to model changed behavior as well. Data Analysis. Once you have a bank of accurate and reliable data, you need to complete a thorough analysis of your key health measures and metrics.

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5 Stages Of Operational Improvement: The Most Effective Way To Make Your CS Organization More Efficient

Valuize Consulting

Make sure leadership understands the change and is ready to model changed behavior as well. Data Analysis. Once you have a bank of accurate and reliable data, you need to complete a thorough analysis of your key health measures and metrics.

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Oct 28 – Customer Success Jobs

SmartKarrot

Represent the voice of the customer with leadership teams by engaging in product discussions, translating customer usage and feedback into actionable insights, and feature ideas. Reporting and analysis – own all customer metrics reporting to management. Advice and guide customers on their SMS marketing strategy.