Customer Support Payment Features VP of Engineering 
Practical Advice on SaaS marketing
AUGUST 17, 2010
Managers reported to directors, reported to department vice-presidents, reported to division vice presidents, reported to group vice-presidents, ad infinitum. A Vice-President of Customer Experience But my interest in corporate titles was piqued recently.
ChurnZero
JANUARY 13, 2022
As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. 10 Customer Success Leaders to Watch in 2022.
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Intercom, Inc.
JANUARY 5, 2023
Customer service teams are all too often drowning in angry, repetitive tickets, and yet, we don’t seem to focus enough resources on tackling the reasons behind it. Could all of this extra work, unhappy customers, and lost revenue be avoidable? Or, even better, eliminating them altogether. Getting rid of friction.
ChurnZero
MAY 17, 2019
The most commonly quoted challenge facing Customer Success leaders worldwide over the past ten years or more has been confusion over the role and definition of Customer Success. The question “ What do Customer Success people do? ” Presenter: Mikael Blaisdell, Executive Director, The Customer Success Association.
User Pilot
AUGUST 30, 2024
In this article, we will outline the typical journey for customer engagement managers, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. TL;DR A customer engagement manager is a professional who acts as the main point of contact between a company and its clients.
User Pilot
AUGUST 28, 2024
Embarking on a career as a customer engagement manager involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful customer engagement manager.
User Pilot
AUGUST 28, 2024
In this guide, we’ll provide an overview of typical customer engagement manager salaries, explore factors that can influence earnings, and share valuable resources to help you progress in your career. TL;DR A customer engagement manager is a professional who acts as the main point of contact between a company and its clients.
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