Intercom, Inc.

FEBRUARY 25, 2019

The great product companies I’ve observed certainly obsess over that process , and they obsess about being operationally efficient and excellent. CS” stands for customer support. Our customer support team is an incredibly strategic asset to our company. We ran a workshop called “The Intercom Way.”

Sales Hiring 160

Sales Hiring Scale Sales Recruiting Engineering 160

User Pilot

JULY 17, 2024

Hence, by categorizing your audience into different personas, you can tailor your product features, marketing strategies , and customer support to meet the unique needs and preferences of each group. Eddie values dedicated account management and 24/7 support. Miro’s persona template.

Technical Review 105

Technical Review Software Review Market Research Interviewing 105

User Pilot

AUGUST 28, 2024

Create support documentation : Develop and update user guides and troubleshooting resources to enable customer self-service. Monitor support tickets : Oversee customer support tickets to ensure timely resolutions, escalating issues when necessary. It covers leadership, service strategy, and operational efficiency.

Technical Review 52

Technical Review Software Review Leadership AI Search 52

SmartKarrot

FEBRUARY 9, 2023

When a reduction in involvement with customers is noticed, keep an eye on their well-being and take appropriate measures. Promote user adoption through a variety of touchpoints, such as workshops, product roadmap discussions, training, and forming connections with a number of champions and power users.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

SmartKarrot

MARCH 18, 2021

Act as a change agent to identify areas for operational efficiency and continuous improvement. Build strong customer relationships with key clients. Identify areas for current clients to enhance their workforce management processes through industry-leading practices and continuous improvement of the software platform.

Customer Success 10

Customer Success Sales Recruiting Technical Review Software Review 10

Valuize Consulting

FEBRUARY 19, 2025

The Current State: Experimental Fatigue Over the past year, organizations have experimented extensively with AI, deploying tools for customer support automation, marketing content generation, and operational workflows. Customer Value Metrics: Measure AIs impact on satisfaction, retention, and revenue growth.

AI 52

AI Enterprise Technical Review Systems Review 52