SaaStr

JULY 20, 2021

Cecily Sackey, Senior Customer Success Manager @ Capchase & Alex Pedraza, Head of New Business @ Capchase. Emerging Insurance Disruptors: Are they Really SaaS? The financial services industry – banking, lending, insurance – has long benefited from deep competitive moats that limited competition and stifled innovation.

Payments 274

Payments Payment Services SaaS Payments Banking 274

The Angel VC

MARCH 23, 2016

Almost exactly four years ago I published a financial plan template for SaaS startups based on a model that I had created for Zendesk a few years earlier. The original v1 model was a very simple plan for early-stage SaaS startups with a low-touch sales model. I've called them "Basic", "Pro" and "Enterprise".

SaaS Payments 217

SaaS Payments Headcount SaaS Payment Methods 217

SaaStr

DECEMBER 28, 2023

At a recent Workshop Wednesday , SaaStr founder and CEO Jason Lemkin answered the community’s most pressing questions about SaaS — from investor appetites and IPOs in 2024 to managing and hiring a Head of Sales as a solo founder to AI and the future of customer success. The number one is Klaviyo, the only SaaS IPO in two years.

Sales Hiring 297

Sales Hiring Payment Solutions AI SaaS Payments 297

SaaStr

MAY 4, 2022

No matter how innovative a product might be, a business can only succeed if it enables its customers. But, as a business grows, teams may find that this success hinges on overcoming one final hurdle: building a financial stack. Suzanne Xie kicked off her journey in SaaS as the Founder and CEO of Lightwell.

Payment Features 259

Payment Features Payment Services Outsourcing Services Payment Solutions 259

SaaStr

APRIL 1, 2023

PST — Jeff Richards, GGV Capital Managing Director, and Tiffany Luck, GGV Capital Partner, share what it takes to win as a SMBTech startup in today’s economy. Throw in the rise of social media and mobile web payment systems like Stripe and Braintree, and something revolutionary was at our doorstep. Most didn’t even have internet.

Scale 245

Scale SMB Merchant Services Payment Methods 245

FastSpring

MAY 20, 2024

Moving some, all, or simply more of your software offerings from a one-time perpetual license model to a software as a service (SaaS) subscription model can be daunting, but it’s so powerful for building dependable, recurring revenue. Are you looking for a merchant of record that will partner with you to grow your SaaS business?

SaaS Payments 158

SaaS Payments Payments Merchant Services Payment Solutions 158

SaaStr

APRIL 30, 2022

Check out this 2018 Europa session with Guillaume Princen, Head of France and Southern Europe @ Stripe, where he talks about the metrics you need to be focused on in your startup. So the first question is what made SaaS so successful. One is customers. Customers love SaaS products and tools because it simply works.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

Stax

MARCH 18, 2025

The SaaS industry has seen explosive growth in the past decadeand this is expected to continue this year. Data cited by Statista shows that the software as service is expected to hit $299 billion by the end of 2025. Part of this can be attributed to the SaaS model’s unique aspect of relying primarily on future revenue.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Tom Tunguz

FEBRUARY 10, 2016

As the fundraising environment changes, some SaaS companies will look to reach cash flow break even on their existing reserves. But there are three other ways to become profitable that limit reductions in force, enable the company to continue to grow with greater efficiency and increase the value of the company in the process.

SaaS Payments 124

SaaS Payments Sales Recruiting Sales Hiring Payment Services 124

Tom Tunguz

AUGUST 11, 2014

When I started in the venture business and met software companies, I never heard the words customer success during pitches or throughout diligence or in board meetings. A few years later, customer success has become equal in importance to sales and marketing and engineering and product within SaaS companies.

Customer Success 100

Customer Success SaaS Payments Payment Services Development Team Review 100

Intercom, Inc.

OCTOBER 16, 2019

The SaaS industry is constantly evolving, and for many companies in the space, that means having to evolve their business model. The classic example sees a company move from niche startup to mainstream scale-up, but it can also see companies hone their product-market fit by focusing on a more specialized, and yet more lucrative, user base.

Business Model 195

Business Model Scale Pricing Payment Methods 195

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. More established professionals and businesses (less students and early-stage startups). That includes: A global focus.

SaaS Payments 148

SaaS Payments Payment Solutions Merchant Services Software Review 148

Tom Tunguz

OCTOBER 19, 2016

What is the optimal contract length with for your SaaS startup? It’s common to see SaaS startups initially price their products on a monthly basis, then add an enterprise “Call Me” plan which hides behind it an annual contract. It enables an early-stage software company to rapidly gather feedback.

Outsourced Development 100

Outsourced Development SaaS Payments Startup Sales Hiring 100

SaaStr

DECEMBER 12, 2022

Every successful SaaS business strategy requires a full-potential ambition aimed at sustained profitable growth. Every SaaS company strives to adapt to the emerging changes in the market as soon as possible and achieve sustainable growth. The service you deliver. Lesson 5: Build a successful company culture.

Payment Methods 241

Payment Methods SaaS Payments Company Culture Payment Solutions 241

Incredo

OCTOBER 17, 2019

Asking “what’s the typical commission for SaaS salesperson?” is like asking “how expensive should I price my SaaS product?” what factors to consider before defining your SaaS sales commission percentage. What are 5 common SaaS sales compensation models? We will write about: 1. common software sales comp plans, 2.

SaaS Payments 150

SaaS Payments Compensation Payment Services Sales Recruiting 150

FastSpring

MAY 25, 2023

FastSpring previously presented on SaaS fees pricing and packaging to combat stagflation in 2022, but this article is based on an updated presentation delivered in March 2023 by David Vogelpohl. This article offers tips for optimizing pricing and packaging of your SaaS products in a less-than-stellar economy: What is stagflation?

SaaS Payments 148

SaaS Payments Pricing Payments Merchant Services 148

ChurnZero

FEBRUARY 28, 2025

You might be surprised to know that SaaS companies can learn a lot from their consumer subscription counterparts. There are certainly tactics that work best for specific groups: by industry (software vs hardware, or retail, or services, or healthcare, etc.) The differences between SaaS and B2C companies.

SaaS Payments 52

SaaS Payments Payment Features Subscription B2B 52

Incredo

OCTOBER 17, 2019

Asking “what’s the typical commission for SaaS salesperson?” is like asking “how expensive should I price my SaaS product?” what factors to consider before defining your SaaS sales commission percentage 4. and finally figure out how much that SaaS sales salary should be. In the end, a bonus section is waiting for you!

SaaS Payments 144

SaaS Payments Compensation Payment Services Sales Recruiting 144

User Pilot

DECEMBER 2, 2019

Customer success has gone from strength to strength in recent years. More and more SaaS companies are starting to realize how important it is, and so they’re investing more time and effort into it. With that in mind, we thought we’d take a look at the best customer success tools. Churnbuster.

Customer Success 95

Customer Success SaaS Payments Payment Solutions Scale 95

Payrix

MAY 14, 2024

Before joining Worldpay for Platforms, he was CRO at Chargebee, a subscription revenue management platform that manages billing subscriptions and payments for companies throughout the world. During his tenure, Chargebee experienced high growth, scaling from processing about $3 billion in revenue to $13-14 billion.

Payments 147

Payments Payment Services Payment Solutions SaaS Payments 147

Stax

APRIL 17, 2025

For SaaS companies looking to scale, upselling is one of the most effectiveand often underutilizedrevenue levers. Instead of pouring resources solely into acquiring new customers, smart SaaS businesses focus on increasing revenue from existing customers by guiding them to higher tiers, unlocking premium features, and expanding their usage.

Payments 88

Payments Merchant Services SaaS Payments Payment Services 88

Intercom, Inc.

AUGUST 29, 2019

It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. But Tara Bryant, SVP of Sales at Pipedrive, thinks this is a mistake if you don’t have the right processes, systems, and metrics in place first. These lay the foundation that enables your team to run as efficiently as possible.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

FastSpring

JANUARY 19, 2023

NitroPack , a website performance optimization platform, has become one of the fastest-growing startups in CEE. When NitroPack was first getting started, they used PayPal to accept and process payments. “It Our platform calculates VAT, sales, and GST taxes and collects them on behalf of our customers. The problem?

Merchant Services 147

Merchant Services Payment Services Payments Payment Features 147

Tom Tunguz

FEBRUARY 11, 2016

When we discuss payback periods in SaaS, we implicitly mean customer payback periods. How much time does it take for us to recoup the capital outlay we invest in acquiring a new customer? Let’s take a hypothetical SaaS startup that sells a $20k product at a 75% gross margin. annual plans on the AE alone.

SaaS Payments 113

SaaS Payments Sales Hiring Payment Services SaaS 113

Neil Patel

SEPTEMBER 10, 2021

From lead generation to lead nurturing to conversion, funnel AI tools help marketers improve their strategy and streamline their processes. Systeme offers an all-in-one sales funnel software that enables you to build and manage your funnel like a boss. Even small businesses need to adopt AI technology to keep up.

AI 145

AI Payment Solutions SaaS Payments Payment Methods 145

User Pilot

JANUARY 11, 2024

With so many options out there for consumers, the FinTech onboarding process is crucial for any FinTech company looking to set itself apart. A seamless onboarding experience , thus, creates the right first impression, setting you up for success. to assist customers at all times. Why focus on the FinTech onboarding process?

Onboarding 105

Onboarding Payment Services Customer Success Payment Solutions 105

FastSpring

AUGUST 2, 2023

As a startup with only two or three people, it would be absolutely impossible to go international without this kind of platform.” FastSpring provides an all-in-one payment platform for SaaS, software, and digital goods businesses, including VAT and sales tax management, payment localization, and consumer support.

Payment Solutions 148

Payment Solutions Payment Methods Merchant Services AI Search 148

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). In the language of SaaS, I churned. In part two, we’ll cover five churn-prevention strategies that have been successful in other SaaS businesses. Part I: SaaS Churn Benchmarks. Is There an Ideal Churn Rate for SaaS?

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

User Pilot

MAY 17, 2024

Looking for the best no-code SaaS tools to build innovative solutions and improve your product management workflows? Whether you’re looking to build a custom app without writing a single line of code, optimize user onboarding, gain deep insights into user behavior, or automate your marketing efforts, we’ve got you covered.

SaaS Payments 105

SaaS Payments Payment Methods Payment Solutions Payment Services 105

Point Nine Land

JUNE 18, 2023

Everything you always wanted to know about cohort analysis (but were afraid to ask) Back in 2012, I wrote a blog post titled “Know your user cohorts” , which began like this: “One of the most important tools to better understand the usage of a web application — or a service, a game or a mobile app, it doesn’t matter — is a cohort analysis.

SaaS Payments 128

SaaS Payments Payment Services SaaS Payments 128

SaaStr

AUGUST 7, 2020

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. There’s a lot of services. This episode is sponsored by Linode. Actually, two.

Payment Solutions 215

Payment Solutions Pricing Payments Payment Services 215

SaaStr

DECEMBER 5, 2022

Startups often begin with a bootstrapping phase with little to no outside investment. Some startups need constant cash infusions to achieve growth. Yet, funded startups can learn a lot from the bootstrapped ones to grow smoothly and generate revenue. This is where SaaS companies generate most their revenue.

Payments 130

Payments SaaS Payments Payment Solutions Venture Capital 130

Kellblog

MARCH 6, 2019

Enterprise SaaS has drifted to a model where many, if not most, companies do multi-year contracts on annual payment terms. Most enterprise SaaS products are high-consideration purchases. Most SaaS vendors will jump at the opportunity to lock in a longer subscription term. How did we get here?

SaaS Payments 74

SaaS Payments Payment Solutions Payment Services Payments 74

User Pilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Stax

JUNE 18, 2024

In a subscription business model, customers pay a recurring fee in exchange for a product or service. This could be a subscription box, a SaaS (Software as a Service) product, or even just a streaming platform like Netflix. In fact, 70% of customers now expect websites to include a self-service function.

Payment Features 88

Payment Features Payment Solutions Payment Services SaaS Payments 88

Sales Hacker

NOVEMBER 15, 2017

Account refers to a record of primary and background information about an individual or corporate customer, including contact data, preferred services, and transactions with your company. . Accounts Receivable refers to the amount of money yet to be collected from your customers who purchased a product or subscribed to a service.

Scale 105

Scale Payment Methods Sales Recruiting SaaS Payments 105

Chargify

APRIL 23, 2019

How long is a startup a startup? It came up because people regularly refer to Chargify as a startup, but our company has been around since 2009. Are we still a startup? There are specific stages a software-as-a-service (SaaS) company moves through during its life cycle. Pre-Startup.

Scale 74

Scale SaaS Payments Scaling Payment Services 74