ChurnZero

JANUARY 7, 2020

As a result of the ir rapid growth, the RFP360 Customer Success t eam faced several challenges. Maintain a pulse on their customer portfolio. Automation allow s for smaller accounts to receive the high -touch experience typically reserved for larger customers. . Read the complete success story here. .

Scale 52

Scale Headcount Consulting Customer Success 52

Hitenism

JANUARY 16, 2017

In 2014, Mixpanel’s Series B pitch deck spelled out the company’s expansion plans over the next two years: 3x sales headcount and rapidly race towards distribution. Double headcount every 6-9 months. Part of this has to do with reducing costs and tightening budgets, but it also reflects a much larger trend across SaaS.

Scale 147

Scale Venture Capital SaaS Headcount 147

ChurnZero

SEPTEMBER 10, 2019

MineralTree is a payment platform that helps thousands of business automate their invoice-to-pay process. As a result of their Customer Success t eam’s rapid growth , the MineralTree team lacked effective automation. They sought the ability to both monitor and influence their customer’s health.

Payment Services 40

Payment Services Engagement Payments Headcount 40

Kellblog

JANUARY 2, 2024

Customer retention came into sharp focus in 2023 and with it a new, balanced view relying on both NRR and GRR as key retention metrics. As I said last year , “while this bodes well for the customer success (CS) discipline, it does not automatically bode well for the customer success department.” Hook ) will help.

AI Search 109

AI Search Technical Review Technical Advisors ChatGPT 109

Totango

OCTOBER 8, 2020

Uncertainty requires the responsiveness and flexibility of a customer-centric company and a proactive customer success team. . This uncertainty has forced the SaaS and subscription industries to work to improve customer retention as the market for new business shrinks. Customer retention is about continuation.

Retention 63

Retention Headcount Customer Success Engagement 63

SmartKarrot

DECEMBER 18, 2020

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. The need to become efficient in all the customer service processes are becoming more relevant than ever. So, let’s look at those trends here. #1

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SmartKarrot

DECEMBER 18, 2020

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. The need to become efficient in all the customer service processes are becoming more relevant than ever. So, let’s look at those trends here. #1

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

Totango

FEBRUARY 21, 2020

As the digitization of the marketplace reaches near-saturation, organizations will compete for customers based on value derived—and this will be driven by customer success. Customer success and retention have therefore become critical to achieving maximum customer lifetime value.

Customer Success 83

Customer Success Trends Scale Customer Lifetime Value 83

OpenView Labs

MAY 20, 2019

For example, Concur aims to “simplify travel, expense and invoice management for total visibility and greater control,” directly speaking to the finance exec and not the individual who’s actually booking travel and submitting expense reports. It’s particularly urgent that all customer-facing employees become fluent in the product.

Scale 70

Scale Startup Technical Review Software Review 70

OpenView Labs

MAY 20, 2019

For example, Concur aims to “simplify travel, expense and invoice management for total visibility and greater control,” directly speaking to the finance exec and not the individual who’s actually booking travel and submitting expense reports. It’s particularly urgent that all customer-facing employees become fluent in the product.

Scale 51

Scale Startup Technical Review Software Review 51

OpenView Labs

MAY 20, 2019

For example, Concur aims to “simplify travel, expense and invoice management for total visibility and greater control,” directly speaking to the finance exec and not the individual who’s actually booking travel and submitting expense reports. It’s particularly urgent that all customer-facing employees become fluent in the product.

Scale 40

Scale Startup Technical Review Software Review 40

ChurnZero

JUNE 3, 2022

From optional to all-important, Customer Success has come a long way in the last decade. There are more CS job postings than there are qualified candidates to fill them (see point above)—a hiring trend predating the great resignation, which has only intensified demand. Defining the what and why behind Customer Success.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

ChurnZero

JUNE 3, 2022

From optional to all-important, Customer Success has come a long way in the last decade. There are more CS job postings than there are qualified candidates to fill them (see point above)—a hiring trend predating the great resignation, which has only intensified demand. Defining the what and why behind Customer Success.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

ChurnZero

DECEMBER 27, 2022

Throughout the year, the ChurnZero team has shared content that explores so many different aspects of Customer Success, from career growth strategies and team management frameworks to retention tactics and industry benchmarks. Top ten Customer Success resources of 2022. 1/ How to transition customers to a new CSM.

Leadership 90

Leadership Benchmarks Headcount Machine Learning 90

SmartKarrot

NOVEMBER 23, 2022

You are the industry guru, and you coach new and veteran employees on the company’s service offerings, market trends, and industry standards. You will drive the Customer Success strategy and mentor the team on the best ways to support the clients from pricing to invoice and everything in between. Apply here: [link].

Customer Success 19

Customer Success Headcount Payment Features Forecasting 19

Totango

APRIL 23, 2019

The rate at which your customers extend their relationship with you determines how fast and how far your enterprise can grow. As such, being able to accurately calculate your renewal rate gives you insight into your customer success team’s performance. Customer renewal rates only make sense within defined periods of time.

Headcount 70

Headcount Churn Subscription Payment Features 70

Totango

APRIL 14, 2020

The digital transformation of business has finally given enterprises the power to deliver on the potential of B2B customer segmentation. Customer segmentation is a way of grouping customers who have specific things in common. This lets you provide those customers with a more personalized experience.

B2B 71

B2B Scale Marketplace as a Service Sales Hiring 71