ChurnZero

NOVEMBER 16, 2018

For those of you that might not know – this is the premier Customer Success conference in Europe. Customer Success is one of the fastest growing professions in the modern economy. We’ve complied our top fifteen Customer Success takeaways from the conference to share with you. pulseEurope2018.

Customer Success 49

Customer Success Scale Headcount Sales Hiring 49

Sales Hacker

MARCH 1, 2024

Crafting value for a persona In addition to launching AudiencePlus, Founder & CEO Anthony Kennada was also the founding CMO of Gainsight, credited as creating the category of customer success in SaaS. Here are a few benefit sticking points: Owned media can be measured by subscriptions.

VP of Engineering 71

VP of Engineering Scale SaaS AI Search 71

OPEXEngine

NOVEMBER 23, 2020

This INCLUDES headcount-related expenses. If you are utilizing Gusto or a similar payroll tool, your headcount expenses are likely coming into your P&L as one (or maybe two) line item(s). these figures are going to be WRONG because you haven’t properly accounted for your headcount costs in Sales & Marketing.

Finance 52

Finance Sales Hiring Headcount Scale 52

OPEXEngine

SEPTEMBER 9, 2021

From variations on the subscription model itself, to inbound marketing or product led growth, account based sales models and Customer Success organizations, the CFO is in the driver’s seat to guide the corporate vessel through evolving models and changing economics.

Benchmarks 52

Benchmarks Sales Hiring Headcount Customer Lifetime Value 52

User Pilot

MAY 11, 2022

Customer segmentation has a lot of benefits that you can utilize for your SaaS. It helps you receive valuable insights, and detect common behavioral patterns that you can use to improve your product retention rate. Now let’s dig deep into the benefits that customer segmentation can offer you. Boost customer loyalty.

SaaS 92

SaaS Underperforming Technical Team Onboarding Churn 92

ProfitWell

DECEMBER 6, 2019

Your top subscription news. That’s what David Apple—customer success and sales guru at Notion— is asking. Along with: What’s the ROI of your customer success manager? But we know customer success reduces churn and increases expansion revenue, so CSMs do have a very serious purpose in an organization.

Scale 43

Scale CTO Hire Sales Hiring New CTO 43

Totango

FEBRUARY 21, 2020

As the digitization of the marketplace reaches near-saturation, organizations will compete for customers based on value derived—and this will be driven by customer success. Customer success and retention have therefore become critical to achieving maximum customer lifetime value.

Customer Success 83

Customer Success Trends Scale Customer Lifetime Value 83

ChurnZero

JUNE 3, 2022

From optional to all-important, Customer Success has come a long way in the last decade. I bet most, if not all, of them were based on a subscription. Paul: Before we jump into the topic of Customer Success and what seems to be this booming role at the moment, we play a little game called “the lightning round.”.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

ChurnZero

JUNE 3, 2022

From optional to all-important, Customer Success has come a long way in the last decade. In the episode, You Mon covers the gamut of Customer Success topics—from defining its (oft-misunderstood) purpose, seeing what a day in the life of a CSM looks like, knowing when to add CS to an organization, handling tension with sales, and more.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

SmartKarrot

DECEMBER 18, 2020

Hence, it is must to update yourself with the new customer service trends that are prevalent in the SaaS industry. With so much competition in the marketplace, customer servicing plays a crucial role in customer retention. A small miss in giving a good customer experience can cause them to leave you permanently.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SmartKarrot

DECEMBER 18, 2020

Hence, it is must to update yourself with the new customer service trends that are prevalent in the SaaS industry. With so much competition in the marketplace, customer servicing plays a crucial role in customer retention. A small miss in giving a good customer experience can cause them to leave you permanently.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

ChurnZero

DECEMBER 27, 2022

Throughout the year, the ChurnZero team has shared content that explores so many different aspects of Customer Success, from career growth strategies and team management frameworks to retention tactics and industry benchmarks. Top ten Customer Success resources of 2022. 1/ How to transition customers to a new CSM.

Leadership 90

Leadership Benchmarks Headcount Machine Learning 90

SmartKarrot

NOVEMBER 23, 2022

You will drive the Customer Success strategy and mentor the team on the best ways to support the clients from pricing to invoice and everything in between. Partner with Sales, Account Management, Customer Success, and AI Services to ensure clients are set up for success in the short and long term.

Customer Success 19

Customer Success Headcount Payment Features Forecasting 19

Intercom, Inc.

AUGUST 29, 2019

When I started, they had a big growth plan as far as headcount, but they were a little bit looser on processes and cadences and things like that framework I was talking about. So again, we got aggressive headcount to see the growth, and we put together a plan where we can actually see maybe even a little bit more growth with the same people.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

Chart Mogul

MARCH 10, 2023

– Nicholas Mills, President, Pitch The shift to subscription-based models has changed how a company operates. – Esben, Userflow Slack’s successful product-led sales strategy Some companies experienced massive success with the PLG model, for example, Slack. That has gone away. Product-led sales?

VP of Engineering 52

VP of Engineering Sales Hiring Sales Compensation 52

Kellblog

JANUARY 2, 2024

Customer retention came into sharp focus in 2023 and with it a new, balanced view relying on both NRR and GRR as key retention metrics. As I said last year , “while this bodes well for the customer success (CS) discipline, it does not automatically bode well for the customer success department.”

AI Search 108

AI Search Technical Review Technical Advisors ChatGPT 108