User Pilot

JULY 20, 2023

Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. The main reasons for customer churn are: Bad product-customer fit. Bad customer service. Provide proactive customer service.

Churn 98

Churn SaaS Payments Payment Solutions Payments 98

User Pilot

AUGUST 31, 2023

The purpose of customer acquisition is to expand and make more revenue. Customer acquisition marketing refers to the subset of strategies and activities within customer acquisition that focus on marketing techniques to attract and convert potential customers. Book a demo now to learn more.

Acquisition 110

Acquisition SaaS Payments Payment Methods Metrics 110

User Pilot

OCTOBER 24, 2023

To implement a usage-based pricing strategy, you must understand your value metrics, clearly communicate the pricing structure, set usage limits that trigger upgrade prompts, track usage across segments, and update your model as the product evolves. Get your free Userpilot demo today! What is usage-based pricing? Source: Hotjar.

Pricing 105

Pricing Payment Solutions SaaS Payments Payments 105

User Pilot

JANUARY 26, 2023

Celebrate customer success with gamification. Celebrate customer success with gamification. Send payment reminders both through email and in-app to prevent involuntary churn. Check product usage analytics to identify at-risk customers and contact them for help. Evernote’s loyalty program.

SaaS Payments 98

SaaS Payments Payment Solutions Metrics Payment Methods 98

User Pilot

JULY 27, 2023

Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer. In large companies, the CSM also oversees other customer success roles. A higher revenue growth rate generally indicates positive business performance.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

User Pilot

FEBRUARY 22, 2024

Customer retention can help you drive recurring revenue, reduce customer acquisition costs, and drive customer loyalty. Use the customer retention formula [(E-N)/S] x 100 to calculate the rate at which your company retains customers. Book a demo to get started! What is customer retention?

SaaS Payments 52

SaaS Payments Payment Methods Strategy Payments 52

User Pilot

JULY 24, 2023

SaaS marketing requires an effective retention strategy as the majority of a customer’s lifetime value is dependent on them renewing their subscription. Your SaaS marketing plan should factor in all five stages: attracting leads, nurturing leads, retaining customers, enhancing revenue, and tracking performance.

SaaS Payments 94

SaaS Payments Marketing Payment Solutions SaaS 94

User Pilot

JUNE 29, 2022

Customer segmentation software is a tool that allows you to segment customers based on shared characteristics such as their in-app behavior, the NPS score, completed milestones in the customer journey, etc. What are the benefits of customer segmentation tools? What can a customer segmentation tool provide?

SaaS Payments 98

SaaS Payments Software Review Payment Solutions Payment Methods 98

User Pilot

DECEMBER 3, 2022

The customer experience lifecycle paints the complete picture of a customer’s interaction with your brand. Optimizing experiences throughout this cycle to improve every interaction increases engagement and customer lifetime value. The five stages of the customer lifecycle.

SaaS Payments 98

SaaS Payments Payment Solutions Software Review Payment Services 98

User Pilot

MAY 29, 2023

To see how you can optimize product management funnels with Userpilot, book the demo! The less common use of the term is linked to the product management process. For example, if they know the current conversion rates, they are able to predict future revenue based on the number of new sign-ups.

Management 98

Management Payment Solutions SaaS Payments Social Media 98

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? And your role at a customer success team? Lay out a customer journey map. What is user adoption?

SaaS Payments 97

SaaS Payments Strategy Payment Solutions SaaS 97

User Pilot

MAY 9, 2024

Like a customer profile template or an in-app survey template. With Userpilot you can create onboarding flows, collect customer feedback, and measure success with analytics. Book the demo to learn more! Keep customers engaged and drive account expansion. Foster customer loyalty, retention , and advocacy.

SaaS Payments 52

SaaS Payments Payment Services Onboarding Payment Solutions 52

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? And your role at a customer success team? Lay out a customer journey map. What is user adoption?

SaaS Payments 91

SaaS Payments Strategy Payment Solutions SaaS 91

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

SmartKarrot

MARCH 29, 2021

To generate revenue for a business, people think sales are the key. However, there is another way to improve your business. A great way of revenue generation that is not utilised is expansion revenue. Expansion revenue is something that needs to be improved and tracked. What is Expansion Revenue?

SaaS Payments 19

SaaS Payments Payments Revenue Payment Services 19

Totango

DECEMBER 15, 2020

Customer success is the key to building strong customer relationships. When your brand helps your customers succeed at their goals, they want to continue your relationship. Customer success nurtures the positive experiences of your brand, promoting repeat business and retention.

Customer Success 112

Customer Success Payments Payment Methods Payment Solutions 112

SmartKarrot

SEPTEMBER 1, 2022

Customer Lifetime Value (CLV): The entire sum of money that a client is anticipated to spend with your company during the course of their agreement with you. Customer Acquisition Cost (CAC): The sum invested in acquiring a new client, typically through marketing and sales efforts. Read on to learn more.

Enterprise 10

Enterprise Outsourcing Services Scale Payment Services 10

Totango

DECEMBER 10, 2019

Existing customers are more likely to try new products or buy additional services since they already trust your brand and know that your product provides value. If you properly engage these customers and help them succeed, you’ll increase loyalty and customer lifetime value.

Retention 64

Retention B2B Enterprise Payment Services 64