ChurnZero

JANUARY 4, 2019

Whether that’s AI-enabled analysis of customer data to help teams be proactive, in-house virtual assistants that are a resource to support teams as they work with customers or other operational applications, AI will play a larger role in this capacity next year.” – Julia Ahlfeldt, Customer Experience Advisor, Julia Ahlfeldt CX Consulting.

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

SaaStr

AUGUST 9, 2019

Prior to Kustomer, Vikas spent over 20 years implementing, consulting, marketing, and selling CRM and ContactCenter solutions with companies like LivePerson and Oracle. In Today’s Episode We Discuss: * How Vikas made his way into the world of SaaS and came to be at the rocketship that is Kustomer. * What is a good payback period? *

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

Baremetrics

MAY 7, 2019

Others maintain that bootstrapping can also include other self-funding options, which could also include personal savings, loans, credit cards, and income from a job, consulting, or extraneous product. The great thing about SaaS is that it’s a very cheap business to start. John Doherty of Credo. Are our incentives aligned?’

Finance 111

Finance Startup SaaS Payments Payment Methods 111

SaaStr

JULY 9, 2019

More than half of Kenya’s GDP is now transacted through a mobile, through arguably the most successful mobile banking and payment system called M-Pesa. However, back in 2013, in my previous career as a strategy consultant, I was doing a lot of work with telecoms companies in South Africa. For example, in Kenya.

Scale 162

Scale Sales Recruiting Scaling SaaS Payments 162

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. In Today’s Episode We Discuss: * How Krish made his way into the world of SaaS and came to found one of India’s fastest growing SaaS companies in Chargebee?

Scale 128

Scale SaaS Payments Sales Recruiting Payment Services 128

ChurnZero

JANUARY 4, 2019

Whether that’s AI-enabled analysis of customer data to help teams be proactive, in-house virtual assistants that are a resource to support teams as they work with customers or other operational applications, AI will play a larger role in this capacity next year.” – Julia Ahlfeldt, Customer Experience Advisor, Julia Ahlfeldt CX Consulting.

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

BrightBack

JANUARY 17, 2022

Factor in the huge uptick in global demand for online subscriptions services that arose through the pandemic, and we see that succeeding at retention has never been more important, and becomes a key differentiator for those who do it.

Payments 59

Payments Payment Methods Payment Features Payment Solutions 59

SmartKarrot

JANUARY 25, 2022

The critical nature of software for business growth is a key reason for the exceptional growth of Software as a Service (SaaS) companies in recent times. Encouraged by the success and importance of SaaS, Australia has actively adopted the cloud ecosystem and founded brilliant SaaS-driven companies and platforms.

SaaS Payments 10

SaaS Payments Payment Services Payment Methods Marketplace as a Service 10

SmartKarrot

MARCH 8, 2022

Her blog posts continue to serve as a valuable resource for people who seek to understand and master customer success processes. A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Amarachi Ogueji. Anita Toth. Annette Franz. Christina Crawford Kosmowski.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

SaaStock

MARCH 1, 2019

As we first looked at bringing our leading SaaS conference to Asia and considered what help we could offer, we thought about localization and know-how about legal and cultural differences as some of the critical success factors. SaaS Investments: Goodera, and others. SaaS Investments: Ezetap, and others. Founded: 2001.

SaaS Payments 190

SaaS Payments Venture Capital Telecommunications Payment Services 190

Stax

NOVEMBER 6, 2023

In this article, we’ll take a closer look at what data tokenization means, how it works, and the role it plays in payment processing. Payment tokenization is a subset of data tokenization where tokens replace confidential payment data such as customer credit card information. Let’s get started.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

User Pilot

MAY 8, 2023

Userpilot’s State of SaaS Onboarding 2023 has just landed and we’re sharing the key insights. Frictionless sign-up flows reduce time to value, so eliminate unnecessary steps, collect only key user details, and consider enabling SSO and delaying email confirmations. Fasten your seatbelts and let’s get right to it!

Onboarding 80

Onboarding SaaS Payments Trends Payment Methods 80

yoursales

JANUARY 28, 2022

When it comes to sales technology quite often sales tech isn't picked based on what YOU need, but based on what your network have been using for their sales process. What you should be making decisions based on is, which sales processes generates the best outcomes you're after - and for your customers. Sales Stack Graveyard.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

OpenView Labs

JULY 2, 2020

Pricing is a SaaS company’s most efficient profit lever, but it’s also one of the easiest things to screw up. Nailing your SaaS pricing strategy requires more than just picking the optimal price and forgetting about it. It includes the latest and greatest SaaS pricing resources, as well as some timeless staples.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

Sales Hacker

MARCH 2, 2020

Strategy and Process. Sales Enablement. The Sales Enablement Playbook. Enablement Mastery. Blueprints for a SaaS Sales Organization. Innovating for People. Applying a sales methodology to your selling gives you a tried and true advantage, and enables you to plan your work and work your plan.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

SaaStr

DECEMBER 17, 2019

This is Zach from Plaid and I guess … well, it’s interesting because you’re not a SaaS company, we’re at Saastr … but we’ll talk about what it’s like to not be a SaaS company at SaaStr. Zach : SaaS-ish. Ari : SaaS-ish. That’s pre-Plaid.

Payments 147

Payments SaaS Payments Banking Underperforming Technical Team 147

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. And from SaaS sales models to SaaS pricing.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

SaaStr

AUGUST 15, 2020

This dynamic trio of SaaS experts share how to stay customer-centric and set yourself apart in today’s rapidly changing environment. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company. So really well said.

Payment Methods 201

Payment Methods Merchant Services Scale Payments 201

Baremetrics

SEPTEMBER 22, 2021

As a subscription-based SaaS enterprise, you need to be aware of these rules and follow them. In addition, we will discuss the implications for SaaS businesses, why the rules were changed, and the meaning of revenue recognition in general. By following ASC 606, all SaaS businesses will count their revenue based on the same benchmarks.

Payments 84

Payments Payment Methods SaaS Payments Payment Solutions 84

User Pilot

MARCH 7, 2022

A smooth onboarding process is like the key to a puzzle. A customer’s payment is typically the finish line of a race. If you are in a rush and want to get the gist of the detailed article, these bullet points should help: Onboarding a new customer is the process of getting them familiar with your product or service.

Onboarding 90

Onboarding Engagement Payment Methods SaaS Payments 90

Incredo

NOVEMBER 7, 2019

So after reading today’s blog, you will be opening your eyes to SaaS demo best practices and closing more sales. 2) We are going to talk about careless and even strange mistakes that SaaS salespeople make during software product demos. Want to learn more about SaaS sales? 5) STAY WITH US TILL THE END.

Payment Solutions 168

Payment Solutions Software SaaS Payments Payments 168

yoursales

JANUARY 29, 2021

Which sales process works best with your customer experience journey and to generate your desired outcomes? Which sales tools best support your sales process? Which sales processes generate the outcomes you're after and which tools best assist you in doing so? Mimiran – More Leads and More Deals for SMB Services Business.

Scale 104

Scale Payment Methods Payment Solutions Sales Recruiting 104

BetterCloud

OCTOBER 3, 2019

Just as DevOps has transformed how companies develop products, SaaSOps has redefined how companies enable their employees by equipping them with the technologies they need to be productive, regardless of their role. Innovation in Education. Her efforts significantly contributed to modernizing the technology used by 800 people.

Payment Services 40

Payment Services SaaS Payments Payment Solutions DevOps as a Service 40

Chart Mogul

JULY 24, 2018

Subscription businesses are experimenting with hybrid billing models, mixing recurring revenue with one-time payments. In SaaS specifically, the increased maturation of the market has led businesses to try and innovate and diversify revenue streams from customers. Infrastructure (SaaS + transaction costs).

Subscription 76

Subscription Payment Features Payment Solutions Payments 76

CustomerSuccessBox

MARCH 3, 2022

Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue. The first comprises: why is it necessary for the SaaS firms to reduce or eliminate churn? With the hot subscription-based model from music to movies, like a recurring payment. There are three sections in the book. Customer rating: 4.6

Customer Success 52

Customer Success Management SaaS Payments Payment Features 52

OpenView Labs

FEBRUARY 13, 2020

Consultation (e.g. Calling all low-touch SaaS experts, @databoxhq churn rate in first 2 months w/ and w/out a 14 day trial. Onboarding —also a part of activation—is closely related to retention because it determines how well you can enable someone to use your product, and ultimately, the value they get from using it. Mailchimp).

Retention 52

Retention SaaS Payments Strategy Payment Solutions 52

SaaStr

OCTOBER 29, 2019

SaaS is about creating long-term value for your customer, and being compensated appropriately for that value as a business. What I love about SaaS as a product person is that it’s a longterm value exchange. This lesson is a nod to the book, Monetizing Innovation. Want to see more content like this? FULL TRANSCRIPT BELOW.

Payments 100

Payments Pricing Compensation SaaS Payments 100

All that Saas

MAY 1, 2021

To save your time and make your decision process easy we have reviewed some of the best platforms. Manages budget per client and also keeps track of the payment sent to the hired influencer. Payment Tracker: allows the influencers/content creators to set their price, and get paid within 48 hours.

Payments 52

Payments Payment Solutions Payment Methods Payment Services 52

Baremetrics

DECEMBER 18, 2019

MeetEdgar ) Consultation (e.g. Calling all low-touch SaaS experts, @databoxhq churn rate in first 2 months w/ and w/out a 14 day trial. Onboarding — also a part of activation — is closely related to retention because it determines how well you can enable someone to use your product, and ultimately, the value they get from using it.

Retention 136

Retention Strategy Payment Solutions Technical Advisors 136

SaaStr

AUGUST 26, 2022

I just thought that if there was anybody left at the end of day two that had anything they wanted to talk about, scaling SaaS, fundraising, hiring, anything, and I could be helpful, we could do a little extra Q&A. Now there are 20 or 30 public SaaS companies we can learn from. But the downturn in SaaS, at best, is uneven.

Sales Hiring 209

Sales Hiring Scale Sales Recruiting Scaling 209

SaaStock

FEBRUARY 13, 2019

When we announced a few weeks ago that we would be bringing our leading SaaS conference to Asia, and running it in Hong Kong, many locals thanked us for choosing the city. Tienpay enables merchant payments, person-to-person transfers, and vouchers, among other functionalities. . Founders : William Tien. Founded : 2011.

SaaS Payments 225

SaaS Payments Payment Solutions Merchant Services Payment Methods 225

Aaron Beashel

MARCH 9, 2018

I’ve been fortunate to work in a number of SaaS businesses in my career. In the case of a B2B SaaS company, your Go To Market model outlines the way in which you acquire customers. If you’re taking a sales-lead approach, then offers like demo requests, free consultations, etc are common. What is a Go To Market model?

Scale 192

Scale SaaS Payments B2B Strategy 192

Sixteen Ventures

DECEMBER 31, 2019

Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. Technology Enables Strategy; Doesn’t Define It. Sales Process Engagement.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

Intercom, Inc.

JANUARY 23, 2020

According to consulting firm McKinsey , only a small fraction of companies actually achieve the highest rates of growth and even fewer can sustain it. Just look at subscription analytics startup ChartMogul whose brand and product are now a household name in the SaaS community. But, still, it’s not impossible.

Underperforming Technical Team 183

Underperforming Technical Team Scale Payments Payment Services 183

Panintelligence

FEBRUARY 7, 2024

Ask anyone in Fintech SaaS about the shifts of the last 18 months and you’ll hear stories about investment shortages, rising churn rates, and market consolidation. This presents a significant challenge to Fintech SaaS founders. Our latest Fintech SaaS series intends to find out. Gone are the days of the free-money era.

SaaS Payments 75

SaaS Payments Payments Technical Review Payment Services 75