SmartKarrot

MARCH 13, 2023

Role: Customer Success Manager Location: Springfield, IL, United States Organization: OBIX by Clinical Computer Systems, Inc As a Customer Success Manager, you’ll guarantee that clients receive the most possible value and return on their investment. offer top-notch customer support.

Customer Success 19

Customer Success Payment Solutions Scale Systems Review 19

ChurnZero

JANUARY 4, 2019

But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? We’ll see more applications of AI in Customer Success, but these will mostly be behind-the-scenes. the stuff that Customer Success teams are really meant to do).

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

Think Strategies

MARCH 27, 2018

This program promotes the measurable business benefits delivered by today’s Software-as-a-Service (SaaS) solutions. Texas-based Yooz provides a cloud-based accounts payable (AP) automation workflow solution. Now, it’s 15 seconds or less by using the Yooz cloud-based AP solution—a 95 percent time savings.

SaaS Payments 100

SaaS Payments Payment Solutions Payment Services Payments 100

Sales Hacker

AUGUST 7, 2020

Customer Success. VP Nokia Software, North America Sales. People First Productivity Solutions. Team Lead, North America – Global Marketing Solutions. Director, Sales Solutions, North America. Head of Customer Experience. samsales Consulting. Manager, LinkedIn Sales Solutions.

VP of Engineering 121

VP of Engineering Sales Recruiting Sales Hiring Payment Services 121

Natalia Luneva

JANUARY 8, 2022

However, new online community platforms emerged to offer better interface, more customization opportunities, and the chance to create your own mini social network. All you need to do is to pick a solution from the best community platforms we list below, sign up for a free trial or a demo, and understand which one meets your requirements.

Payment Methods 52

Payment Methods Payments Payment Solutions SaaS Payments 52

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. If people aren’t looking for your solution, you have to educate them about the problem your product solves. You started off in engineering, I believe.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

SmartKarrot

MAY 11, 2023

Role: Customer Success Manager Location: United States (Remote) Organization: Cherry As a Customer Success Manager, you’ll establish connections with a variety of partner practises to promote mutual success by retaining and increasing Cherry transaction volume.

Customer Success 19

Customer Success Payment Methods Payments Payment Solutions 19

OpenView Labs

DECEMBER 21, 2020

What does the future hold for B2B software? One is connected to the payments business and what my company, Flywire, does, and the other is related to how organizations manage themselves. Employee engagement software is another interesting area for SaaS. Consumerization of enterprise software continues. Stuff gets missed.

SaaS Payments 96

SaaS Payments Payments Payment Services Payment Solutions 96

SmartKarrot

SEPTEMBER 7, 2022

Role: Director, Customer Success Location: Remote, Atlanta, GA, US Organization: Everstream Analytics As a Director of Customer Success, you will hire, develop and lead a world-class enterprise customer success team. Process milestones for the customers and employees to work toward.

Merchant Services 19

Merchant Services Customer Success Payment Services Sales Hiring 19

SmartKarrot

DECEMBER 9, 2021

Role: Customer Success Director Location: Remote, United States Organization: Vonage As a Customer Success Director, you will maintain a portfolio of accounts with low churn, high adoption, and high health scores. Collaborate cross-functionally to extend the reach and capability of the Customer Success team.

Customer Success 19

Customer Success Payment Services Payment Solutions Technical Review 19

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

SmartKarrot

APRIL 29, 2022

Role: Director, Customer Success Location: Remote, United States Organization: Domo, Inc. As a Director of Customer Success, you will be forecasting retention numbers and remaining consistent in that effort. Lead the strategic customer success team and provide guidance, mentorship, and build culture.

Merchant Services 19

Merchant Services Customer Success SaaS Payments Payment Services 19

SmartKarrot

NOVEMBER 24, 2021

Role: Vice President, Customer Success Location: Alpharetta, GA, US (On-site) Organization: Global Payments Inc. As a Vice President of Customer Success, you will be responsible for building and sustaining the strategic relationship with our customers and the revenue.

Customer Success 19

Customer Success Sales Hiring Payment Methods Payments 19

Casey Accidental

OCTOBER 27, 2020

Well, first, there are two distinct types of platform models SaaS companies tend to pursue, with drastically different chances of success and fundamental value for the company. In an integration platform, the product integrates with other types of software the product’s customers already use. Integration Platforms.

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56

SaaStr

NOVEMBER 2, 2019

How does your customer success and customer support functions change with the move to enterprise? Krish Subramanian: We are software engineers by training. My co-founders cut their teeth at Zoho for over 10 years building product and for over six years [inaudible] software products.

Scale 126

Scale SaaS Payments Sales Recruiting Payment Services 126

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. During this time of economic instability, it’s critical that Customer Success teams protect and provide business continuity to their customers. Our panelists included: Ashley Willhalm, Director of Customer Experience at PipelineDeals.

Payment Methods 72

Payment Methods Payment Solutions Software Review Payment Services 72

SaaStr

DECEMBER 26, 2019

Today marketing, there’s only me doing it and then I have someone in customer success who is helping me and so we’re mostly using Intercom for one-on-one interaction with our users. At Sunrise for example, we had a 1 million monthly active users, so we were not about discovering who our customer was or how to speak to them.

Sales Hiring 148

Sales Hiring Payment Methods Payment Solutions Marketing 148

ChurnZero

OCTOBER 5, 2022

This is a guest blog contributed by Emily Ryan, chief client officer at Valuize , a B2B consulting company that helps industry-leading technology organizations supercharge their customer lifecycle to drive best-in-class net dollar retention. The key to making your scorecard valuable is to develop a customer health score scale.

Underperforming Technical Team 94

Underperforming Technical Team Payment Services Payment Methods Scale 94

SaaStr

AUGUST 9, 2019

Prior to Kustomer, Vikas spent over 20 years implementing, consulting, marketing, and selling CRM and ContactCenter solutions with companies like LivePerson and Oracle. When should one look to hire their first customer success reps? Here’s what Eyal and Megan talk about: How to develop software faster.

SaaS Payments 130

SaaS Payments Cloud Technical Review Scale 130

Software Platform Consulting

MAY 28, 2019

Often, as with P2P, payments, Order to Cash, and EDI networks, there may be a significant time lag between: the bookings or cash—if any—coming from one side, and. sales, finance, customer success, and supplier enablement). But it turns out, this is a really important issue for Enterprise-Driven B2B Networks.

SaaS Payments 56

SaaS Payments Enterprise B2B Metrics 56

SmartKarrot

SEPTEMBER 23, 2022

A customer success health score is built using a vast array of variables. Since tracking every customer is not feasible, hiring a customer health score expert is the next best option. Decide on an objective that you wish to accomplish using the customer success health score. Do you want to lower churn?

Customer Success 10

Customer Success Underperforming Technical Team Payment Solutions Payment Features 10

SmartKarrot

SEPTEMBER 23, 2022

A customer success health score is built using a vast array of variables. Since tracking every customer is not feasible, hiring a customer health score expert is the next best option. Decide on an objective that you wish to accomplish using the customer success health score. Do you want to lower churn?

Customer Success 10

Customer Success Underperforming Technical Team Payment Solutions Payment Features 10

Outseta

JANUARY 10, 2020

Expenses It’s cheaper than ever before to build software—3 years into building Outseta, we’ve spent $66,326 on the business. Our biggest expense, consulting services, is the salary we pay James for design work. 2017 2018 2019 Total. 2017 2018 2019 Total.

SaaS Payments 55

SaaS Payments Scale Payment Methods Payment Solutions 55

Sales Hacker

JUNE 7, 2021

We hear a lot about equipping salespeople with customer insights to help them move from simple questioning to exploring challenges and discussing solutions with customers. Sales customer insights. For example, a minimum number of maintenance technicians would be critical if you sell a field service app.

Sales Recruiting 108

Sales Recruiting Payment Services Payment Methods Sales 108

SmartKarrot

JULY 14, 2021

Role: Director of Customer Success and Operations Location: Remote, San Diego, CA, US Organization: GoShare As a Director of Customer Success and Operations, you will ensure that every customer and driver has a great experience with GoShare. Maintain weekly schedule for the customer support team and PTO requests.

Outsourced Development 10

Outsourced Development Customer Success Payment Methods Payment Services 10

Intercom, Inc.

DECEMBER 21, 2021

In this special episode, we sat down with Zanade to talk about allyship, empowering Black-owned businesses, and what it takes to change deeply seated systemic issues and affect policy at a national level. “There’s so much knowledge in notes from customer success, quarterly business reviews, and conversations.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

SmartKarrot

MAY 12, 2021

Role: Director of Customer Success – Resware Location: Austin, TX, US Organization: Qualia As a Director of Customer Success, you will be responsible for leadership, management, and accountability for the Customer Success team. Ensure a growing customer book month on month.

Payment Services 10

Payment Services Customer Success Payment Solutions Outsourced Development 10

CustomerSuccessBox

SEPTEMBER 4, 2019

A few months back, I completed my 4th year in the Customer Success world. When I look back to the old me, I feel that I have learned a lot as a Customer Success Manager (CSM). In case, you are planning to switch to Customer Success and wonder how we truck through our day, here’s a little glimpse.

SaaS Payments 78

SaaS Payments Payment Services Payments Payment Facilitation 78

SmartKarrot

NOVEMBER 18, 2020

Role: Director, Customer Success Location: Toronto, Ontario, Canada Organization: Book4Time Inc. As a Director of Customer Success, you will assume direct responsibility for a handful of extremely strategic customers in providing a white-glove level of Customer Success. Ensure Smartly.io

Merchant Services 10

Merchant Services Technical Advisors Customer Success Payment Services 10

CustomerSuccessBox

JULY 8, 2020

We had Jay Nathan , Founding & Managing Partner, Customer Imperative and Andrew Marks , Founder, President and COO, SuccessHacker speak to Puneet Kataria , Founder & CEO, CustomerSuccessBox about the role of customer success in driving SaaS businesses during a lockdown. Can non-payments be a risk?

Retention 52

Retention SaaS Payments Payment Services Payments 52

SmartKarrot

JANUARY 12, 2021

Role: Customer Success Director Location: Remote, Denver, CO, US Organization: Healthgrades As a Customer Success Director, you will develop the strategies needed to help clients make an informed decision through a consultative sales approach. Be a Customer Consultant.

Customer Success 10

Customer Success Scale Payment Services Payments 10

User Pilot

JUNE 9, 2021

Granular type of user insights provided by Voice of the Customer (VOC) programs will help direct your attention in improving customer experiences in a way that directly answers to their needs. A good customer experience management process will proactively reach out to users making sure their journey is frictionless. It might.

Management 52

Management SaaS Payments Payment Methods Payment Solutions 52

SmartKarrot

MAY 20, 2021

Role: Vice President, Customer Success Location: Austin, TX, US Organization: Virta Health As a Vice President of Customer Success, you will scale the team to meet growing business needs, 3-4x the current rate of enterprise customers as well as health plan clients. This means great on-boarding experiences.

VP of Engineering 10

VP of Engineering Customer Success Payment Services Technical Review 10

FastSpring

JANUARY 27, 2022

Small tweaks to your SaaS billing practices can make a huge impact on the customer experience. For example, Jon Torres — a digital marketing consultant specializing in SaaS commerce — noticed that, for some of his clients, refund requests spiked around renewal time. “It How My Marketing Concepts upsells annual payments during trial.

Merchant Services 135

Merchant Services Payment Services SaaS Payments Payment Solutions 135

Chargify

APRIL 23, 2019

There are specific stages a software-as-a-service (SaaS) company moves through during its life cycle. You may also hear this stage referred to as discovery , vision/mission , or problem/solution fit. and ‘Does my proposed solution solve it effectively?’ Payment overdue. Are we still a startup? I don’t think so.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

Sales Hacker

JANUARY 13, 2021

Enterprise OEM software licensing is a multibillion-dollar segment of the software industry. It includes factual information, personal experience, and interviews from successful professionals on both the buy-side and the sell-side of enterprise OEM software licensing to ensure a broad mix of experience and ideas.

Payment Solutions 74

Payment Solutions Payments Software Review Enterprise 74

yoursales

JANUARY 28, 2022

Do you know of software, which belongs on this list? With sales consulting, lead generation, and outsourced sales clients in the range of 1 to 1500 full time employees you can imagine we come across quite a few different CRMs. With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111