Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. If people aren’t looking for your solution, you have to educate them about the problem your product solves. You started off in engineering, I believe.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

ChurnZero

JANUARY 4, 2019

No matter how deeply you gaze into the crystal ball wondering what this new year has in store for you or your business, the only thing you’ll know for sure is that despite your careful planning, some things will change. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals?

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

Baremetrics

MARCH 23, 2020

The more info you can get on why customers churn, the better. But Pat Walls, founder of Starter Story and Pigeon , has a solution to increase your chances. One thing I do to build that personal relationship is send every new trial a one minute personalized video to introduce myself and welcome them to the trial.

Churn 145

Churn Payment Methods Payment Solutions SaaS Payments 145

OpenView Labs

DECEMBER 21, 2020

What does the future hold for B2B software? We’ll see more services companies adopt a product led growth strategy but for selling their services online. One is connected to the payments business and what my company, Flywire, does, and the other is related to how organizations manage themselves. Martin Roth, CRO at Levelset.

SaaS Payments 96

SaaS Payments Payments Payment Services Payment Solutions 96

Incredo

NOVEMBER 1, 2019

The self-service sales model is thus all about low-priced products accompanied by a fully automated customer journey. Most commonly, startups that employ it sell their products completely via ecommerce, so that they can remain focused on quality of the product and design. Focus: Product and Customer Journey. 3 EXAMPLES FOR YOU).

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

Think Strategies

MARCH 27, 2018

This program promotes the measurable business benefits delivered by today’s Software-as-a-Service (SaaS) solutions. Texas-based Yooz provides a cloud-based accounts payable (AP) automation workflow solution. The company’s five stores sell 900—1,400 units/month. Paying bills now takes only about 15 minutes a day.

SaaS Payments 100

SaaS Payments Payment Solutions Payment Services Payments 100

SaaStr

DECEMBER 26, 2019

So if we can pop up the Slido slide and I want to invite you all to take your phone and go on slido.com for this session so that you can start asking the panel questions. Pauline : Yeah, so I work at OpenClassrooms, which is a European leader in online education. I want to invite you all to go on Slido.

Sales Hiring 156

Sales Hiring Payment Methods Payment Solutions Marketing 156

ProfitWell

FEBRUARY 26, 2020

What is retention software? Retention software is software that focuses on optimizing user retention and reducing churn. It helps businesses keep their customers, maintain revenue growth, and understand why and when customers are leaving. Customer experience. 3 Best Retention Software Tools.

Payment Solutions 52

Payment Solutions Retention Payments Software Review 52

ChurnZero

JANUARY 4, 2019

No matter how deeply you gaze into the crystal ball wondering what this new year has in store for you or your business, the only thing you’ll know for sure is that despite your careful planning, some things will change. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals?

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

SmartKarrot

MAY 11, 2023

Role: Customer Success Manager Location: United States (Remote) Organization: Cherry As a Customer Success Manager, you’ll establish connections with a variety of partner practises to promote mutual success by retaining and increasing Cherry transaction volume. Your accounts are yours.

Customer Success 19

Customer Success Payment Methods Payments Payment Solutions 19

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. During this time of economic instability, it’s critical that Customer Success teams protect and provide business continuity to their customers. Our panelists included: Ashley Willhalm, Director of Customer Experience at PipelineDeals.

Payment Methods 72

Payment Methods Payment Solutions Software Review Payment Services 72

SaaStr

NOVEMBER 2, 2019

Does it have to be in person? How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise? How does your customer success and customer support functions change with the move to enterprise? Krish Subramanian: We are software engineers by training.

Scale 134

Scale SaaS Payments Sales Recruiting Payment Services 134

Incredo

OCTOBER 31, 2019

Now when the number of your subscribers exceeds 1,980, you got an email from your email automation software provider (that’s a vivid example of SaaS upselling): “ Hello, [name]. A customer already uses your plan A, but you offer him to pay for plan B. Because you think he will benefit from plan B even more and make a larger payment.

SaaS Payments 159

SaaS Payments Payments SaaS Payment Methods 159

ChurnZero

OCTOBER 5, 2022

This is a guest blog contributed by Emily Ryan, chief client officer at Valuize , a B2B consulting company that helps industry-leading technology organizations supercharge their customer lifecycle to drive best-in-class net dollar retention. The key to making your scorecard valuable is to develop a customer health score scale.

Underperforming Technical Team 94

Underperforming Technical Team Payment Services Payment Methods Scale 94

Casey Accidental

OCTOBER 27, 2020

Well, first, there are two distinct types of platform models SaaS companies tend to pursue, with drastically different chances of success and fundamental value for the company. In an integration platform, the product integrates with other types of software the product’s customers already use. Integration Platforms.

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56

Sales Hacker

JUNE 7, 2021

We hear a lot about equipping salespeople with customer insights to help them move from simple questioning to exploring challenges and discussing solutions with customers. Sales customer insights. For example, a minimum number of maintenance technicians would be critical if you sell a field service app.

Sales Recruiting 109

Sales Recruiting Payment Services Payment Methods Sales 109

Sales Hacker

AUGUST 7, 2020

Customer Success. VP Nokia Software, North America Sales. People First Productivity Solutions. Team Lead, North America – Global Marketing Solutions. Director, Sales Solutions, North America. Head of Customer Experience. samsales Consulting. Manager, LinkedIn Sales Solutions.

VP of Engineering 121

VP of Engineering Sales Recruiting Sales Hiring Payment Services 121

SmartKarrot

SEPTEMBER 7, 2022

Role: Director, Customer Success Location: Remote, Atlanta, GA, US Organization: Everstream Analytics As a Director of Customer Success, you will hire, develop and lead a world-class enterprise customer success team. Process milestones for the customers and employees to work toward.

Merchant Services 19

Merchant Services Customer Success Payment Services Sales Hiring 19

Outseta

JANUARY 10, 2020

Expenses It’s cheaper than ever before to build software—3 years into building Outseta, we’ve spent $66,326 on the business. Our biggest expense, consulting services, is the salary we pay James for design work. I joined a number of online communities that are rich in SaaS founders. 2017 2018 2019 Total. 2017 2018 2019 Total.

SaaS Payments 55

SaaS Payments Scale Payment Methods Payment Solutions 55

SmartKarrot

NOVEMBER 24, 2021

Role: Vice President, Customer Success Location: Alpharetta, GA, US (On-site) Organization: Global Payments Inc. As a Vice President of Customer Success, you will be responsible for building and sustaining the strategic relationship with our customers and the revenue.

Customer Success 19

Customer Success Sales Hiring Payment Methods Payments 19

SaaSX

JULY 26, 2020

This is a dedicated role that helps distribute product knowledge across a fast-scaling sales and customer success team. If you have a simple product to set up and use, that customers buy with minimal sales & CS interaction, you don’t need this role. ” or “Can I wire payment?” Contract manager.

Sales Recruiting 64

Sales Recruiting Technical Review Scale Startup 64

FastSpring

JANUARY 27, 2022

Small tweaks to your SaaS billing practices can make a huge impact on the customer experience. For example, Jon Torres — a digital marketing consultant specializing in SaaS commerce — noticed that, for some of his clients, refund requests spiked around renewal time. “It Those things make a big difference.”.

Merchant Services 135

Merchant Services Payment Services SaaS Payments Payment Solutions 135

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

Intercom, Inc.

DECEMBER 21, 2021

It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited. 10 years of making internet business personal. Wikimedia Foundation COO Janeen Uzzell on future-proofing history.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

SaaStr

AUGUST 15, 2020

So I’m Nick Mehta, CEO of Gainsight and you probably have heard of Gainsight in the world of customer success and really excited to have two different voices in the world of how companies think about their customers. Jay Snyder: Got hotspot on my phone, so hopefully we’ll hold still.

Payment Methods 202

Payment Methods Merchant Services Scale Payments 202

SmartKarrot

JULY 14, 2021

Role: Director of Customer Success and Operations Location: Remote, San Diego, CA, US Organization: GoShare As a Director of Customer Success and Operations, you will ensure that every customer and driver has a great experience with GoShare. Maintain weekly schedule for the customer support team and PTO requests.

Outsourced Development 10

Outsourced Development Customer Success Payment Methods Payment Services 10

SaaStr

AUGUST 9, 2019

Prior to Kustomer, Vikas spent over 20 years implementing, consulting, marketing, and selling CRM and ContactCenter solutions with companies like LivePerson and Oracle. When should one look to hire their first customer success reps? Here’s what Eyal and Megan talk about: How to develop software faster.

SaaS Payments 139

SaaS Payments Cloud Technical Review Scale 139

SmartKarrot

SEPTEMBER 23, 2022

A customer success health score is built using a vast array of variables. Since tracking every customer is not feasible, hiring a customer health score expert is the next best option. Decide on an objective that you wish to accomplish using the customer success health score. Do you want to lower churn?

Customer Success 10

Customer Success Underperforming Technical Team Payment Solutions Payment Features 10

SmartKarrot

SEPTEMBER 23, 2022

A customer success health score is built using a vast array of variables. Since tracking every customer is not feasible, hiring a customer health score expert is the next best option. Decide on an objective that you wish to accomplish using the customer success health score. Do you want to lower churn?

Customer Success 10

Customer Success Underperforming Technical Team Payment Solutions Payment Features 10

CustomerSuccessBox

SEPTEMBER 4, 2019

A few months back, I completed my 4th year in the Customer Success world. When I look back to the old me, I feel that I have learned a lot as a Customer Success Manager (CSM). In case, you are planning to switch to Customer Success and wonder how we truck through our day, here’s a little glimpse.

SaaS Payments 78

SaaS Payments Payment Services Payments Payment Facilitation 78

SmartKarrot

MAY 12, 2021

Role: Director of Customer Success – Resware Location: Austin, TX, US Organization: Qualia As a Director of Customer Success, you will be responsible for leadership, management, and accountability for the Customer Success team. Ensure a growing customer book month on month.

Payment Services 10

Payment Services Customer Success Payment Solutions Outsourced Development 10

SmartKarrot

AUGUST 11, 2021

“A customer is a King”, an age-old business mantra that emphasizes the importance of customers or would-be customers in every business. The lifeblood of the SaaS business is its customers. Payment Method may not work. As per ProfitWell, 20-40% of SaaS churn and cancellations are due to payment delinquencies.

SaaS Payments 19

SaaS Payments Churn Underperforming Technical Team Payment Methods 19

Outseta

JANUARY 9, 2019

The majority of our expenses in 2017 were related to software and development infrastructure required to build the product. we spent on consulting services was primarily design related expenses, as James Lavine began working with us. 2017 2018 Total. To date we’ve spent $32,179.72 The $11,123.75

Content Marketing 40

Content Marketing SaaS Payments Payment Methods Payment Services 40

SmartKarrot

JANUARY 12, 2021

Role: Customer Success Director Location: Remote, Denver, CO, US Organization: Healthgrades As a Customer Success Director, you will develop the strategies needed to help clients make an informed decision through a consultative sales approach. Be a Customer Consultant.

Customer Success 10

Customer Success Scale Payment Services Payments 10

User Pilot

MAY 14, 2021

Now that we’ve got that out of the way, I would define a customer onboarding survey as follows: Customer onboarding surveys are used by SaaS businesses to gather commercially valuable insights about a given individual or business, prior to them becoming a paying customer. Make a good impression on the customer.

Onboarding 52

Onboarding SaaS Payments SaaS Underperforming Technical Team 52

Sales Hacker

JANUARY 13, 2021

Enterprise OEM software licensing is a multibillion-dollar segment of the software industry. It includes factual information, personal experience, and interviews from successful professionals on both the buy-side and the sell-side of enterprise OEM software licensing to ensure a broad mix of experience and ideas.

Payment Solutions 74

Payment Solutions Payments Software Review Enterprise 74

Buffer Resources

OCTOBER 2, 2023

While out in the fields, she started thinking about passive income, and it occurred to her that she could teach grant writing online. She spent the next six months constructing course content, without the slightest clue about what she was doing, assuming that customers would sign up eagerly. I coded the website.

Payment Methods 114

Payment Methods Sales Hiring Payments Business 114