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Feb 21 – Customer Success Jobs

SmartKarrot

To provide high levels of customer satisfaction, recruit and train the best customer success managers. Expand the support organisation to offer worldwide, cross-product line, and multi-channel product assistance. Provide Customer Success Teams with leadership and mentoring to keep them inspired, engaged, and motivated.

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Understanding the Joint Success Plan: A Tool for Outcome-Based Customer Success Management

ChurnZero

The range of responsibilities of Customer Success Managers (CSM) in the industry is dizzying. From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . Next are the day-to-day leadership contacts. Sofia Varga, Director of Recruiting.