ChurnZero

JANUARY 13, 2022

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. She understands customer service and puts customers first every single day. Cloudera and Hortonworks, Inc.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Sales Hacker

MARCH 2, 2020

Management and Operations. Sales Manager Survival Guide. Sales Management. Wooden on Leadership. SPIN Selling is essential reading for anyone involved in selling or managing a sales team. You don’t have to be subservient, forfeit your self-respect, or fake enthusiasm about your product or service.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

BetterCloud

FEBRUARY 12, 2021

However, as SaaS increasingly becomes the dominant force in how companies use technology, there’s more clarity on what a SaaS management platform is and what it should do in SaaS Operations, or SaaSOps , for short. Back in 2017, leading analyst firm Gartner first reported on a new category called Cloud Office Management Tools.

Management 52

Management SaaS Marketplace as a Service Cloud 52

SaaStr

APRIL 14, 2020

In today’s fast-paced B2B marketplace of instant communication and process automation , businesses cannot afford to rely on the classic definition of a deal. Leverage document templates to speed-up creation and increase brand compliance. Executive Leadership – 43%. Client services – 22%. Finance – 38%.

Technical Review 240

Technical Review Marketplace as a Service Software Review Construction 240

SmartKarrot

SEPTEMBER 1, 2022

But as more business companies choose the SaaS (Software as a Service) path, now is a fantastic time to enter this industry. . You need a compelling reputation, organized procedures, unambiguous communication, and effective project management to attract such clients. Another area where quality must stand out is in customer service.

Enterprise 10

Enterprise Outsourcing Services Scale Payment Services 10

Sales Hacker

APRIL 6, 2022

Sales teams often struggle with configuration of price quotes when dealing with complex products or services or large product catalogs. If you’re selling a limited number of products or services, or have an extremely simple pricing model, a CPQ system may be beyond your needs. 5 benefits of CPQ software.

Scale 95

Scale Software Review Marketplace as a Service Outsourced Development 95

Intercom, Inc.

SEPTEMBER 26, 2019

New Relic’s General Manager, Mark Weitzel, weighs in on how you can support your developers. Here, Ceci unpacks her thinking for Intercom’s Group Product Marketing Manager, Jasmine Jaume. The upside of having this big two-sided marketplace and extending your product into tons of different products with an API is quite large.

Underperforming Technical Team 170

Underperforming Technical Team Marketplace as a Service Outsourced Development Development 170

SaaStr

NOVEMBER 7, 2019

Romain Huet : Of course, besides the brand I mentioned earlier like, Google, Apple and Facebook, and so on, a lot of marketplaces also like Uber and Airbnb they tend to think of themselves as platform because they have the buyers and the sellers connecting to each other. Let’s start with our five key steps.

Payments 122

Payments Merchant Services Payment Solutions Payment Services 122

OPEXEngine

MARCH 9, 2021

That’s exactly what got the former Zenefits leadership team into trouble. Furthermore, the company grew so quickly that it struggled to keep pace with compliance and governance, which was dangerous in a regulated industry. It’s not just about delivering a superior product to the marketplace; rather, several stars must align,” he says.

Scale 52

Scale Sales Hiring Marketplace as a Service Underperforming Technical Team 52

Sales Hacker

OCTOBER 7, 2021

The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen. Bringing Sales & Leadership with Heart and Ladies Happy Hour to the sales community. Anita Nielsen. Anita Nielsen is a best-selling author and sales performance coach.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Andreessen Horowitz

APRIL 9, 2024

A great way to look at this is through the lens of buyer psychology and the way that products and services get procured in the modern market. People are not buying technology products and services in isolation anymore. But the wins that actually happen, they happen due to the work of sales leadership and sales people.

Scale 115

Scale Technical Review AI Sales Hiring 115

SaaStr

AUGUST 6, 2019

Tradeshift Buy, which is essentially what we call private marketplaces. Think about it like Amazon or eBay, but instead of being for you and I, it is the Fortune 500 companies of this world that use it, companies like Unilever going and buying [produced 00:04:02] enzymes, ingredients, on our private marketplace technology.

Payment Solutions 151

Payment Solutions Payments Outsourcing Services SaaS Payments 151

SaaStr

AUGUST 15, 2020

Our challenge and our opportunity in customer engagement is staying tightly aligned with the business drivers, having the discipline to manage long term customer journey even when the short term options might be easier. We’ve got everything from self-service all the way up to the enterprise. This will be built into the product.

Payment Methods 196

Payment Methods Merchant Services Scale Payments 196

SaaStr

APRIL 3, 2019

* Why does Ben believe it is “total horseshit to say the best sellers don’t make the best managers”? What are the leading indicators that suggest a sales rep has the ability to be a sales manager? What does Ben mean when he says, “there are 3 distinct buckets of sales management”? There’s a business called Flexport though.

Scale 100

Scale Sales Hiring Systems Review Marketplace as a Service 100

SaaStr

JULY 11, 2019

What we try to do is this integration between two or three companies to be so flawless that for the customer seems like it’s only one application, but you are taking advantage of the best E-mail service, the best chat service, the best voice service. You need customer success, you need, you need professional services.

Sales Hiring 258

Sales Hiring SMB Scale Cloud 258

SaaStr

DECEMBER 10, 2019

WePay is a payments company for platform businesses like marketplaces, crowdfunding sites & small business software. Chase Merchant Services that we’re now a part of processes $1.2 WePay CEO Bill Clerico and COO Tina Hsiao discuss how the company went from launch to acquisition. Want to see more content like this?

Payment Services 134

Payment Services Merchant Services Payment Solutions Payments 134