SaaStr

MARCH 12, 2019

The three stages are product-market fit, then go-to-market fit and lastly growth and moat. So that’s what I wanna throw out there today, is a framework on how to think about it deeper than just, hey let’s get product market fit and then lets add 20 reps. We have the subscription revenue.

Scale 212

Scale Sales Hiring Revenue VP of Engineering 212

SaaStr

AUGUST 19, 2022

And diversifying, if you’re still early, before 10, 20 or 30 million revenue, that could be a sign that things just aren’t working, that you don’t actually have product market fit, which is unfortunate, but you need to be honest about it. You need to be honest, if you have product market fit.

Scale 215

Scale Sales Hiring Scaling VP of Engineering 215

SaaStr

NOVEMBER 28, 2019

Product-market fit has been really important. I remember talking to Belgium investors at the time and everybody said, look, enterprise software is dead, there’s no opportunity through investment. It can order subscription. But again, at the time SaaS wasn’t, subscription wasn’t the norm at all.

Sales Hiring 177

Sales Hiring Scale Sales Recruiting Government 177

ProfitWell

MARCH 3, 2020

What’s the next milestone disrupting the market? Listen wherever you get podcasts: Your top subscription news. There is certainly a fear that with a product-led motion, you don’t have to pay sales compensation. Really the product is front and center in how you acquire customers. How should CEOs address Coronavirus?

Sales Hiring 59

Sales Hiring Scale SaaS Payments Payment Services 59

SaaStr

JULY 25, 2021

Dev Ittycheria: And in some ways even though I’ve been a VC, and an operator, in some ways as an operator, I’m just now investing my time, not my money. So when I looked at opportunities to pursue, whether to go back into an operational role, a lot of it was around how big is the market opportunity? So that’s easy.

Sales Recruiting 249

Sales Recruiting Sales Hiring Scale VP of Engineering 249

SaaStr

AUGUST 5, 2020

We invest in companies that transform the way people work. We mostly do seed-stage investments and a little bit if Series A. The verticals we focus on are obviously the office productivity, dev tools, but also some of the more antiquated industries, including construction, agriculture, manufacturing, et cetera.

Technical Review 144

Technical Review Payment Methods Travel Development Team Review 144

Outseta

OCTOBER 12, 2020

We’ve all read the tales of founders wrestling for years to find product market fit , of co-founders squabbling over equity, of the CEO riddled by anxiety as he drains his infant daughter’s college fund to keep his start-up afloat for another month. Nobody was having fun working on the product anymore. Their reason?

Venture Capital 144

Venture Capital Entrepreneurship Scaling SaaS 144

ChurnZero

JULY 12, 2019

The second most important element of user and product adoption is value. The subscription-based business model is rooted in the value your solution offers. Exactly as your promotional material might be the first point of contact with your brand, your onboarding process is the first point of contact with your product.

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75

SaaStr

JULY 1, 2020

I’m looking at it and I’m like, “Who’s got the Wall Street Journal subscription? For us, it’s been, “Migrate things that you have on invoice over to card.” Sam Blond: It was a combination of product marketing, marketing and then relationship management.

Merchant Services 179

Merchant Services Scale Sales Recruiting Sales 179

Sixteen Ventures

DECEMBER 31, 2019

Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. Understanding Customer Success Management Compensation Models. Back to Table of Contents|.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

SaaStr

SEPTEMBER 13, 2019

Why does Allison believe product marketing and customer success are the new sales and marketing? Allison Pickens: As companies were shifting from on-premise software, perpetual license models, to the SaaS subscription model they were realizing, actually, that they would be making money over time, in triple, from their clients.

Engineering 26

Engineering Scale Underperforming Technical Team Customer Success 26

Unbounce

JUNE 16, 2020

Affiliates usually receive some kind of compensation (more on this below) for their work. Treat it like a checklist: First, have you achieved some level of product-market fit? Partners need to trust that you have a stable and reliable product if they’re going to invest in you. Exclamation point and all.).

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

User Pilot

APRIL 26, 2024

Customer success teams are your first line of defense in ensuring users accomplish their JTBD (job to be done) so don’t hesitate to invest in employee training. Aligning the goals of your product team , customer success agents, and existing customers is the best path to success. Churn rate. Customer stickiness score.

Customer Success 52

Customer Success Customer Lifetime Value SaaS Churn 52

User Pilot

FEBRUARY 21, 2023

The most important and popular ones for collecting customer feedback include the Net Promoter Score, Customer satisfaction score, Customer effort score, product-market fit survey , etc You should also get customization capabilities so that the surveys you create match your interface and don’t look odd.

Software Review 52

Software Review Underperforming Technical Team Technical Review Onboarding 52