Intercom, Inc.

OCTOBER 19, 2018

This can be a product-facing feature or an internal tool and is usually accompanied by an intermission and rough tech plan prepared by a tour mentor. Most of the times the engineer would demo the new feature at the end of their tour in the company weekly Show and Tell on Friday evenings. Tours are more than an onboarding tool.

Engineering 106

Engineering Technical Review Software Review Systems Review 106

Sixteen Ventures

DECEMBER 31, 2019

Customer Success has its roots in the Software-as-a-Service (SaaS) world and my original definition was very much SaaS-centric. But since then, companies that are not SaaS, or even technology companies at all, have recognized the transformative power of Customer Success and embraced it as their new operating model.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

Neil Patel

OCTOBER 20, 2020

HR outsourcing is technically separate from PEO and HR software, but they’re very similar in nature. This is something companies provide to make in-house HR management easier. 1 – G&A Partners Review — The best HR outsourcing service for customization and flexibility. HR software.

Outsourcing Services 118

Outsourcing Services Outsourced Development Sales Recruiting Sales Hiring 118

SaaStr

NOVEMBER 15, 2019

Dylan Serota , Co-Founder and Chief Strategy Officer @ Terminal, the startup that helps you create world-class technical teams through remote operations as a service. What technical architecture needs to be in place? How does being outside a core tech hub impact one’s ability to raise? What is the right way to present it?

Education 106

Education Sales Hiring Technical Review Underperforming Technical Team 106

SaaStr

NOVEMBER 2, 2019

* How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise? How does your customer success and customer support functions change with the move to enterprise? Billion acquisition is just one milestone in the early innings of the company’s story.

Scale 124

Scale SaaS Payments Sales Recruiting Payment Services 124

SaaStr

AUGUST 12, 2020

So, the company starts getting divided up into functional areas, or silos, product management, sales, customers support, marketing and so on, and this siloing of the org chart I think means that not everyone knows what everyone else is doing, and there’s a general feeling of disorganization or chaos in most startups.

Startup 268

Startup Software Review Scale Systems Review 268

CustomerSuccessBox

SEPTEMBER 15, 2021

It’s here that customer success comes in. Due to high records in the cost of customer acquisition, brands have become much more invested in developing strong customer relationships. Customer success is mainly focused on customer relationships. Difference between customer success and customer support.

Outsourcing Services 52

Outsourcing Services Outsourced Development Customer Success B2B 52

SaaStr

MAY 31, 2019

Why does Parker believe it is fundamentally better to wait for as long as possible before hiring customer support? Why should engineers also be doing customer support? * Why should your engineers be heavily involved in the customer support hiring process? The first is customer support.

VP of Engineering 128

VP of Engineering Sales Hiring Scale Systems Review 128

SmartKarrot

DECEMBER 16, 2021

In 2020, with so many of us facing inconvenience in daily purchases, a glitch-free purchase and support journey is a major differentiator. Customers are your biggest advocates, and a happy customer will leave reviews, aid-in word-of-mouth marketing, and convert new prospects who on the fence. WHY do we buy?

Technical Review 11

Technical Review Technology Cost optimization & reporting Customer Lifetime Value 11

SmartKarrot

MAY 19, 2023

With the advancement of technology, it has become easier for employees to work from a location outside of the traditional office environment while staying connected with their colleagues and clients. Improved Content Marketing: The demand for digital content accessible from anywhere has increased due to remote work.

ChatGPT 10

ChatGPT AI Scale Technical Review 10

SmartKarrot

MAY 19, 2023

With the advancement of technology, it has become easier for employees to work from a location outside of the traditional office environment while staying connected with their colleagues and clients. Improved Content Marketing: The demand for digital content accessible from anywhere has increased due to remote work.

ChatGPT 10

ChatGPT AI Scale Technical Review 10

SaaStr

SEPTEMBER 6, 2019

* What does Jon mean when he says, “You have to constantly bring your customers to the forefront of your employees minds”? For non-customer facing roles, what can one do to give them that perspective? Does it work to ensure every function spends time in customer support? What is challenging about that?

Sales Hiring 128

Sales Hiring Scale Underperforming Technical Team Software Review 128

SaaStr

AUGUST 30, 2019

261: Tom Bogan, CEO of Adaptive Insights, a Workday company, will review the key principles to building a successful SaaS company. From team to vision to metrics to funding and more, these principles provide the framework for high-growth, high performing SaaS companies. What should they look for in their first COO?

Sales Hiring 128

Sales Hiring Scale Technical Advisors Underperforming Technical Team 128

SmartKarrot

MARCH 8, 2022

She is a coach who focuses on personal development, relationship building, success planning, customer engagement and retention, and customer journey. Currently, she’s the Customer Success and Customer Support Manager at Ascent Cloud, Ashna has experience of over 7+ years in Customer Success and Account Management.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

SaaStr

SEPTEMBER 23, 2020

I run a monthly business review with every one of our business group leads, so we’re having that conversation every month. How do we force the feedback loops from customer support into that trio? Harry Stebbings: What would you most like to change about the valley tech scene today, Dave?

Scale 179

Scale Leadership Underperforming Technical Team Scaling 179

SaaStr

FEBRUARY 1, 2019

How to ensure customer support is strategic and not just reactionary? So tell me, Amanda, how did you make your way into the world of SaaS, exactly 10 years ago from my stalking of the LinkedIn profile, and come to be the chief customer officer at Figma. So give them a voice in the company to share that perspective.

Sales Hiring 106

Sales Hiring Communication Scale Interviewing 106