SaaStr

MARCH 12, 2019

And they use the metrics to diagnose it. And so I call that metrics driven sales coaching. The last part I want to do is on compensation. And you can just see the rep’s head spinning and nothing changes. So if you look at this particular … this is a funnel, each color is different reps at each stage. So there you go.

Scale 211

Scale Sales Hiring Revenue VP of Engineering 211

SaaStr

JULY 20, 2021

They want to have a big exit for the company. They’re compensated primarily by that exit, because they’ve hitched their wagon to your train. The major metrics for a VC, you can’t go in to talk to a venture capitalist without answering questions like, “What’s your cost to acquire a customer?

Underperforming Technical Team 243

Underperforming Technical Team Sales Hiring AWS Business Model 243

SaaStr

DECEMBER 10, 2019

Do they get Silicon Valley and all the different compensation here?” Bill Clerico : Yeah, it’s a big mindset change to go from small company to big company. And so HR is super important because right away the employees are like, “Hey am I going to have free lunch? Am I going to have the same perks?

Payment Services 135

Payment Services Merchant Services Payment Solutions Payments 135

SaaStr

AUGUST 12, 2020

But, at a minimum, you’re going to be making quarterly adjustments, and if you’ve got somebody on an annual plan, and all of a sudden you’re changing the rules on them quarterly and it involves their salary or their compensation, you’re going to have a big dispute on your hands.

Startup 274

Startup Software Review Scale Systems Review 274

SaaStr

NOVEMBER 28, 2019

And then I think the other one was a bit harder because we made a transition from perpetual to subscription, which kind of screws up all your metrics. Felix : We clearly had market fit and traction and that became a lot easier. That’s what you have to explain it to investors and it doesn’t kind of easily fit in their categories.

Sales Hiring 174

Sales Hiring Scale Sales Recruiting Government 174

SaaStr

APRIL 16, 2019

Every market is a little bit different, every deal is a little bit different and honestly, the multiple and the post money and a lot of the metrics they talk around out here aren’t necessary the metrics that matter. Honestly if you focus on the other metrics, you’ll get the multiples, you’ll get the funding.

CTO Hire 154

CTO Hire Travel Underperforming Technical Team CTO Coach 154

SaaStr

APRIL 17, 2019

” Harry Stebbings: No, I love that, in terms of the sales rolling their eyes, but you mentioned the metrics there and how one assesses the marketing team is always super interesting for me. When I was a developer, that took months, and so focusing on automation, having the right metrics to understand the impact of your work.

DevOps as a Service 100

DevOps as a Service Sales Recruiting Scale Sales Hiring 100

SmartKarrot

JUNE 30, 2022

Have a consistent compensation model for customer success teams. Various compensation models can present a related challenge. Every organization has a unique set of cultural norms, values, and preconceptions that guide how employees interact with one another and behave themselves. Read on to know.

Acquisition 10

Acquisition Customer Success Technical Review Underperforming Technical Team 10

Sixteen Ventures

DECEMBER 31, 2019

Understanding Customer Success Management Compensation Models. Customer Success Goals: Cohorts, Metrics, and Prioritization. The 8 Elements of Customer Success Management. Success Vector – the KPI for Customer Success-driven Growth. Determining the Number of Accounts per Customer Success Manager. they’ll have a harder time.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136