Intercom, Inc.

JULY 11, 2019

As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Kaitlin: You’re the General Manager HubSpot’s Service Hub. Could you give me a bit of background on why HubSpot built Service Hub in the first place and the philosophy behind it?

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

Sales Hacker

MARCH 18, 2019

How to build both SMB and Enterprise-grade CS teams and what tools to use to empower them. Outreach supports sales reps by enabling them to humanize communication at scale and by automating the manual work. Your ambition needs to extend beyond your product and service, it needs to extend to talent acquisition.

VP of Engineering 69

VP of Engineering Sales Hiring Scale Technical Review 69

SaaStr

AUGUST 16, 2019

How did Justin communicate the situation to his bosses? What does Justin advise others in communicating burnout to their superiors? * What actions and communications must they adopt to ensure that this feeling of culture over performance is accepted by the team? What is the right way to approach them to discuss the situation?

Scale 149

Scale Underperforming Technical Team Sales Hiring Interviewing 149

SaaStr

JANUARY 28, 2020

Jason : And two things, I founded EchoSign because we had SMBs and enterprise customers. The SMBs during the recession churned at a massive rate, right? Our monthly self-service churn went from like 3% to like 9%, right? It’s usually one way, but just help that more communication, right? We were wrong. Jason : Okay.

Sales Hiring 211

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 211

SaaStr

JULY 11, 2019

What we try to do is this integration between two or three companies to be so flawless that for the customer seems like it’s only one application, but you are taking advantage of the best E-mail service, the best chat service, the best voice service. Doing a product for SMB is fairly simple. Tiago Paiva: Oh yeah.

Sales Hiring 267

Sales Hiring SMB Scale Cloud 267

Unbounce

JUNE 16, 2020

especially for SMB SaaS startups. These are often built with agencies, consultants, and managed-service-providers (MSPs) in mind. These partners resell your product and benefit from offering ongoing services, usually on a retainer basis. Tom Tunguz, Venture Capitalist at Redpoint. Reseller Programs. Editor’s note.

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

yoursales

JANUARY 28, 2022

Sales Learning & Onboarding. Sales Stack Integration. Smart Scheduling. Screenshare, Demoing, Conference Calls. Social Selling. Team Communication. Video Sales Engagement. Web Visitor ID/Tracking. Sales Growth Hack Tools. Sales Stack Graveyard. Potential shortcomings?:

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

SaaStr

JUNE 10, 2020

We saw McDonald’s, they started separating their arches and really trying to do public service announcements around social distancing. Community colleges get really busy and all of us need to retool our skillset for where people are hiring, what people need. It’s a competitive marketplace. And we did that.

Travel 184

Travel Marketing Scale Outsourcing Services 184

Neil Patel

DECEMBER 23, 2020

HubSpot CRM – Best free marketing CRM Really Simple Systems – Best free sales CRM Agile CRM – Best free customer service CRM Flowlu – Best for SMB finance Apptivo – Best for basic business management. Free Customer Service CRM Software. The Top 5 Options For Free CRM Software. The Limits of Free.

Payment Solutions 139

Payment Solutions Software Review Software Payments 139

Intercom, Inc.

SEPTEMBER 26, 2019

The litmus test is if you’ve created a marketplace: are people actually building on your product because there’s value that you’ve created, or is it just a nifty integration? The upside of having this big two-sided marketplace and extending your product into tons of different products with an API is quite large. But are they platforms?

Underperforming Technical Team 170

Underperforming Technical Team Marketplace as a Service Outsourced Development Development 170

ChurnZero

OCTOBER 12, 2021

VAIRKKO is an online cloud HR and LMS software company that provides innovative and affordable HRIS and Training Management solutions exclusively written for businesses within the small to mid-sized marketplace. They also used In-App Messaging to communicate with hard-to-reach clients in the onboarding process.

Healthcare 98

Healthcare Systems Review Scale Point of Sale 98

ChurnZero

OCTOBER 12, 2021

Onboarding Hero – VAIRKKO VAIRKKO is an online cloud HR and LMS software company that provides innovative and affordable HRIS and Training Management solutions exclusively written for businesses within the small to mid-sized marketplace. They also used In-App Messaging to communicate with hard-to-reach clients in the onboarding process.

Healthcare 52

Healthcare Systems Review Scale Point of Sale 52

SaaStr

JUNE 16, 2020

I was an account executive covering financial services vertical and covering in New York. We’ve got to rethink our channels for employee communications and feedback. Adnan Chaudhry: We’re doing sales leadership, all hands calls with customer service and support and sales every single week. It’s the SMB space.

Sales Hiring 166

Sales Hiring Scale SaaS Payments Payment Services 166

Chart Mogul

SEPTEMBER 15, 2023

No Wait, of Course That Is the Single Most Important SaaS Metric by Jason Cohen, A Smart Bear The purpose of a metric is to be a tool in service of your goals, timeline, size, circumstance, even philosophy, not as a master you are thoughtlessly obligated to obey. These are not laws. How Much Should You Pay Yourself?

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

SaaStr

JULY 26, 2019

In 2008 Leah founded TaskRabbit, the leading on-demand service marketplace in the world. ” Is it SMB or is it Enterprise? You make that decision based on the fact that your profile fits either an SMB or Enterprise. Then, you can decide, is it a high volume play in the SMB? Is it go out for bigger customers?

Sales Hiring 147

Sales Hiring Scale SaaS Payments Payment Services 147

Sales Hacker

OCTOBER 7, 2021

The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen. Use your voice, communicate your goals often and don’t lose alone! “Amy has a passion for the art of strategic communication and. Anita Nielsen. Build allies and ask for help.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SaaStr

FEBRUARY 7, 2020

How have we seen them communicate together? Or how the customer service team is going to deal with companies that aren’t renewing as planned? .” So just understanding that and communicating that will point out, I believe and highlight to you when it’s time. How do they work together? They are overloaded today.

Scale 180

Scale Underperforming Technical Team Investment Sales Hiring 180

Point Nine Land

APRIL 21, 2021

In SaaS vs. marketplaces? You can prevent that by setting up healthy asynchronous communication channels: 1. How are you coming up with the best solutions? How do you organize your work? An experience that is well aligned with your product: has the candidate been working in B2B vs B2C? How do we do that?”.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

SaaStr

JULY 22, 2019

We are the world’s most complete and comprehensive instrumentation platform on the marketplace today, that is cloud-based, that is SaaS-based. We started out in the commercial SMB mid-market space. And I think it’s especially true of SaaS companies, when you start to think about the fact that everything is a service.

Scale 182

Scale Scaling Sales Hiring Underperforming Technical Team 182