Tom Tunguz

MARCH 17, 2016

Clay Christensen, a Harvard Business School professor, asserted in a recent interview that we understand only half of the marketing puzzle: the marketing science involved in a competitive ecosystem, when consumers are buying millions of products. Or Duo’s payments siphon dollars from an extant security budget.

Innovation 100

Innovation SaaS Payments Payment Solutions SaaS 100

OPEXEngine

MAY 4, 2021

The most sure-fire way for aspiring CFOs to attract the notice of CEOs and boards is to bring a strategic mindset, communicate well and showcase a background in operational finance, recruiters say. ” Of 53 software-as-a-service (SaaS) CFOs that CFO Dive covered over the past year, almost 30% started out in investment banking.

Payment Services 52

Payment Services Finance Communication Strategy 52

FastSpring

JANUARY 26, 2024

And at a company like Sideways 6 — whose product is an idea management software to help organizations engage people and foster innovation — that emphasis on collaboration gets even louder. How CS impacts your ARR, product value, and marketing. And much more! Jump to highlights. Listen to the episode to hear more details.

Customer Success 157

Customer Success VP of Engineering Payments Payment Methods 157

FastSpring

APRIL 13, 2023

Dopple’s earliest customers are already seeing a 40% increase in conversions, and 71% of their visitors interact with 3D-enabled products. Jera Brown interviewed Dopple founder and CEO Justin on how he launched Dopple and found success by pivoting to a new market. And that’s really hard for sellers on the b2b side to communicate.

Payment Methods 142

Payment Methods Marketing Payments SaaS Payments 142

User Pilot

APRIL 24, 2024

SaaS renewals can be a breath-holding moment. TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service.

SaaS Payments 104

SaaS Payments Retention Payment Services Payment Solutions 104

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Manual processes first. Dare I say SaaS.

Scale 155

Scale Payment Services Payment Methods Scaling 155

Sales Hacker

MARCH 30, 2021

They’ve built a new process of guided selling, which Neil discusses during the show. How Revenue Grid enables smarter selling. And finally, we just turned SalesHacker.com into a community. Now, without further ado, let’s listen to this interview with Neil Ringers. powered by Sounder. What You’ll Learn.

Scale 102

Scale Payments Technical Advisors Sales Recruiting 102

Chargify

OCTOBER 4, 2017

There’s a self-service page, which allows clients to update information on their own. In this post we dive into understanding the billing iceberg effect and what to consider when determining if you should build or buy your recurring billing solution. It allows us to upgrade, downgrade, or cancel a client’s subscription easily.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. But we provide a combination of APIs and software.

Scale 117

Scale Payment Services Payment Methods Sales Hiring 117

CustomerSuccessBox

JULY 11, 2022

How you handle, communicate with, and learn from account churn—user offboarding—is as crucial especially when the churned customer is a major account. This trip begins for the majority of SaaS products when a user clicks a “cancel subscription” button of some sort. What is offboarding? Step 2: Learn from the Churn.

Churn 52

Churn Payment Services Payment Methods SaaS Payments 52

Chart Mogul

SEPTEMBER 19, 2019

SaaS founders and operators need help structuring and understanding the importance of sales basics. It’s a collection of your processes and practices that help you achieve your sales targets and continually improve your sales organization. And now, some on the how and the who : How is sales involved in that process?

Sales Hiring 93

Sales Hiring Scale Sales Recruiting Startup 93

SmartKarrot

AUGUST 11, 2021

The same is true for companies who are dealing in SaaS products. The lifeblood of the SaaS business is its customers. However, at times, a SaaS customer is not happy with your product or service and may decide to unsubscribe, which is really disappointing. And nearly 60% switch companies based on poor customer service.

SaaS Payments 19

SaaS Payments Churn Underperforming Technical Team Payment Methods 19

Chart Mogul

SEPTEMBER 19, 2019

SaaS founders and operators need help structuring and understanding the importance of sales basics. It’s a collection of your processes and practices that help you achieve your sales targets and continually improve your sales organization. And now, some on the how and the who : How is sales involved in that process?

Sales Hiring 52

Sales Hiring Scale Sales Recruiting Startup 52

User Pilot

FEBRUARY 22, 2024

Customer communication skills are a cornerstone of any business. TL;DR Customer communication encompasses all interactions between a business and its customers, while customer communication strategy is what you’ll use to improve these interactions amongst new and existing customers. Nurturing relationships.

Communication 105

Communication Outsourcing Services Strategy Payment Solutions 105

Sales Hacker

SEPTEMBER 16, 2019

Instead of selling face-to-face, inside sales utilizes all the communication tools that modern salespeople have at their disposal: Phone. Inside sales may be used by any sales team, but it’s one of the top sales models in B2B, especially for SaaS and tech. However, their actual sales processes are almost identical. Sales Cycle.

Sales Hiring 81

Sales Hiring Scale Sales Recruiting Payment Methods 81

FastSpring

JUNE 22, 2022

We don’t have to look far to find examples of B2B SaaS companies that have found traction using a self-service or product-led motion. I was recently interviewed by my friend Steve Lurie, who’s the Chief Engagement Officer of B2B Rocks. And that decision shapes their product and sales processes for the life of their company.

B2C 146

B2C Payments SaaS Payments B2B 146

SmartKarrot

MARCH 8, 2022

Her blog posts continue to serve as a valuable resource for people who seek to understand and master customer success processes. A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Amarachi Ogueji. Anita Toth. Annette Franz. Christina Crawford Kosmowski.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

User Pilot

MAY 8, 2024

You can identify needs through surveys , interviews, social listening, competitor analysis, user behavior analysis , and customer journey mapping. Deliver exceptional customer support using AI and self-service resources. Foster a sense of community among users for support and belonging.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

OpenView Labs

NOVEMBER 18, 2019

The idea for Pendo arose out of a need I had experienced first-hand while working as the VP of Product at an enterprise SaaS business. With software “ eating the world ,” as Marc Andreessen wrote in the WSJ back in 2011, every company was going to be facing these technology-related problems. We had an idea. We had a market.

Payment Solutions 41

Payment Solutions Sales Hiring Payment Methods Payments 41

SaaStr

MAY 9, 2019

If we really look at a lot of YC companies now a days, we have a ton of B to B companies, and the most common mistake they make is they don’t really understand if they can afford the process they need to do to acquire customers. If your payment system works, you’re not going to rip it out.

Sales Hiring 168

Sales Hiring Scale Payment Solutions Banking 168

FastSpring

MARCH 15, 2021

If you have a product or service that can be offered as a subscription, right now is the perfect time to make the transition. The post-checkout fulfillment process happens automatically. With active subscribers, recurring payments are sent automatically, giving you predictable cash flow and a steady income stream.

Payment Features 142

Payment Features Payment Services Subscription Payment Solutions 142

FastSpring

FEBRUARY 23, 2023

That’s the philosophy behind SEM International , the firm he founded that specializes in multilingual internationally-based digital marketing services. Needless to say, Michael knows a thing or two about helping software and big tech manage their global marketing presence. Stream the Episode Highlights From The Interview 1.

Payment Solutions 143

Payment Solutions SaaS Payments Strategy Software 143

FastSpring

JANUARY 8, 2019

They also offer Fulfillment by Amazon, where they handle the fulfillment process for your business at extra cost. A set of subroutine definitions, protocols, and tools for building application software. An API may be used for a web-based system, operating system, computer hardware, or software library. Back office.

Payment Methods 65

Payment Methods Merchant Services Payment Services Outsourcing Services 65

SaaStr

NOVEMBER 21, 2020

In Today’s Episode We Discuss: * How Rob made his way into the world of SaaS as a product manager and how that led to his founding Salsify over 8 years ago. * How does Rob think about the bundled vs unbundled thesis within SaaS? When is it right for SaaS companies to turn down potential customers? Harry Stebbings. Rob Gonzalez.

SaaS Payments 249

SaaS Payments Scale Payment Services Payment Solutions 249

SaaStr

DECEMBER 17, 2019

Happy post lunch interview. This is Zach from Plaid and I guess … well, it’s interesting because you’re not a SaaS company, we’re at Saastr … but we’ll talk about what it’s like to not be a SaaS company at SaaStr. Zach : SaaS-ish. Ari : SaaS-ish. Ari : All Right.

Payments 142

Payments SaaS Payments Banking Underperforming Technical Team 142

Sales Hacker

MARCH 2, 2020

The New Solution Selling. Strategy and Process. Sales Enablement. The Sales Enablement Playbook. Enablement Mastery. Blueprints for a SaaS Sales Organization. The New Solution Selling. This is the update to Mike Bosworth’s early 90’s classic, Solution Selling. Sales Models and Fundamentals.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

SaaStr

DECEMBER 13, 2019

Below, we’ve shared the transcript of Harry’s interview with Yousuf. So tell me how did you make your way from the wonderful coast of the UK into the world of SaaS and come to now be one of the leading CIOs in the really rising mega wave of enterprise SaaS? Harry Stebbings. Yousuf Khan. Definitely working on it.

Technical Advisors 152

Technical Advisors Scale Technical Review Payment Solutions 152

User Pilot

JULY 24, 2023

What is SaaS marketing? We’re all familiar with the basics of SaaS product marketing such as attracting users to a SaaS product with a subscription business model. That said, there are key differences between a SaaS marketing strategy and standard digital marketing. Offering self-service support.

SaaS Payments 94

SaaS Payments Marketing Payment Solutions SaaS 94

GetUplift

DECEMBER 12, 2021

This guide provides a detailed breakdown of my emotional marketing process. It’s a process that my team and I at GetUplift have used to 10x our clients’ conversion rates. The process for using your research to create social media ads, landing pages, and email sequences that actually convert. So, let’s dive in. Introduction.

Payment Methods 122

Payment Methods Marketing Payment Solutions Underperforming Technical Team 122

SmartKarrot

MAY 29, 2020

The account manager also handles customer communications and write custom reports. He or she communicates customer plans to other members of the team. Some are even involved in upselling products and services. This way, you will let the interviewer know that you are a skillful individual and respect yourself.

Management 10

Management Healthcare SaaS Payments Technical Review 10

SaaStr

NOVEMBER 22, 2019

Why does Travis believe that SaaS has upended the economic model but not the engagement model? 285: Hear about Adyen’s journey from a Dutch payments startup to a global public company with more than 15 offices around the world working with large global companies like Facebook, Spotify, Uber, and Microsoft. What questions must you ask?

Underperforming Technical Team 160

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 160

User Pilot

AUGUST 15, 2023

It is the process that guides you to a successful product release. A product launch plan provides structure to your launch, enabling you to prioritize resources, prepare for every possibility, and reach potential customers. Go-to-market and pricing strategies that detail your marketing plan and preferred sales process.

ChatGPT 98

ChatGPT SaaS Payments Marketing Social Media 98

Intercom, Inc.

OCTOBER 29, 2020

We’ve decided to do something a little bit different this week, and today’s episode won’t be an interview where I interview Des or vice versa, it’s just going to be a conversation between the two of us. Karen: I’d like to welcome you all to this very special episode of Inside Intercom.

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

Intercom, Inc.

AUGUST 29, 2019

But that’s easier said than done, which is why we’ve published our new book Intercom on Sales : a deep dive into the many lessons we’ve learned about how selling works at scale, covering everything from hiring tactics to the needs of modern buyers to fundamental processes for forecasting and managing deals. Sales is a brutal profession.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

Intercom, Inc.

NOVEMBER 23, 2022

The process of an acquisition is, more often than not, a black box. Behind closed doors, negotiations are dragged on for months while founders and executives figure out ways to eliminate friction and create a synergy that can drive the most value of their shared cultures, processes, and systems. And so, yeah, very surreal.

Acquisition 118

Acquisition Payments Payment Methods Scale 118

OpenView Labs

JUNE 16, 2020

The best companies are tweaking sales systems, adjusting their go-to-market strategy and rediscovering customers’ needs as they evolve. Related: The Recession Planning Framework for SaaS Startups. Ask yourself: Do your communications demonstrate empathy and care for your customers? Everyone needs to find their own way.

Sales Hiring 54

Sales Hiring Sales Recruiting SaaS Payments Underperforming Technical Team 54

Sales Hacker

SEPTEMBER 10, 2020

We analyzed the data from over 502 B2B sales teams and hosted interviews with dozens of market leaders. While your in-office team members might have spent a lot of time in meeting and board rooms, your remote staff are communicating through instant chat, video, and audio conferencing. more of their time browsing SaaS sites.

B2B 64

B2B Sales Payment Methods SaaS Payments 64