Buffer Resources

MAY 17, 2023

Picture this: two popular influencers from different niches join forces to create engaging and exciting content, reaching millions of followers across platforms. In other words, it’s a partnership with another person or company to present a united front and communicate shared values or generate profit. The result?

Social Media 114

Social Media Payments Software Review Technical Review 114

FastSpring

JANUARY 26, 2024

And at a company like Sideways 6 — whose product is an idea management software to help organizations engage people and foster innovation — that emphasis on collaboration gets even louder. I support the digital product community through my role at FastSpring. How CS impacts your ARR, product value, and marketing. And much more!

Customer Success 157

Customer Success VP of Engineering Payments Payment Methods 157

Unbounce

SEPTEMBER 16, 2021

Thousands of businesses are willing to spend unbelievable amounts of money to rank at the top of search engine results pages (SERP) and in the most relevant places for their users around the web. In 2019, small businesses spent between $9,000 and $10,000 per month on PPC , with Google making an average of $116.5 Retargeting.

Payment Methods 145

Payment Methods Payment Solutions Payments AI Search 145

OpenView Labs

NOVEMBER 30, 2021

The ‘haves’, defined by growing quickly out of the gate and then maintaining 50% or faster revenue growth at significant scale, have seen their valuations skyrocket over the years. The first call with a candidate is no longer an interview; it instead needs to be 100% focused on setting the hook. Then it’s critical to sell, sell, sell.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

Sales Hacker

MARCH 30, 2021

This week on the Sales Hacker podcast, we speak with Neil Ringers , EVP of Revenue Grid. Neil’s experience includes a long history of sales leadership, primarily in the Salesforce ecosystem, and is now running revenue for Revenue Grid. They’ve built a new process of guided selling, which Neil discusses during the show.

Scale 102

Scale Payments Technical Advisors Sales Recruiting 102

FastSpring

APRIL 13, 2023

From leading sales at Zillow to brand strategy at Tumblr to revenue at FiscalNote (a global policy platform), Justin Scott started noticing a trend. And we need platforms to be able to do that. In September 2022, Dopple publicly launched its new platform. They Launched With a Platform, Not a Product Another big advantage?

Payment Methods 142

Payment Methods Marketing Payments SaaS Payments 142

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. But we provide a combination of APIs and software.

Scale 152

Scale Payment Services Payment Methods Scaling 152

Neil Patel

MARCH 25, 2021

When it comes to marketing, sales, and CRM software, HubSpot has become one of the top players. For the sake of this post, let’s focus on its marketing software solutions. There is no stone left unturned, when you rely on HubSpot’s all-in-one marketing software.That’s why it’s a top choice for those who are starting a business.

Payment Methods 144

Payment Methods Social Media Marketing Business 144

User Pilot

FEBRUARY 21, 2023

Add in-app video tutorials to make the onboarding process smooth. Use gamification to encourage existing customers to engage with your app. Offer self-service support with an in-app knowledge base. Avoid feature blindness with in-app announcements. Collect feedback with in-app surveys and take action.

SaaS Payments 97

SaaS Payments Strategy Payment Solutions SaaS 97

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. But we provide a combination of APIs and software.

Scale 116

Scale Payment Services Payment Methods Sales Hiring 116

Chargify

OCTOBER 4, 2017

It provides metrics month-over-month on critical data such as the number of customers, revenue, and lifetime client value.”. In this post we dive into understanding the billing iceberg effect and what to consider when determining if you should build or buy your recurring billing solution. You’ll save time and money in the long run.”

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

Intercom, Inc.

MAY 3, 2018

It’s like rewriting your notes in school: the information sticks, and you can communicate it effectively to others. Iterate on process the same way you iterate on product. If a process doesn’t stick, don’t hesitate to move from it. The challenge has been keeping everybody in sync and communicating.

Payment Methods 195

Payment Methods Merchant Services Scale Payment Features 195

User Pilot

FEBRUARY 21, 2023

Add in-app video tutorials to make the onboarding process smooth. Use gamification to encourage existing customers to engage with your app. Offer self-service support with an in-app knowledge base. Avoid feature blindness with in-app announcements. Collect feedback with in-app surveys and take action.

SaaS Payments 91

SaaS Payments Strategy Payment Solutions SaaS 91

ProfitWell

FEBRUARY 19, 2020

She also mentions that technology enabled ReCharge, and the entire company has had a remote-first mindset embedded into its culture. Interview process: If your company is remote, then that means your interview process will also be remote (most of the time). ReCharge has a streamlined approach to Zoom interviews.

Scale 54

Scale Scaling Sales Hiring Payment Services 54

Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

CustomerSuccessBox

JULY 11, 2022

How you handle, communicate with, and learn from account churn—user offboarding—is as crucial especially when the churned customer is a major account. They could, however, have left due to a business-related issue just as probable. Surveys may also be integrated directly into the cancellation page. What is offboarding?

Churn 52

Churn Payment Services Payment Methods SaaS Payments 52

ProfitWell

FEBRUARY 19, 2020

She also mentions that technology enabled ReCharge, and the entire company has had a remote-first mindset embedded into its culture. Interview process: If your company is remote, then that means your interview process will also be remote (most of the time). ReCharge has a streamlined approach to Zoom interviews.

Scale 41

Scale Scaling Sales Hiring Payment Services 41

Sales Hacker

JUNE 7, 2021

We hear a lot about equipping salespeople with customer insights to help them move from simple questioning to exploring challenges and discussing solutions with customers. Customer business challenges/opportunities: Issues that customers face or opportunities to improve the way they do things that can motivate prospects to engage.

Sales Recruiting 108

Sales Recruiting Payment Services Payment Methods Sales 108

Sales Hacker

JANUARY 13, 2021

Enterprise OEM software licensing is a multibillion-dollar segment of the software industry. It includes factual information, personal experience, and interviews from successful professionals on both the buy-side and the sell-side of enterprise OEM software licensing to ensure a broad mix of experience and ideas.

Payment Solutions 74

Payment Solutions Payments Software Review Enterprise 74

User Pilot

FEBRUARY 22, 2024

Customer communication skills are a cornerstone of any business. TL;DR Customer communication encompasses all interactions between a business and its customers, while customer communication strategy is what you’ll use to improve these interactions amongst new and existing customers. Nurturing relationships.

Communication 105

Communication Outsourcing Services Strategy Payment Solutions 105

User Pilot

APRIL 24, 2024

TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. Tracking SaaS renewal rates enables predictable revenue, aiding financial planning and resource management for future growth. In this article, we’ll share everything you need to know for increasing customer renewals.

SaaS Payments 104

SaaS Payments Retention Payment Services Payment Solutions 104

FastSpring

JUNE 22, 2022

I was recently interviewed by my friend Steve Lurie, who’s the Chief Engagement Officer of B2B Rocks. We talked about one of the biggest trends playing out in the software industry: the convergence of B2B and B2C. Are you making it easy for all your customers to pay you (such as localized currency and payment methods)?

B2C 146

B2C Payments SaaS Payments B2B 146

Chart Mogul

SEPTEMBER 19, 2019

How after that payment was processed or that service order was signed, you set your sights on cloning that customer. So, you (or likely your first sales manager) will begin to create assets like this: A taste of our process for overcoming common objections. Hiring manager video interview: this is the deep dive.

Sales Hiring 93

Sales Hiring Scale Sales Recruiting Startup 93

Sales Hacker

MAY 19, 2020

DealPoint is the first sales platform for customer-centric sales teams. Today we’ve got on the show Tom Williams , Cofounder and CEO of a company called DealPoint , the first sales platform for customer-centric sales teams. Our second sponsor is Outreach , the leading sales engagement platform. The first one is Chorus.ai.

Scale 92

Scale Payment Methods Payment Services Sales Hiring 92

OpenView Labs

NOVEMBER 18, 2019

With software “ eating the world ,” as Marc Andreessen wrote in the WSJ back in 2011, every company was going to be facing these technology-related problems. The next step was building the organization and the product that could deliver a winning solution to the world. We had an idea. We had a market.

Payment Solutions 41

Payment Solutions Sales Hiring Payment Methods Payments 41

SmartKarrot

AUGUST 11, 2021

The lifeblood of the SaaS business is its customers. SaaS, or software as a service, is a subscription-based model where customers pay subscription fees for services such as Dropbox, CRM, or perhaps Mailchimp, and this is how the companies earn monthly recurring revenues (MRM). Payment Method may not work.

SaaS Payments 19

SaaS Payments Churn Underperforming Technical Team Payment Methods 19

SaaStr

DECEMBER 17, 2019

Enter the platform company. Happy post lunch interview. Or if you’ve ever gotten a 2 cent and a 4 cent deposit into your account as you’re trying to set up direct deposit or payments transfers, that’s a pre-Plaid world. So, 90 new people coming on and figuring out how to do that integration.

Payments 142

Payments SaaS Payments Banking Underperforming Technical Team 142

Chart Mogul

SEPTEMBER 19, 2019

How after that payment was processed or that service order was signed, you set your sights on cloning that customer. So, you (or likely your first sales manager) will begin to create assets like this: A taste of our process for overcoming common objections. Hiring manager video interview: this is the deep dive.

Sales Hiring 52

Sales Hiring Scale Sales Recruiting Startup 52

SaaStr

MAY 9, 2019

If your payment system works, you’re not going to rip it out. We were always extremely transparent about our cash in hand, our months of runway, our traffic, our revenue. ” Two months later, we were profitable and we ended the year with eight million in revenue and one million in profit.

Sales Hiring 167

Sales Hiring Scale Payment Solutions Banking 167

User Pilot

MAY 8, 2024

It gives the product a competitive advantage, improves brand reputation, and propels revenue growth. Common needs are related to functionality, reliability, usability , integration , support, customization, and cost-effectiveness. Foster a sense of community among users for support and belonging. How to identify customer needs?

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

Sales Hacker

SEPTEMBER 16, 2019

Instead of selling face-to-face, inside sales utilizes all the communication tools that modern salespeople have at their disposal: Phone. CRM platforms. Products that will involve an ongoing commitment, payment, or could affect the future in a large way. And much more. These are going to be: Large and expensive products.

Sales Hiring 81

Sales Hiring Scale Sales Recruiting Payment Methods 81

Intercom, Inc.

JULY 14, 2022

Communicating bad news early, clearly, and with empathy is the best way to build a long-term partnership with customers. My main focus at the time was not industry – I didn’t know anything about payments. How are you feeding back customer insights to the product team? Share the customer’s must-haves with the product team.

Scale 118

Scale Sales Hiring Payment Solutions Payment Services 118

FastSpring

MARCH 15, 2021

While implementing a subscription model means ongoing revenue, it also brings up many challenges for managing those subscriptions. Why Shift to a Subscription Revenue Model. Not only will recurring revenue provide stability during uncertain economic times, but it can help increase profits … fast. Popular SAAS Revenue Models.

Payment Features 142

Payment Features Payment Services Subscription Payment Solutions 142

FastSpring

JANUARY 8, 2019

A type of performance-based marketing in which a business rewards partners (also known as affiliates) for each visitor or customer brought by the affiliate’s marketing efforts. The largest 3rd party ecommerce platform. They also offer Fulfillment by Amazon, where they handle the fulfillment process for your business at extra cost.

Payment Methods 65

Payment Methods Merchant Services Payment Services Outsourcing Services 65

SmartKarrot

SEPTEMBER 26, 2023

The document also helps new staff members understand your firm’s policies, culture, procedures, and expectations, thereby allowing them to effectively and quickly integrate into your organization. Efficiency and transparency: the playbook outlines standardized processes that help streamline the operations of the human resource department.

Payment Services 10

Payment Services Payment Solutions Payments Systems Review 10

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. In the revenue-centric SaaS world, Amarachi strives to provide customers with the highest value at every step of their customer journey. In turn, Diana helps her clients’ businesses grow.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

Intercom, Inc.

NOVEMBER 23, 2022

Behind closed doors, negotiations are dragged on for months while founders and executives figure out ways to eliminate friction and create a synergy that can drive the most value of their shared cultures, processes, and systems. It’s precisely the success of that integration that often dictates the success of the overall acquisition.

Acquisition 118

Acquisition Payments Payment Methods Scale 118