SaaStr

AUGUST 9, 2024

This was around 2017, and CS became simpler and focused on post-sales, retention, and reduced churn. At the same time, they saw how scaling tech support was critical for the product, and the customers were asking for it. So they pulled the small team they had out and created its own technical support department with an outside leader.

Scale 291

Scale Sales Hiring Scaling Startup 291

Stax

MAY 23, 2025

With payments built into your platform, you reduce dependencies on third-party systems, minimize support overhead, and gain better visibility into transactional data. It can also make it easier to manage compliance, automate reporting, and scale operations.

Payments 88

Payments Payment Services Merchant Services SaaS Payments 88

ChurnZero

MARCH 31, 2022

tech ops, AWS, technical support). A: I’d ignore early-outs in available to renew (ATR) churn calculations. The other answer: if they’re not a customer, they don’t count in churn; so maybe you don’t count them as customers until the end of the out period. * Q: Should you track partial churn (i.e.,

Customer Success 98

Customer Success Metrics Technical Review Scale 98

Baremetrics

MARCH 23, 2021

All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. Also, each software platform meets PCI Compliance Level 1, the top data security level. Mostly you will use Stripe technical support for payment or integration with a third-party partner.

Payment Services 69

Payment Services Payment Methods Payment Features Payments 69

User Pilot

MARCH 7, 2024

Free tools offer basic functionalities but are limited in different aspects like customizations, technical support , and integrations with other apps. Paid tools come at a significant cost but offer more advanced features, dedicated support, and more app integrations. Sign up for a free Userpilot demo today! User segmentation.

Social Media 105

Social Media AI Search Mobile AI 105

ChurnZero

JANUARY 26, 2021

From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . Enable field managers to control hiring processes while maintaining compliance. Customer success continues to evolve as a practice within companies that enjoy recurring revenue models.

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

How To Buy Saas

FEBRUARY 25, 2025

If your business requires intricate cross-object automations and you have technical support, Salesforce will not disappoint; if you prefer quick wins and easy workflow setup, HubSpot is a winner. It offers a gentle learning curve and quick setup, which can be a huge advantage for growing businesses without a lot of technical support.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52