Casey Accidental

DECEMBER 11, 2023

In a previous post , I talked about how product work post-product/market fit shifts from zero to one innovation to features, growth, and scaling work. I highlight six different types of product expansion, in increasing levels of difficulty based on these vectors. You can read parts 1 and 2 here and here.

Payments 113

Payments Scale Payment Solutions Technical Review 113

Andreessen Horowitz

NOVEMBER 28, 2023

So, I co-founded another payments company called PropertyBridge, which allowed you to pay rent electronically. And I wanted to do another payments company, but I didn’t know what I wanted to do. You’re a payment nerd. Seema: You’ve got about three phases in the business model. And we were tiny.

Merchant Services 76

Merchant Services Payment Methods Payments Payment Solutions 76

Casey Accidental

JUNE 9, 2020

across business models, customer types, etc. Because it is the single most important factor in product success. Retention is not only the primary measure of product value and product/market fit for most businesses; it is also the biggest driver of monetization and acquisition as well.

Retention 145

Retention Benchmarks Payments Payment Methods 145

OPEXEngine

FEBRUARY 22, 2022

We typically classify SaaS companies in terms of three customer segments, enabling us to better evaluate their needs: Small/Mid-Market (SMM). Business to Consumer (B2C). In this article, one in a series of three covering each of these SaaS customer categories, we will focus exclusively on Small/Mid-Market SaaS companies.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

ProfitWell

JUNE 15, 2020

Salesforce released its “State of Marketing Report,” offering trends from 900 marketers. This report is a quick but mighty read, jam-packed with data and trends to help you optimize your DTC marketing strategies. Here are the main takeaways: Customers expect highly-personalized experiences and contextualized customer journeys.

Payment Methods 76

Payment Methods Merchant Services Payments Customer Lifetime Value 76

Incredo

NOVEMBER 1, 2019

maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . From sales & marketing alignment to SaaS salespeople compensation. And from SaaS sales models to SaaS pricing. SaaS sales & marketing alignment . Focus: Product and Customer Journey.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

Aaron Beashel

MARCH 9, 2018

Sure adding sales & marketing help fuel the growth, but these business were growing pretty rapidly before they injected the sales & marketing rocket fuel. We had great sales & marketing teams and growth definitely did happen, but it just seemed a lot more difficult. What is a Go To Market model?

Scale 192

Scale SaaS Payments B2B Strategy 192

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged.

Sales Hiring 93

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 93

User Pilot

OCTOBER 30, 2023

Basically, every user interaction is an event, and this can be everything that the user does in the app or on the website, for example, clicking on a button, completing a form, viewing a page, closing a pop-up window, etc. Heap for event tracking Event tracking is one of the most common use cases of product analytics tools.

Payments 52

Payments Payment Solutions Payment Methods Payment Services 52

User Pilot

OCTOBER 30, 2023

Which specific aspects of your website or app frustrate them? What activities or patterns do customers exhibit just before they leave your website or app? Which specific aspects of your website or app frustrate them? What activities or patterns do customers exhibit just before they leave your website or app?

Payment Solutions 52

Payment Solutions Payments Payment Methods Payment Services 52

FastSpring

APRIL 30, 2024

FastSpring provides an all-in-one payment platform for SaaS, software, video game, and other digital goods businesses, including software management, VAT and sales tax management, global payments, and consumer support. Podcast Full Interview: Audio Listen online or find it on more podcast services. Jump to video.

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Subscription Payment Features Payments Payment Solutions 151

User Pilot

OCTOBER 30, 2023

With the Usage over time chart, you can monitor how different user segments interact with your product and even compare the behavior of different segments. Heap pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams.

Engagement 52

Engagement Payments SaaS Payments Payment Services 52

User Pilot

OCTOBER 30, 2023

Heap pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. Web and mobile support – Heap works on all kinds of products, be it websites, web applications, or mobile apps. Let’s take a closer look at its benefits.

Payments 52

Payments SaaS Payments Payment Solutions Payment Services 52

Casey Accidental

JULY 6, 2020

across business models, customer types, etc. Because it is the single most important factor in product success. Retention is not only the primary measure of product value and product/market fit for most businesses; it is also the biggest driver of monetization and acquisition as well.

Retention 52

Retention Benchmarks Payments Payment Methods 52

User Pilot

OCTOBER 30, 2023

Other product analytics features that come in handy include Journey Maps, Funnel analysis, Retention analysis, and Heatmaps. Heap pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. Let’s take a closer look at its benefits.

SaaS Payments 52

SaaS Payments Payments Payment Services Payment Solutions 52

User Pilot

OCTOBER 30, 2023

Heap pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. Web and mobile support – Heap works on all kinds of products, be it websites, web applications, or mobile apps. Let’s take a closer look at its benefits.

Payments 52

Payments Payment Solutions Payment Services Payment Methods 52

FastSpring

MARCH 27, 2023

He also shares insights about how Cognota is maintaining ownership over the category they created while encouraging dialogue and collaboration in the market. Ryan Austin 01:34 Sure, no, starting businesses are really tough as everybody knows. Cognota didn’t necessarily start as a software business.

Payment Solutions 111

Payment Solutions Payment Services SaaS Payments VP of Engineering 111

SaaStr

SEPTEMBER 3, 2019

Lambda School trains people online to be software engineers. At LendUp, it was because we were in the subprime lending space and we were trying to not screw people over, unlike the rest of the market. I realized that I was missing something fundamental in that first company that was deep product/market fit.

Acquisition 134

Acquisition Software Review Payment Methods Marketplace as a Service 134

Mucker Capital

OCTOBER 27, 2023

The best businesses can do is adapt, evolve, and inch closer to their pricing North Star, acknowledging the quest for improvement in this dynamic landscape is perpetual. Achieving product-market-price fit is paramount. Pricing evolution aligns with value delivery and customer expansion, shaping a dynamic SaaS market.

Payments 59

Payments Pricing SaaS Payments Startup 59

Baremetrics

JANUARY 24, 2021

Transitioning to SaaS On January 1st 2020, we transitioned the company out of a strategic partnership (we were operating the platform under a non SaaS business model!). We were looking to relaunch the user-driven, SaaS side of our businesses. But we have the leads, the market is big, and we have lots of loyal customers.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

Outseta

JANUARY 20, 2020

I’m pretty jaded when it comes to the financial numbers that get thrown around in start-up land—I don’t care what TechCrunch says, I don’t care what your market cap is—I think it’s clear that the world of technology start-ups is pretty screwed up when it comes to financial valuations. How the hell does that happen?

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

SaaStr

NOVEMBER 2, 2019

How does Krish think about purely serving the SMB market? Does one have to expand the product line to retain customers? Does it have to be in person? How should this data feedback into your product roadmap and pipeline? * ” How do you think about this type of business and how would you respond to that VC?

Scale 124

Scale SaaS Payments Sales Recruiting Payment Services 124

ProfitWell

DECEMBER 9, 2019

From the rise of SaaS to the sudden glut of subscription boxes, the subscription business model has never been more popular. So much so that Gartner research predicts that in 2020, all new entrants to the software market and 80% of existing companies will offer some sort of subscription package. Determine product-market fit.

SaaS Payments 61

SaaS Payments Payment Services Subscription Payment Features 61

OpenView Labs

SEPTEMBER 18, 2019

At Stripe , we build infrastructure that allows internet businesses big and small to accept payments from anywhere. The businesses we serve are either global, or on a path to it, so Stripe has to be global too. I’ve had the benefit of a front-row seat to Stripe’s growth and expansion into new markets.

Payment Methods 40

Payment Methods Sales Hiring Payment Services Payments 40

Sixteen Ventures

DECEMBER 31, 2019

Metering / Billing / Payment Process. What about Customer Success in Two-sided Markets? How do I target my customers when they’re not online? Customer Success At Your Expense Hurts Everyone. The Role of Customer Success in… Customer Development. Customer Acquisition. Sales Process Engagement. Customer and User Onboarding.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

Intercom, Inc.

APRIL 4, 2019

The second stage is treating growth as top of funnel marketing and layering on sales to open up profitable yet harder to reach segments. Stripe hit the market with such force that they could rely on a high-velocity, bottom-up distribution engine to give them the kind of traction other startups could only dream of. Was it enjoyable?

Scale 162

Scale Sales Hiring Underperforming Technical Team Payment Services 162

SaaStr

MARCH 19, 2019

Niall Wall, Box SVP of Business and Corporate Development alongside Vicki Lin, Stripe’s Head of Ecosystem and Cecilia Stallsmith, Slack’s Director of Platform Marketing discuss scaling your revenue via indirect channels and platform ecosystems. Niall Wall – SVP of BD, Channels & Emerging Businesses @ Box.

Payments 117

Payments Scale Scaling Revenue 117

OpenView Labs

JULY 2, 2020

The 2020 SaaS Product Benchmarks Report. ” The data also shows that before COVID-19 impacted the market, the product led growth index and SaaS index were trading at similar rates. About half of respondents, evenly distributed across size or industry, were offering temporary relief on payment terms.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

OpenView Labs

SEPTEMBER 5, 2019

In our mission to increase the GDP of the internet, we work with both small startups and public companies, helping them remove the complexity of processing the payments that are the heartbeat of every business. Complex Use Cases: Typically, the more complex a use case or business model is, the more differentiated our product is.

Underperforming Technical Team 40

Underperforming Technical Team Scale Sales Hiring SaaS Payments 40

ProfitWell

OCTOBER 16, 2019

Worse, comparing average churn rates across different markets and industries will leave you mired in confusing statistics and contradicting studies. Why is it so hard to define an average churn rate—and what does that mean for your subscription business? The fact that there’s no standard reporting method for churn doesn’t help.

Churn 55

Churn SaaS Payments Payments Payment Methods 55

SaaStr

MAY 9, 2019

Most people know the YC Accelerator, but YC actually has a number of programs now, including Amook, the Accelerator, a Series A program to help companies raise Series A, and a growth program to help companies expand post product market fit. Number three is not understanding their business model. This is extremely common.

Sales Hiring 164

Sales Hiring Scale Payment Solutions Banking 164

ChurnZero

APRIL 27, 2021

A: Grotech is an early-stage investor so many of our companies have only modest revenue at the time we invest, and they are typically still working to tease apart their go-to-market motion. Meaningful inbound leads, even at this early stage, are often a sign that the market is hungry for the product offering.

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

Sales Enablement, SaaS and Growth

JULY 24, 2018

During this period I’ve learnt more than I ever thought possible about the SaaS business and my personal growth has accelerated with each passing year. Importantly, these experiences have shown me what is required for a SaaS business to launch, grow and ultimately, succeed in new markets. Why does growth stage matter?

SaaS Payments 131

SaaS Payments Sales Hiring Payment Services Business 131

Tom Tunguz

OCTOBER 24, 2021

But when I was at Google, we instituted this Great Manager Awards and I would often be the person who moderated the panel of the great managers so that they could share their best practices with other folks in the organization. Who is this person? This is when Google was pretty big, say after like 15 or 20,000 people. ” Right?

CTO Coach 127

CTO Coach Sales Hiring Sales Recruiting CTO Hire 127

SaaStr

APRIL 30, 2022

So growth of the kind of subscription, eCommerce industry has been over 100% year on year for the past five years, according to McKinsey. It wasn’t the case 20 or even 10 years ago, where the business models of the internet were more focused on eCommerce, marketplaces, or even advertising. I mean, this is quite new.

SaaS Payments 239

SaaS Payments Metrics Payment Methods Scale 239

SmartKarrot

AUGUST 10, 2021

What makes for a successful business in a customer-focused economy? A world where eCommerce is ruling and online shopping/transactions are the norms? Where market competition is fierce, the buyer has a lot of choices and significantly less patience? Which product/service do they check out?

Payment Methods 10

Payment Methods SaaS Payments Payments SaaS 10

SaaStr

NOVEMBER 21, 2020

How should sales and marketing work together on pricing? I was working on a startup that was an early mobile payment platform. It was basically using Bluetooth and an app on PalmPilots to do wireless payments in restaurants. My account runs my website. What can you do to make the land as frictionless as possible?

SaaS Payments 258

SaaS Payments Scale Payment Services Payment Solutions 258