Buffer Resources

NOVEMBER 7, 2023

But, she’s also made the intentional decision to scale back over the past couple of years, stopping her work with subcontractors, cutting down client projects to what she could manage on her own, and reducing her revenue by over $100,000. Plus, the peace of mind I get from knowing it’s all taken care of correctly is priceless.

Scale 122

Scale Scaling Payment Solutions Payment Services 122

FastSpring

JANUARY 10, 2023

In broad strokes, recurring billing consists of four steps: Setting up trials, recurring billing intervals, and pricing models. Checkout (including payment processing and gathering sales tax, GST, and VAT). Handling failed payments and customer notifications. Chargebee: Supports Complex Subscription Management.

Payment Solutions 134

Payment Solutions Payment Features Payment Methods Payment Services 134

Intercom, Inc.

APRIL 22, 2019

His new venture focuses on creating a central knowledge network for scaling businesses so that employees aren’t wasting hours by chasing down important resources and company history scattered across a host of apps like Google Docs, SharePoint sites, Evernote and more. Collaboration pains increase as you scale. Short on time?

Scale 156

Scale Scaling AI Search Underperforming Technical Team 156

SaaStr

JULY 9, 2019

Join Anish Shivdasani, CEO of Giraffe, as he provides unique African experiences learned from scaling to 1M users. Now, unfortunately there are a lot of constraints in Africa, major constraints when you’re talking about setting up and scaling a startup. Well, you have to build a direct sales force. FULL TRANSCRIPT BELOW.

Scale 172

Scale Sales Recruiting Scaling SaaS Payments 172

Valuize Consulting

SEPTEMBER 7, 2021

Companies that exceed lead and revenue goals are 2.2X Acknowledging this, many board rooms (and virtual town halls) have been buzzing around the recurring conversation of customer segmentation for years. What’s the difference between a “Sales Segmentation” and a “Customer Success Segmentation”? Divide And Conquer.

Scale 52

Scale Scaling Outsourced Development Investment 52

Valuize Consulting

SEPTEMBER 7, 2021

Companies that exceed lead and revenue goals are 2.2X Acknowledging this, many board rooms (and virtual town halls) have been buzzing around the recurring conversation of customer segmentation for years. What’s the difference between a “Sales Segmentation” and a “Customer Success Segmentation”? Divide And Conquer.

Scale 52

Scale Scaling Outsourced Development Investment 52

Intercom, Inc.

NOVEMBER 5, 2018

While a personalized approach is key to delivering engaging and positive customer experiences, it can be challenging to maintain the personal touch at scale. Read on to learn more about these and other features that help you deliver more personal experiences at scale: 1. Instantly resolve 29% of your customers’ most common questions.

Scale 120

Scale Scaling AI Search Engagement 120

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. In this talk, Claire will share these and other lessons for scaling high-growth organizations. Manual processes first. Names stick.

Scale 148

Scale Payment Services Payment Methods Scaling 148

Blulogix

APRIL 11, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Conquering Channel Business Management In the dynamic landscape of B2B subscription models, channel business management emerges as a pivotal strategy for expanding market reach and enhancing product distribution.

B2B 80

B2B Subscription Payment Features Scale 80

SaaStr

SEPTEMBER 7, 2022

How do you build a sales organization from scratch? What about moving from founder-led sales to building a sales team and scaling your revenue growth? Build a predictable sales process. Before you hire your first sales reps, you need to have a justifiable reason to do so. Cold calling.

Sales Hiring 237

Sales Hiring Scale Revenue Sales 237

FastSpring

JANUARY 17, 2023

Most subscription billing platforms let you: Automate invoicing and payments. Customize and manage one or more subscription and trial models. Provide a self-service portal to customers so they can manage their accounts (including payment information, seats, and more). Automated invoices and customer notifications.

Payments 93

Payments Payment Features Payment Methods Payment Services 93

Totango

NOVEMBER 5, 2021

Due to the collaboration, our messaging is aligned, the look and feel is consistent and on-brand, and we ensure we are focusing on key product features. Do you use Totango for CSM reps only or as a dashboard for everybody in the Sales/CSM and Customer Care team? . Well, if you’re Aruba, you go digital. Try Totango for free today! .

Scale 111

Scale Engagement Scaling Strategy 111

Stax

FEBRUARY 28, 2024

Here’s an interesting stat: 70% of businesses consider subscription and membership models indispensable for future commercial growth and expansion. They must engineer a well-rounded solution that makes handling subscriptions a breeze (and yes, it is as hard as it sounds). However, only 10% of them currently employ these models.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

SaaStr

JANUARY 7, 2021

Whether it was our interview with Podium’s Eric Rea on how he scaled with a team outside the Bay Area before it was really considered an option, or TripAction’s Megan Eisenberg on how to prioritize trade-offs in marketing without sacrificing pipeline, we’ve covered the gambit of relevant topics throughout the year. .

Scale 271

Scale Sales Hiring Scaling B2B 271

Intercom, Inc.

NOVEMBER 30, 2021

Powered by a modern business messenger , it scales your ability to answer more questions from more customers without increasing headcount, budget, or hours logged. HubSpot’s Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

SaaStr

MAY 26, 2021

How do you leverage a corporate blog to actually generate leads? And yet … done right, they are a critical part of your marketing and sales toolkit. And yet … done right, they are a critical part of your marketing and sales toolkit. And maybe that’s just 1 or 2 great prospects. There are 100,000,000+ blogs.

Outsourcing Services 231

Outsourcing Services Scale Leadership Mobile 231

Incredo

OCTOBER 2, 2019

But all brands (who have plans to grow) are on the internet now and an online presence is a must. support prospects thr?ugh If you discover your user visiting your “Cancel the subscription” page or writing a negative comment on a social network about you, it’s time to act to prevent undesired consequences. nd established ??m??n???.

Scale 131

Scale Scaling SaaS Business 131

SaaStr

FEBRUARY 2, 2022

We’ve talked a lot over the years at SaaStr of the different stages as you scale, and the first one you really hit is Initial Traction. But leads start coming in somewhat regularly, deals close somewhat repeatedly, etc. You don’t really hire the great VPs, and so leads stall. At scale, it may.

Scale 247

Scale Sales Hiring B2C Scaling 247

Totango

NOVEMBER 5, 2021

Due to the collaboration, our messaging is aligned, the look and feel is consistent and on-brand, and we ensure we are focusing on key product features. Do you use Totango for CSM reps only or as a dashboard for everybody in the Sales/CSM and Customer Care team? . Well, if you’re Aruba, you go digital. Try Totango for free today! .

Scale 85

Scale Engagement Scaling Strategy 85

FastSpring

DECEMBER 12, 2022

International payment processors take on the responsibility of staying in good standing with various payment providers so that you don’t have to. Related: International Recurring Payments (How We Handle It for You). Factors to Consider When Choosing an International Payment Gateway.

Payment Services 144

Payment Services Merchant Services Payment Methods Payment Solutions 144

ChurnZero

JANUARY 20, 2022

As a Customer Success leader, you know you should invest more time and resources into planning and executing the long-term initiatives your team needs to scale. Using HelloCCO’s Post-Sale SCALING Framework, Rod breaks down how you can anticipate future needs, evaluate opportunities, and prioritize your strategic initiatives.

Scale 52

Scale Sales Hiring Scaling Sales 52

Payrix

JANUARY 30, 2024

The seamless integration with Payrix’s iframes created a smooth payments experience for fitDEGREE end users, whether they were using the fitDEGREE app, website widget, branded app, or the admin website. Maintaining control over the customer experience is also crucial to the fitDEGREE brand. Get started today.

Payment Services 130

Payment Services Payments Merchant Services Payment Solutions 130

SaaStr

AUGUST 25, 2022

Ada is the brand interaction platform that helps you purposefully automate conversations with each customer and employee, saving costs and growing revenue without betraying the brand you promised to be. Duda is the leading web design platform for companies that offer web design services to small businesses.

Cybersecurity 234

Cybersecurity Scale compliance Subscription 234

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Here’s what Claire talks about: How to avoid trapdoor decisions when scaling. Lessons for scaling high-growth organizations. Missed the session?

Scale 118

Scale Payment Services Payment Methods Sales Hiring 118

Stax

JUNE 4, 2024

TL;DR A payment processor is one of the most important components of your tech stack. When comparing the payment service providers, you must consider factors like compatibility, security, payment methods, cost of equipment, processing fees, and room to scale to ensure you are making the right choice.

Payment Services 88

Payment Services Merchant Services Payment Solutions Payment Methods 88

Frontegg

MARCH 17, 2022

But what about the traditional Sales-Led Growth? Let’s dive into the Product-Led vs Sales-Led comparison and learn about the main differences. These companies also scale up with a CAC payback that’s lower than the market average in general. What is Sales-Led Growth? Is it still relevant? How is this achieved?

Scale 105

Scale Technical Review Underperforming Technical Team Sales 105

Baremetrics

SEPTEMBER 2, 2021

Most SaaS businesses adopt a subscription-based model supported by a recurring payment system. Setting up a recurring payment system can be complicated and requires the right tools to measure, manage, and review payments regularly. What is Recurring Billing? How Does Recurring Billing Work?

Payment Services 89

Payment Services Merchant Services Payment Features Payments 89

Stax

MARCH 14, 2024

An invoice would be sent, and it would need to be paid within an agreed timeframe. But the nature of such services could mean that monthly invoices are always different and plan terms are regularly changed. This business would have more intricate invoicing needs than the office space provider. These are the most common: 1.

Payment Services 88

Payment Services Merchant Services Payment Methods Payments 88

Totango

NOVEMBER 5, 2021

Due to the collaboration, our messaging is aligned, the look and feel is consistent and on-brand, and we ensure we are focusing on key product features. Do you use Totango for CSM reps only or as a dashboard for everybody in the Sales/CSM and Customer Care team? . Well, if you’re Aruba, you go digital. Try Totango for free today! .

Scale 62

Scale Engagement Scaling Strategy 62

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I And I won’t give away too much of the lead here.

Scale 147

Scale Sales Payment Methods Merchant Services 147

SaaStr

AUGUST 3, 2022

Payments still materially accelerating overall growth to 16%, and predicting revenue growth from payments and merchant solutions to more than double that of subscriptions and SaaS. Payments can scale rapidly, as can more and more fulfillment services coming soon.

Payment Methods 255

Payment Methods Merchant Services SaaS Payments Payment Solutions 255

Intercom, Inc.

MARCH 10, 2022

With lockdowns preventing in-store experiences, shoppers have gravitated towards brands that can provide the best online experience possible. In fact, 75% of consumers were more likely to favor brands that exhibited clear and frequent communication during the pandemic. But what’s the best way to stay ahead of these expectations?

Payment Methods 209

Payment Methods Technical Review Payments Payment Solutions 209

SaaStr

MAY 25, 2022

He also shares some eye-opening insights on how Expensify scaled over the years. Investors will invest in your business if: You have a strong brand. Expensify scaled by breaking through the clutter. These professionals had to earn their spot by selling Expensify subscriptions. Changing the way you think about business.

Scale 278

Scale Marketplace as a Service Advertising Business Model 278

SaaStr

MAY 8, 2021

Close say a $125k contract, even after a healthy sales commission, that’s $100k+ in the bank right now! Forcing your sales team to do collections is OK in the early days, but doesn’t work perfectly either, and doesn’t scale. Monthly invoices can make things even worse, of course. Is it worth it?

SaaS Payments 288

SaaS Payments Payment Services Scale Payments 288

User Pilot

MAY 20, 2024

Customer advocates drive customer acquisition via WOM , bolster brand reputation and visibility, and can offer valuable insights to improve the product. Examples of customer advocacy programs include brand ambassador or affiliate programs. For example: “Increase sales from referrals by 15% in the next six months.”

Scale 96

Scale Strategy Social Media SaaS 96

ProfitWell

NOVEMBER 8, 2019

Scheduled payments have become a core form of revenue collection. Of course, recurring payments vary depending on the business. As the subscription universe continues to expand, you can expect to see even more subscription payment plans. What are subscription payments? Predictable income.

Merchant Services 68

Merchant Services SaaS Payments Payment Features Payment Services 68

FastSpring

NOVEMBER 9, 2023

Since 2016, SaaS North has been recognized as THE Canadian hub for rapidly-scaling SaaS founders and their teams. How to Connect With FastSpring at Web SaaS North Stop by our booth B70 to learn more about subscription management, international taxes, and how using a merchant of record can enable you to collect payments faster on your website.

Merchant Services 151

Merchant Services SaaS Payments Payment Methods Payment Services 151