FastSpring

JANUARY 10, 2023

In broad strokes, recurring billing consists of four steps: Setting up trials, recurring billing intervals, and pricing models. Checkout (including payment processing and gathering sales tax, GST, and VAT). Handling failed payments and customer notifications. Chargebee: Supports Complex Subscription Management.

Payment Solutions 130

Payment Solutions Payment Features Payment Methods Payment Services 130

SaaStr

JANUARY 5, 2022

What you want in SaaS are big accounts that grow over time and remain loyal to your product and your brand—companies that see your value in their continued success. There’s no denying that renewals are the most important motion in SaaS and subscription. Improvements for a sales team and process are a ‘no finish line’ business.

Scale 249

Scale Scaling Sales Hiring Software Review 249

SaaStr

AUGUST 19, 2022

Jason recently opened up an AMA on Twitter Spaces to answer questions about how to scale faster. Michiel Rauws (@michielrauws2): So, my question is, we’ve been scaling our SaaS business. We can scale accounts, when we get them, very well. So the new sales leader is trying to figure out, can we go further up market?

Scale 201

Scale Sales Hiring Scaling VP of Engineering 201

SaaStr

JULY 15, 2022

Jason recently opened up an AMA on Twitter Spaces to answer questions about scaling from $1M to $10M. We did a good AMA on this scaling at SaaStr Europa in Barcelona, a couple weeks back. That will scale, and then take those emails after four great pieces of content and do a weekly webinar and do a weekly get-together for them.

Scale 227

Scale Outsourcing Services Sales Hiring VP of Engineering 227

Chart Mogul

MARCH 19, 2021

The exact process that allows us to send targeted messages and close more deals at scale. At ChartMogul, we have been long supporters of content marketing and inbound sales. So far, most of our lead generation is the result of a strong brand, word of mouth, valuable resources and blog posts, and rock-solid documentation.

Scale 80

Scale Scaling Technical Review Sales 80

FastSpring

JANUARY 17, 2023

Most subscription billing platforms let you: Automate invoicing and payments. Customize and manage one or more subscription and trial models. Provide a self-service portal to customers so they can manage their accounts (including payment information, seats, and more). Automated invoices and customer notifications.

Payments 91

Payments Payment Features Payment Methods Payment Services 91

FastSpring

MARCH 15, 2021

Do you know what’s better than one sale? Multiple sales that happen automatically. That’s the beauty of subscription models. While implementing a subscription model means ongoing revenue, it also brings up many challenges for managing those subscriptions. Why Shift to a Subscription Revenue Model.

Payment Features 137

Payment Features Payment Services Subscription Payment Solutions 137

ChurnZero

JANUARY 26, 2022

82% of marketers say that “active customer retention” is one of the most important objectives for their CRM team , leading many Marketing and Customer Success team members to seek out new ways to understand customer pain points and improve the customer experience. In Marketing and Sales, personalization is the key to building relationships.

Scale 97

Scale Churn Scaling Retention 97

Stax

FEBRUARY 28, 2024

Here’s an interesting stat: 70% of businesses consider subscription and membership models indispensable for future commercial growth and expansion. They must engineer a well-rounded solution that makes handling subscriptions a breeze (and yes, it is as hard as it sounds). However, only 10% of them currently employ these models.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

Blulogix

APRIL 11, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Conquering Channel Business Management In the dynamic landscape of B2B subscription models, channel business management emerges as a pivotal strategy for expanding market reach and enhancing product distribution.

B2B 80

B2B Subscription Payment Features Scale 80

Buffer Resources

NOVEMBER 7, 2023

But, she’s also made the intentional decision to scale back over the past couple of years, stopping her work with subcontractors, cutting down client projects to what she could manage on her own, and reducing her revenue by over $100,000. Plus, the peace of mind I get from knowing it’s all taken care of correctly is priceless.

Scale 117

Scale Scaling Payment Solutions Payment Services 117

FastSpring

JANUARY 27, 2022

Note: FastSpring offers advanced subscription management services that support free trials, monthly and annual paid plans, proration, discount management, and more. How Castos upsells subscription tiers. His podcast hosting company uses data analytics that looks at which users are most likely to grow out of their current subscriptions.

Merchant Services 132

Merchant Services Payment Services SaaS Payments Payment Solutions 132

FastSpring

DECEMBER 7, 2022

Chargebee is a robust subscription management platform. However, there are certain aspects of collecting recurring payments that you would still be responsible for when using Chargebee, such as: Connecting to payment gateways manually. Zoho Subscriptions. Reconcile transactions, payments, refunds, etc.

Payment Methods 143

Payment Methods Merchant Services Payment Services Payments 143

SaaStr

MAY 1, 2021

In scaling the cash-flow side of SaaS, there’s almost nothing more powerful than a nnual contracts combined with prepaid cash. At least, once you have enough of a mini-brand to be trusted. Nothing is a bigger headache in a Fortune 500 company that having to go back to procurement every single month to get an invoice approved.

Payment Features 271

Payment Features Scale SMB Churn 271

SaaStr

MARCH 31, 2022

This episode is an excerpt from a session at SaaStr Scale. So for the audience, cloud giants are turbocharging startup sales, and the predominant reason for this is because they’re fundamentally changing IT budgets at the customers that we’re all selling to. Jabari Norton, VP WW Partner and Alliances, Sumo Logic.

Scale 191

Scale Marketplace as a Service Cloud SaaS Payments 191

Valuize Consulting

SEPTEMBER 7, 2021

Companies that exceed lead and revenue goals are 2.2X Acknowledging this, many board rooms (and virtual town halls) have been buzzing around the recurring conversation of customer segmentation for years. What’s the difference between a “Sales Segmentation” and a “Customer Success Segmentation”? Divide And Conquer.

Scale 52

Scale Scaling Outsourced Development Investment 52

Valuize Consulting

SEPTEMBER 7, 2021

Companies that exceed lead and revenue goals are 2.2X Acknowledging this, many board rooms (and virtual town halls) have been buzzing around the recurring conversation of customer segmentation for years. What’s the difference between a “Sales Segmentation” and a “Customer Success Segmentation”? Divide And Conquer.

Scale 52

Scale Scaling Outsourced Development Investment 52

Chart Mogul

MARCH 19, 2021

The exact process that allows us to send targeted messages and close more deals at scale. At ChartMogul, we have been long supporters of content marketing and inbound sales. So far, most of our lead generation is the result of a strong brand, word of mouth, valuable resources and blog posts, and rock-solid documentation.

Scale 52

Scale Scaling Technical Review Sales 52

Intercom, Inc.

NOVEMBER 5, 2018

While a personalized approach is key to delivering engaging and positive customer experiences, it can be challenging to maintain the personal touch at scale. Read on to learn more about these and other features that help you deliver more personal experiences at scale: 1. Instantly resolve 29% of your customers’ most common questions.

Scale 120

Scale Scaling AI Search Engagement 120

Intercom, Inc.

APRIL 22, 2019

His new venture focuses on creating a central knowledge network for scaling businesses so that employees aren’t wasting hours by chasing down important resources and company history scattered across a host of apps like Google Docs, SharePoint sites, Evernote and more. Collaboration pains increase as you scale. Short on time?

Scale 156

Scale Scaling AI Search Underperforming Technical Team 156

SaaStr

SEPTEMBER 7, 2022

How do you build a sales organization from scratch? What about moving from founder-led sales to building a sales team and scaling your revenue growth? Build a predictable sales process. Before you hire your first sales reps, you need to have a justifiable reason to do so. Cold calling.

Sales Hiring 194

Sales Hiring Scale Revenue Sales 194

FastSpring

DECEMBER 12, 2022

International payment processors take on the responsibility of staying in good standing with various payment providers so that you don’t have to. Related: International Recurring Payments (How We Handle It for You). Factors to Consider When Choosing an International Payment Gateway.

Payment Services 141

Payment Services Merchant Services Payment Methods Payment Solutions 141

Intercom, Inc.

NOVEMBER 30, 2021

Powered by a modern business messenger , it scales your ability to answer more questions from more customers without increasing headcount, budget, or hours logged. HubSpot’s Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

SaaStr

JULY 9, 2019

Join Anish Shivdasani, CEO of Giraffe, as he provides unique African experiences learned from scaling to 1M users. Now, unfortunately there are a lot of constraints in Africa, major constraints when you’re talking about setting up and scaling a startup. Well, you have to build a direct sales force. FULL TRANSCRIPT BELOW.

Scale 155

Scale Sales Recruiting Scaling SaaS Payments 155

Stax

MARCH 14, 2024

An invoice would be sent, and it would need to be paid within an agreed timeframe. But the nature of such services could mean that monthly invoices are always different and plan terms are regularly changed. This business would have more intricate invoicing needs than the office space provider. These are the most common: 1.

Payment Services 88

Payment Services Merchant Services Payment Methods Payments 88

Sales Hacker

NOVEMBER 16, 2021

Lead generation is the lifeblood of any business. As a business grows, so will its lead generation channels and strategies. With this in mind, it’s important to identify the best tools to automate lead generation and why your team should invest in them. What is lead generation automation? Use prospect search filters.

Scale 109

Scale Outsourcing Services AI Search Machine Learning 109

Baremetrics

SEPTEMBER 2, 2021

Most SaaS businesses adopt a subscription-based model supported by a recurring payment system. Setting up a recurring payment system can be complicated and requires the right tools to measure, manage, and review payments regularly. What is Recurring Billing? How Does Recurring Billing Work?

Payment Services 89

Payment Services Merchant Services Payment Features Payments 89

SaaStr

MAY 26, 2021

How do you leverage a corporate blog to actually generate leads? And yet … done right, they are a critical part of your marketing and sales toolkit. And yet … done right, they are a critical part of your marketing and sales toolkit. And maybe that’s just 1 or 2 great prospects. There are 100,000,000+ blogs.

Outsourcing Services 202

Outsourcing Services Scale Leadership Mobile 202

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. In this talk, Claire will share these and other lessons for scaling high-growth organizations. Manual processes first. Names stick.

Scale 148

Scale Payment Services Payment Methods Scaling 148

Payrix

JANUARY 30, 2024

The seamless integration with Payrix’s iframes created a smooth payments experience for fitDEGREE end users, whether they were using the fitDEGREE app, website widget, branded app, or the admin website. Maintaining control over the customer experience is also crucial to the fitDEGREE brand. Get started today.

Payment Services 130

Payment Services Payments Merchant Services Payment Solutions 130

SaaStr

JANUARY 7, 2021

Whether it was our interview with Podium’s Eric Rea on how he scaled with a team outside the Bay Area before it was really considered an option, or TripAction’s Megan Eisenberg on how to prioritize trade-offs in marketing without sacrificing pipeline, we’ve covered the gambit of relevant topics throughout the year. .

Scale 233

Scale Sales Hiring Scaling B2B 233

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I And I won’t give away too much of the lead here.

Scale 144

Scale Sales Payment Methods Merchant Services 144

Frontegg

MARCH 17, 2022

But what about the traditional Sales-Led Growth? Let’s dive into the Product-Led vs Sales-Led comparison and learn about the main differences. These companies also scale up with a CAC payback that’s lower than the market average in general. What is Sales-Led Growth? Is it still relevant? How is this achieved?

Scale 105

Scale Technical Review Underperforming Technical Team Sales 105

ProfitWell

NOVEMBER 8, 2019

Scheduled payments have become a core form of revenue collection. Of course, recurring payments vary depending on the business. As the subscription universe continues to expand, you can expect to see even more subscription payment plans. What are subscription payments? Predictable income.

Merchant Services 68

Merchant Services SaaS Payments Payment Features Payment Services 68

User Pilot

MARCH 6, 2023

Adding watermarks encourages users to upgrade their plans and promotes the brand. Instead of focusing excessively on marketing and sales, PLG companies drive growth by creating delightful products that satisfy user needs. Give away some cool brand swag. Second, watermarks raise your brand awareness.

Scale 81

Scale Acquisition Scaling Customer Lifetime Value 81

Intercom, Inc.

MARCH 10, 2022

With lockdowns preventing in-store experiences, shoppers have gravitated towards brands that can provide the best online experience possible. In fact, 75% of consumers were more likely to favor brands that exhibited clear and frequent communication during the pandemic. But what’s the best way to stay ahead of these expectations?

Payment Methods 209

Payment Methods Technical Review Payments Payment Solutions 209

SaaStr

DECEMBER 3, 2019

Jason asked me to find the two best marketing executives that I could to talk about how to generate more leads for your company. No, keep your hands up if you want more leads for your business? Like WebEx was a fun, cool brand at the time. Jason Green : So who’s a founder in the room? Can I see a show of hands?

Scale 131

Scale Sales Hiring Development Team Review Technical Review 131