Stax

DECEMBER 9, 2024

This can be done both for credit card transactions made on an eCommerce website or at a physical store. This has been aided by the rise of online banking, which has made the chargeback process as easy as a few clicks. Keep track of industry benchmarks and aim to stay within acceptable limits.

Merchant Services 88

Merchant Services Payment Services Payment Methods Software Review 88

Crafty CTO

JUNE 18, 2025

His “draw a pelican riding a bicycle” LLM benchmark is both hilarious and an uncannily accurate LLM quality assessment. At least until “the pelican test” starts to contaminate model training—I’m betting next year this benchmark may no longer yield valid results after Willison showed the Google Gemini 2.5

Engineering 52

Engineering AI Search AI Payment Solutions 52

Teamgate

JUNE 5, 2025

Here’s how to fix it: Set Data Entry Standards : Use clear rules for names, titles, and phone numbers to avoid errors. Enrich Your Data : Add missing info like emails, phone numbers, and key decision-makers. Format phone numbers consistently, such as +1 555-555-1234. Variations in titles, suffixes, or phone number formats.

Underperforming Technical Team 52

Underperforming Technical Team Scale Data Sales Hiring 52

Buffer Resources

NOVEMBER 25, 2024

View this post on Instagram A post shared by Jess (@idontbookwithyou) Note: If your product or service has a high price point — think a mattress or website redesign — some influencers may be willing to consider gifted products as substantial compensation. This helps build excitement and awareness before the launch.

Social Media 118

Social Media Strategy Software Review Marketing 118

User Pilot

APRIL 16, 2025

This statistic buttresses the importance of personalization during app conversion optimization. But conversion optimization goes beyond just personalization. However, there are some general benchmarks you can work with to provide a baseline. Personalizing notifications based on user behavior.

Payment Solutions 66

Payment Solutions Payment Methods Strategy Mobile 66

Baremetrics

APRIL 1, 2021

When choosing a payments processor, businesses have a lot of goals in mind. So, when it comes to comparing platforms, major players like Stripe and Shopify Payments are likely to top your list. Stripe Overview & Features Stripe is a payment service provider rather than a merchant account provider. Table of Contents.

Payment Methods 98

Payment Methods Payment Services Merchant Services SaaS Payments 98

Intercom, Inc.

MARCH 31, 2021

Today, customers’ expectations for fast, personal support are higher than ever – making automation essential for resolving simple, repetitive queries at scale. So how do you empower your team to be both highly efficient and hyper-personal so they can meet and exceed the demands of modern customers? Be personal.

Payment Methods 213

Payment Methods Scale Payment Solutions Payment Services 213

FastSpring

OCTOBER 25, 2023

FastSpring provides an all-in-one payment platform for SaaS, software, video game, and digital goods businesses, including VAT and sales tax management, payment localization, and consumer support. Then use FastSpring’s Store Builder Library to automatically apply those codes in the checkout to help increase your conversion rates.

SaaS Payments 158

SaaS Payments Payment Solutions Software Review Payment Methods 158

Chaotic Flow

OCTOBER 8, 2013

From a SaaS customer’s point of view, there is little distinction between your SaaS product, website, mobile app, support, service and community. It is a seamless online experience…if you design it that way! SaaS Product Secret #3 | Enable Ecommerce. SaaS Product Secret #1 | Optimize Public Pages.

SaaS Payments 200

SaaS Payments Payment Methods Payments Scale 200

Casey Accidental

JUNE 9, 2020

. * In those businesses, the business failing and churning as a result is called “involuntary churn”, though that can also mean a payment method not working for someone who wants to retain in other models. BONUS: Why are Casey’s benchmarks for consumer transactional businesses lower than others?

Retention 145

Retention Benchmarks Payments Payment Methods 145

FastSpring

SEPTEMBER 28, 2018

For ecommerce, trust is everything. Customers trust that your ecommerce store is securely handling their payment information and that they’ll get the product they are paying for. Displaying Secure Socket Layer (SSL) certificates on your online store is one of the easiest ways to tell customers that your site is secure.

Payment Methods 84

Payment Methods Merchant Services Payment Services Payment Solutions 84

FastSpring

JANUARY 31, 2023

To help you choose between Stripe vs. Paddle vs. FastSpring, this guide compares: What areas of the payment lifecycle each one provides a solution for (e.g., payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack.

Payment Services 147

Payment Services Payment Methods Merchant Services Software Review 147

Subscription Flow

NOVEMBER 24, 2023

Likewise, checkout is the point where customers say goodbye to eCommerce retailers. In this article, SubscriptionFlow offers an ultimate tech solution for those who want to run their eCommerce business and need to make transactions from or to the South African region. And why do we emphasize so much on the checkout experience?

Payment Methods 59

Payment Methods Merchant Services Payments Payment Services 59

FastSpring

APRIL 26, 2022

In part one, we cover benchmarks and common churn formulas. Part I: SaaS Churn Benchmarks Part II: 5 Proven Strategies for Reducing SaaS Churn Part III: Churn Definitions and Additional Resources. Part I: SaaS Churn Benchmarks. When we set churn benchmarks for SaaS companies, there’s so much to consider.

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

Payrix

APRIL 24, 2024

Andy Meadows, the Head of Partner Success at Payrix joins host Ian Hillis to continue their conversation about building a successful Embedded Payments strategy. As the last episode of a four-part series on the topic, Andy and Ian tackle how software companies can minimize attrition and why it’s important to the payments conversation.

Payments 162

Payments Embedded Payments Merchant Services Payment Solutions 162

Neil Patel

JANUARY 26, 2021

I know from personal experience that even if you’re using the best tools to grow your business , success can lag if you aren’t allocating your time and energy to the right things. Since paperwork tends to consume a lot of the time and resources in most modern offices, you should consider storing this offsite. Organize Your Passwords.

Payment Methods 144

Payment Methods Payment Solutions Payment Services Strategy 144

FastSpring

MAY 20, 2024

FastSpring provides an all-in-one payment platform for SaaS, software, video game, and other digital goods businesses, including subscription management, payment localization, VAT and sales tax management, consumer support, and more. Recurring payment processing. Set up a demo or try it out for yourself.

SaaS Payments 158

SaaS Payments Payments Merchant Services Payment Solutions 158

Unbounce

NOVEMBER 27, 2023

/ Landing page optimization Mastering ecommerce conversion rate optimization: expert tips and inspirational examples By Alan O’Sullivan. 37 min read If you work on ecommerce projects and you’re not already BFFs with conversion rate optimization (aka “CRO”), you’re really missing out. What is a good ecommerce conversion rate?

Payment Methods 59

Payment Methods AI Search Technical Review Payments 59

Practical Advice on SaaS marketing

APRIL 1, 2020

Some companies are also providing leeway to customers on monthly payments. Any email or phone call that doesn’t acknowledge that we’re facing an unusual situation sounds like you’re living under a rock. Regular communication with customers should extend beyond the crisis, as well.

Payment Solutions 161

Payment Solutions Payment Methods SaaS Payments Payment Services 161

FastSpring

JUNE 6, 2024

Xsolla is a merchant of record (MoR) payment provider that serves the video game industry. The platform includes a broad feature set that provides game developers with the infrastructure needed to sell online and accept online payments globally, without having to manage localization, sales tax and VAT, or fraud prevention on their own.

Payment Services 78

Payment Services Merchant Services Payment Methods Payments 78

SaaStr

JUNE 13, 2019

The first goal is to share with you benchmarks. We believe benchmarks are really useful to help you build your business, because they provide good goalposts for financial planning and for goal setting. Our second topic, benchmarks around retention. How many times does this person use this particular feature?

Scale 252

Scale Sales Hiring SMB Payment Services 252

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. are what we like to have in an online forum. As a business person yourself, you know how it works. Professional moderation.

SaaS Payments 148

SaaS Payments Payment Solutions Merchant Services Software Review 148

Neil Patel

NOVEMBER 4, 2020

You’d want to respond quickly to that person, so the customer feels as though you care, and she didn’t waste her time sharing her thoughts. Because your Apple Watch apps notify you immediately when someone interacts with your brand on social media, you can fix issues faster (rather than waiting until you next check your phone or computer).

Payment Solutions 145

Payment Solutions Payment Methods Social Media Business 145

FastSpring

APRIL 16, 2019

If you’re looking to stabilize your monthly income, here are five tips to reduce churn for ecommerce businesses. They may have missed a payment because their credit card expired, was lost or canceled – whatever the case, they neglected to update their account information, resulting in involuntary churn. Incentivize Prepayments.

Payment Methods 96

Payment Methods Churn Payment Features Subscription 96

Baremetrics

APRIL 27, 2021

This practice is particularly vital for businesses that rely on customer loyalty or repeat purchases, such as SaaS companies and eCommerce businesses. Google Analytics Google Analytics is a standard tool for pretty much every business out there, as almost all web developers and digital marketing agencies install it on websites before launch.

Payment Methods 98

Payment Methods SaaS Payments Payments Outsourced Development 98

Baremetrics

MAY 4, 2020

The customers whose subscriptions end because their credit card payments failed and they never made up for the payment. According to our data, SaaS and subscriptions businesses lose around 9% of their MRR due to failed payments on average. I’m talking about involuntary churn. Just how much damage is involuntary churn causing?

Payment Methods 124

Payment Methods Payment Services SaaS Payments Payment Solutions 124

Baremetrics

OCTOBER 9, 2021

While Stripe is indispensable for the average online business, providing many different tools, reports, and customizations that power online payment processing , when it comes to finding the billing history for Stripe customers, things are needlessly complicated. Stripe is a fully integrated suite of payment products.

Payment Services 98

Payment Services SaaS Payments Payment Methods Payments 98

How To Buy Saas

DECEMBER 1, 2020

With so many SAAS getting visibility in online marketplaces, we found that new saas businesses are struggling hard to make it to the right set of customers. In saas marketing, you generally use online marketing strategies to generate more leads and conversions in your saas business. Setup Pricing model and payment gateways.

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

Totango

AUGUST 23, 2022

For example, a website visit, an online sales purchase and a phone support call are all potential customer journey B2B touchpoints. During the sales process, including sales appointment scheduling, meetings and payment processes. Phone calls. What Are B2B Customer Journey Touchpoints? Social media posts and ads.

B2B 122

B2B Payment Methods Payments SaaS Payments 122

Unbounce

AUGUST 7, 2024

More blog posts by Josh Gallant Garry Lee Garry has worked in online analytics for over 12 years, with the last 10 years at RedEye, where he is Director of Analytics & Usability working across many leading industry names like Marks & Spencer, HSBC and Hotels.com, as well as the British Government. Where to start with CRO goals?

SaaS Payments 98

SaaS Payments Payment Services Payment Methods Benchmarks 98

User Pilot

OCTOBER 15, 2023

TL;DR A SaaS conversion rate refers to the percentage of visitors who take a desired action on the website or in-app. They are website visitors to a free trial, a free trial to product-qualified lead (PQL), PQL to paying users, and growth metrics conversion. Personalize the first-time user experience to reduce the time to value.

SaaS Payments 105

SaaS Payments Payment Methods Payment Solutions Payments 105

FastSpring

APRIL 1, 2021

This is especially true for SaaS businesses, where it’s common for customers to either come in through or go through a free trial after an initial engagement method (think ads, news articles, or referrals). After the visitor “converts” from website visitor to trial user, they stop marketing or selling. Opt-in Free Trial.

Payment Solutions 138

Payment Solutions SaaS Payments Payment Methods Strategy 138

Sales Hacker

NOVEMBER 15, 2017

Account Based Marketing (ABM) is a strategic framework that engages qualified individual prospects or customer accounts as unique markets in themselves, worthy of focused, hyper-personalized treatment by sales, marketing and other teams. . Challenger Sales Model. Champion/Challenger Test. Channel Partner.

Scale 105

Scale Payment Methods Sales Recruiting SaaS Payments 105

Stax

FEBRUARY 5, 2024

That’s why understanding surcharging—including its definitions, types, calculating methods, and best practices—can help you incorporate surcharging into your operations. Several types include credit card, fuel, service, payment processing, peak-time, environmental, regulatory, and minimum usage surcharges. Payment processing surcharge.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Solutions 88

Payrix

MAY 14, 2024

Before joining Worldpay for Platforms, he was CRO at Chargebee, a subscription revenue management platform that manages billing subscriptions and payments for companies throughout the world. And […] payments certainly is one of those [and often] under monetized [opportunities],” shares Adam. “[At]

Payments 147

Payments Payment Services Payment Solutions SaaS Payments 147

Baremetrics

AUGUST 6, 2021

Stripe is a payment processing company but is also used to create reports. Close to 2 million websites use Stripe reports and the company holds a 18.54% market share in the payments processing category. Stripe is a payment processor with some financial reporting. (mostly referred to as Stripe) was founded in 2010.

Payment Services 98

Payment Services Payments SaaS Payments Payment Methods 98

Baremetrics

AUGUST 5, 2021

There are two major methods of tracking expenses. Non-recurring expenses are unpredictable, yet often inevitable expenses, such as unscheduled system maintenance and surplus phone charges. This method can also help flush out hidden costs like the software subscription trial you forgot to cancel.

Payment Methods 85

Payment Methods Management Payment Solutions Payments 85