OpenView Labs

DECEMBER 21, 2020

“The prevailing go-to-market structure for SaaS companies in the last decade is through an inside sales team. Virtually all inside sales teams were forced to go remote in mid-March and haven’t been back in the office since. Teams are starting to ramp back up, and the next chapter of inside sales is a little wild.

SaaS Payments 96

SaaS Payments Payments Payment Services Payment Solutions 96

User Pilot

OCTOBER 5, 2023

Calculating the actual customer acquisition costs accurately can be challenging, and CAC payback doesn’t consider customer lifetime value or differentiate between high- and low-value customers. Collaboration between product , marketing, and sales teams is essential to effectively identify and target high-value customers.

SaaS Payments 105

SaaS Payments Customer Lifetime Value Payment Solutions Acquisition 105

Tom Tunguz

SEPTEMBER 21, 2014

This post is part of a continuing series evaluating the S-1s of publicly traded SaaS companies in order to better understand the core business and build a library of benchmarks that might be useful to founders. All of the businesses we’ve looked at in the past have been purely SaaS businesses.

Benchmarks 100

Benchmarks SaaS Payments Metrics Scale 100

FastSpring

SEPTEMBER 16, 2022

This is of course true for our existing customers, but it’s also true for software companies that are considering using FastSpring. But our customer relationships can also be strengthened by giving members additional access to those of us at FastSpring.

SaaS Payments 146

SaaS Payments Payment Solutions Merchant Services Software Review 146

OPEXEngine

JUNE 11, 2020

At OPEXEngine, we pull apart the different nuances of each business model to make sure we are benchmarking companies correctly. Software-as-a-Service (SaaS) encompasses both product, product delivery and financial/contractual aspects of the vendor/customer relationship. These terms affect revenue recognition.

SaaS Payments 52

SaaS Payments Payment Solutions Subscription Payment Features 52

User Pilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. TL;DR Digital analytics refers to collecting, analyzing, and interpreting customer data from digital sources like websites and applications.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. TL;DR Digital analytics refers to collecting, analyzing, and interpreting customer data from digital sources like websites and applications.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. TL;DR Digital analytics refers to collecting, analyzing, and interpreting customer data from digital sources like websites and applications.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. TL;DR Digital analytics refers to collecting, analyzing, and interpreting customer data from digital sources like websites and applications.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. TL;DR Digital analytics refers to collecting, analyzing, and interpreting customer data from digital sources like websites and applications.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

ProfitWell

NOVEMBER 12, 2019

A pricing audit assesses your subscription business’ pricing process to ensure consistency across similar accounts, maximize profitability, and benchmark against other companies. Conducting a pricing audit goes through five factors—acquisition, monetization, retention, pricing strategy, and discounts. Monetization.

Payments 45

Payments Pricing Underperforming Technical Team SaaS Payments 45

OPEXEngine

APRIL 23, 2020

If you haven’t seen the results from the past two poll results, you can click here for the Changes to SaaS Sales Quotas, Territories, and Commission Payments results. Benchmarking your company is more important now than ever. Schedule a demo with me here and learn how you can start benchmarking your company now.

Sales Hiring 59

Sales Hiring Benchmarks Payments Compensation 59

Chart Mogul

JUNE 9, 2023

After analyzing data from over 2,100 SaaS startups to publish the SaaS Benchmarks Report 2023 Sid is full of insights on the topic at hand. Christoph Janz, Managing Partner at Point Nine SaaS products are often first on the chopping block when companies affected by shrinking revenue look to slow their burn rate.

Trends 52

Trends SaaS Payments Payment Solutions 52

OpenView Labs

JANUARY 29, 2020

HubSpot now offers freemium versions of their CRM, Marketing and Sales products. CEO Brian Halligan describes their revamped go-to-market motion as “ a flywheel where the customers are the main driver that pulls new prospects in ” and boasts that half of HubSpot’s new customers use the free product before they buy.

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

User Pilot

MARCH 31, 2023

How do you build a successful free-to-paid conversion strategy for your SaaS? This is a question every customer success manager must address in order to turn free users into paying customers. Opt-out free trials require payment information upfront, which can be a turn-off for some customers.

Strategy 98

Strategy SaaS Payments Payment Solutions Payment Methods 98

CustomerSuccessBox

JULY 14, 2021

Adoption is the phase where customers get acquainted with your product, integrate it into their workflow and learn ways to use it that maximizes their benefit. Customers only adopt a product if it helps them achieve their goal. Generally, a subscription-based business, renewals, and recurring payments hold the key values.

Customer Lifetime Value 52

Customer Lifetime Value Payment Features Payment Solutions SaaS Payments 52

Chart Mogul

SEPTEMBER 19, 2019

But sales is the one thing founders cannot oversee — without it your startup will die. Between hiring, training, and helping new employees excel, iterating on customer feedback, building brand awareness, et al., Between hiring, training, and helping new employees excel, iterating on customer feedback, building brand awareness, et al.,

Sales Hiring 93

Sales Hiring Scale Sales Recruiting Startup 93

OPEXEngine

FEBRUARY 22, 2022

In this article, one in a series of three covering each of these SaaS customer categories, we will focus exclusively on Small/Mid-Market SaaS companies. Small and Mid-Market (SMM) SaaS Companies serve customers with annual revenues of $1 million to $1 billion and with a typical employee base of 100 to 1,000. Direct Sales.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

CustomerSuccessBox

MARCH 25, 2021

Let’s see the process of acquiring new customers. You’ve spent considerable time creating various marketing and sales funnels to convince your customer how your product can solve their problems. They’ve moved down your marketing and sales funnel and have finally invested in your software. . What’s next?

Retention 52

Retention SaaS Payments B2B Business 52

Baremetrics

JUNE 17, 2021

This helps sales and customer success teams communicate with users using their real information. What makes data enrichment so useful is that it gives more insight into the customers you are dealing with. The Baremetrics People Insights packs your customer profiles with information about your customers.

Data 96

Data Scale Payment Methods Payment Solutions 96

FastSpring

MAY 20, 2024

Moving some, all, or simply more of your software offerings from a one-time perpetual license model to a software as a service (SaaS) subscription model can be daunting, but it’s so powerful for building dependable, recurring revenue. Integrating customer-facing subscription management tools on your own site.

Payments 78

Payments SaaS Payments Merchant Services Payment Solutions 78

ChurnZero

JUNE 19, 2020

It is no secret that customer churn hits recurring revenue businesses hard, but what’s its real impact on their long-term health and valuation? During the webinar, we discussed: How customer retention impacts the valuation of your company. How Customer Success can effectively drive retention. Q&A Recap.

SaaS Payments 72

SaaS Payments Retention Metrics Payment Solutions 72

User Pilot

APRIL 24, 2024

Tracking SaaS renewal rates enables predictable revenue, aiding financial planning and resource management for future growth. Proactively managing SaaS renewals and customer engagement reduces both involuntary and voluntary churn. The user renewal rate is calculated by dividing renewed customers by those eligible to renew.

SaaS Payments 104

SaaS Payments Retention Payment Services Payment Solutions 104

FastSpring

AUGUST 11, 2020

Subscription services are what customers want. 15% of people who shop online now pay for at least one subscription and nearly 90% of businesses are looking for ways to adapt their online payment platforms so they can handle recurring subscription payments. How to move to a subscription revenue model.

Payment Features 93

Payment Features Payments Payment Methods Subscription 93

SaaStr

AUGUST 15, 2020

So I’m Nick Mehta, CEO of Gainsight and you probably have heard of Gainsight in the world of customer success and really excited to have two different voices in the world of how companies think about their customers. One, it starts high up in the sales process, right? I don’t know anyone right now.

Payment Methods 205

Payment Methods Merchant Services Scale Payments 205

SmartKarrot

MAY 29, 2020

The role of a customer success specialist is to develop customer relationships, which promote loyalty and retention. A customer success manager or specialist work with customers to make sure they are satisfied with the products or services. . How Tech Helps Customer Success Specialists? .

Technical Review 10

Technical Review Customer Success Payment Solutions SaaS Payments 10

Totango

JANUARY 10, 2024

For Waystar, a technology platform that simplifies payments across the revenue cycle for healthcare organizations, this consultative approach unlocked cross-functional alignment, customer satisfaction, and exponential business growth. I do believe that retention is really the root of both satisfaction and growth.

Payment Services 93

Payment Services Payments Leadership Healthcare 93

Sales Hacker

NOVEMBER 15, 2017

With the rise of AI, new sales technology and automation at the forefront of the sales echo chamber these days, we thought we’d take a moment to bring it back to BASICS – that’s why we’ve rounded up this complete glossary of sales terms and definitions to help you remember where it all started.

Scale 99

Scale Payment Methods Sales Recruiting SaaS Payments 99

Buffer Resources

OCTOBER 2, 2023

After nearly going under twice due to cash flow issues, she finally cracked the code for success, transforming her business from a $20,000 loss in December of 2020 alone to achieving $1 million in annual recurring revenue (ARR) just two years later. Business Snapshot Years in business: 6.5

Payment Methods 114

Payment Methods Sales Hiring Payments Business 114

Baremetrics

MARCH 23, 2020

Typically it’s referring to users or revenue lost and is usually represented with either a percentage or dollar amount. For example, if you had a 5% monthly user churn rate, that means each month 5% of your customer base is canceling. But there’s also revenue churn, which is arguably even more important. Not necessarily.

Churn 145

Churn Payment Methods Payment Solutions SaaS Payments 145

SaaStr

NOVEMBER 21, 2020

How should sales and marketing work together on pricing? I was working on a startup that was an early mobile payment platform. It was basically using Bluetooth and an app on PalmPilots to do wireless payments in restaurants. It just made it a lot easier for us to scale up Salsify as we found success.

SaaS Payments 262

SaaS Payments Scale Payment Services Payment Solutions 262

User Pilot

OCTOBER 30, 2023

Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. Heap shows you conversion rates at each stage of the sales funnel.

Payments 52

Payments SaaS Payments Payment Solutions Payment Services 52

User Pilot

OCTOBER 30, 2023

Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. But the product analytics platform isn’t without limitations.

Engagement 52

Engagement Payments SaaS Payments Payment Services 52

User Pilot

OCTOBER 30, 2023

Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. But the product analytics platform isn’t without limitations.

Payment Solutions 52

Payment Solutions Payments Payment Methods Payment Services 52

User Pilot

OCTOBER 30, 2023

Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. But the product analytics platform isn’t without limitations.

Payments 52

Payments Payment Solutions Payment Methods Payment Services 52

User Pilot

NOVEMBER 28, 2023

Customer lifetime value. The total revenue a company can expect from a single customer over the course of their relationship. Customer activation rate. Monthly and annual recurring revenue. Leads who meet some criteria that make them more likely to become customers. Number of qualified leads.

SaaS Payments 105

SaaS Payments Metrics Customer Lifetime Value Marketing 105

User Pilot

FEBRUARY 22, 2024

Creating a persona for each type of customer you serve will help you understand the needs of potential customers in the future. Build a consistent brand throughout every platform that your business has a presence on to ensure that the messaging is always aligned. Customer satisfaction score. Consistent branding.

Communication 105

Communication Outsourcing Services Strategy Payment Solutions 105