Baremetrics

JULY 8, 2021

Right away, its analytics tools made it easy to calculate key SaaS metrics and segment customers based on customizable attributes. MetricFire is a full-scale platform that offers infrastructure, system, and application monitoring using a suite of open-source monitoring tools. Solution: They signed up for Baremetrics.

Payment Services 105

Payment Services Payment Solutions Payments SaaS Payments 105

User Pilot

FEBRUARY 7, 2024

Your SaaS product’s free trial conversion rate is one of the most important growth metrics to track. That’s because an integral component of the product-led growth strategy is your ability to convert a free trial user into a paying customer. the focus is getting the user to reach value before the trial ends.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Scale 52

FastSpring

APRIL 26, 2022

“It’s likely that a finance or sales tools will be less susceptible to churn than a marketing tool, simply because it’s perceived to be more directly responsible for revenue.”. Some churn is acceptable, perhaps even necessary — especially if you’re using a more B2C-style sales approach. Don’t make the formula too complex.

Benchmarks 114

Benchmarks Churn Payments SaaS Payments 114

Intercom, Inc.

APRIL 7, 2020

As the coronavirus outbreak upends lives and businesses everywhere, support teams are increasingly the first place that customers turn to for guidance. Whether it’s checking on shipment status, processing refunds, or fielding requests for payment relief, support reps are facing mounting pressure.

Payment Methods 217

Payment Methods Merchant Services B2C Payment Solutions 217

Baremetrics

SEPTEMBER 15, 2021

For a SaaS business to survive, it needs to track its business data. For a SaaS business to thrive, it needs to deeply understand what the business metrics mean for the state of the business. That leaves you with one question: Can I get a product to do this business metrics analysis for me?

Payments 94

Payments Payment Solutions SaaS Payments PayPal 94

Point Nine Land

APRIL 9, 2021

To add to this, B2B marketplaces tend to have various different business models (commission, SaaS, not monetizing in the beginning), which makes it very difficult to come up with one-size-fits-all metrics for each funding round. As a result, we could not collect as many data points as we do for our SaaS napkin. Team ???????????

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

User Pilot

SEPTEMBER 14, 2023

The ability to follow up on failed payments without putting customer retention at risk is a delicate task that must be handled carefully. Dunning emails tend to be the most effective way to remind customers about a failed payment and speed up the payment process by offering alternative options.

Payment Methods 102

Payment Methods Payment Solutions Payment Services Payments 102

OPEXEngine

AUGUST 17, 2021

If you fall into this camp or feel like your financial operations could use some help, we’ve found these best practices to work time and again for growing B2B SaaS businesses: Ditch the spreadsheets. When you move away from spreadsheets to a subscription management platform, make sure it is tailored for B2B SaaS.

Payment Services 52

Payment Services B2B SaaS Payments Payments 52

Baremetrics

AUGUST 5, 2021

Think of it as an overview of the general health of your business. Assemble your own version of the Control Center with custom dashboards Custom views allow you to assemble the metrics, goals, and tables you care about most in one place. Everyone uses metrics differently. There are three big things you need to know how to do: 1.

SaaS Payments 98

SaaS Payments Payment Features Payment Services Payments 98

OPEXEngine

FEBRUARY 22, 2022

Business to Consumer (B2C). Small and Mid-Market (SMM) SaaS Companies serve customers with annual revenues of $1 million to $1 billion and with a typical employee base of 100 to 1,000. The industry dynamics of SMM SaaS companies pose a threat for these businesses that are not faced by B2C or Enterprise SaaS companies.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

FastSpring

SEPTEMBER 16, 2022

If you’re not sure if FastSpring is the right payment system and merchant of record (MOR) for your B2C and/or B2B SaaS company, we want to know what questions and concerns you have so we can take that into consideration as we continue building out our features and products.

SaaS Payments 124

SaaS Payments Payment Solutions Merchant Services Software Review 124

Kellblog

JANUARY 30, 2021

I certainly didn’t have “global pandemic” on my 2020 bingo card and, even if I somehow did, I would never have coupled that with “booming stock market” and median SaaS price/revenue multiples in the 15x range. The nature of the business changed, so why shouldn’t the multiple change with it? 2020 Predictions Review. This time it does.

Technical Review 143

Technical Review Payment Services Payments AI Search 143

Totango

JULY 13, 2021

The new customer-centered economy favors recurring revenue business models for B2B markets, while favoring and partial ownership or subscription models for B2C ones. Never give a customer who’s missed a payment downgraded service, as they may not notice they have lost functionality or may even learn to do without it.

Customer Success 100

Customer Success Payment Methods Payments Payment Services 100

Baremetrics

JANUARY 18, 2022

Companies that operate over multiple regions or countries are increasingly turning to price localization as a way of bringing in more customers and growing their revenue. This is particularly useful for SaaS businesses without many brick-and-mortar assets. Table of Contents. What Is Price Localization? Why Use Price Localization?

Payment Methods 98

Payment Methods Pricing Payment Services Strategy 98

ProfitWell

NOVEMBER 15, 2019

Retain subscribed customers: Unlike other businesses, SaaS businesses rely on customers paying monthly or yearly for their subscription. Subscription businesses rely on recurring revenue from subscribers, so retaining dedicated customers is crucial to keeping your business alive. ProfitWell Metrics.

Retention 56

Retention Pricing SaaS Payments Payment Methods 56

Baremetrics

OCTOBER 12, 2021

Check our own Baremetrics free trial here and start keeping track of your trial metrics. Use Baremetrics to monitor your business metrics. Inbound Leads vs. Outbound Leads Inbound Leads Inbound leads are prospects that initiate contact with your business through a specific marketing channel. Table of Contents.

Payment Methods 98

Payment Methods SaaS Payments Payment Services Sales Hiring 98

ProfitWell

MAY 21, 2020

How B2B and B2C companies can insulate themselves. Metrics you need to stay on top of. For SaaS specifically, because most companies follow a recurring revenue model with long-term relationships, it's extremely difficult to acquire new customers. There should be a concept mapping from the value metric to the pricing metric. #4

Subscription 68

Subscription Payment Features SaaS Payments Data 68

ProfitWell

JULY 7, 2020

You're wasting revenue by fixing it. Listen wherever you get podcasts: The silent killer of your subscription business. So, let’s walk through the top three hidden areas of churn you might not be thinking about: failed credit card payments, lack of annual contracts and not utilizing value metrics. How do we fix this?

SaaS Payments 52

SaaS Payments Payments Payment Services Venture Capital 52

ProfitWell

SEPTEMBER 4, 2019

While not quickest, but definitely quicker, the highest impact churn reduction tactic you can use that doesn’t require extensive research is to change your pricing model to being value metric based. A value metric is what you charge for – per user, per 100 visits, per thousand videos. Finally, you need to tackle your failed payments.

Churn 53

Churn Payments Payment Solutions B2C 53

User Pilot

FEBRUARY 5, 2024

But, how can you maximize this metric to attract more customers organically and cultivate product-led growth ? For B2C opt-in trials, a 15% conversion rate is considered effective, while B2B targets should aim for 25%. Roughly, a 15% conversion rate is good enough for opt-in free trials in B2C. But how much?

Payment Methods 52

Payment Methods Payment Solutions SaaS Payments Scale 52

SaaStr

DECEMBER 26, 2019

I’ve worked at multiple high growth SaaS businesses as a growth leader, and the data we’re seeing right now … This is from … is that CAC is increasing both in B2B and B2C, and you’re going to see how that relates, right? Sunrise was B2C, but Front was B2B sales, but we have shorter cycles.

Sales Hiring 150

Sales Hiring Payment Methods Payment Solutions Marketing 150

ProfitWell

OCTOBER 16, 2019

Some companies report revenue churn, others only share customer or user churn numbers, and often there’s no distinction between whether churn numbers are annual or monthly. I mean, just take a look at all these different surveys: A 2018 KBCM Technology Group survey reported a median annual revenue churn rate of 13.2% Image via Recurly.

Churn 55

Churn SaaS Payments Payments Payment Methods 55

FastSpring

DECEMBER 7, 2022

Chargebee is a robust subscription management platform. However, there are certain aspects of collecting recurring payments that you would still be responsible for when using Chargebee, such as: Connecting to payment gateways manually. Reconciling payments, fulfillment, refunds, etc. Process chargebacks.

Payment Methods 124

Payment Methods Merchant Services Payment Services Payments 124

OPEXEngine

JANUARY 18, 2022

The impact of the pandemic was quite dramatic as we literally lost all of our revenue from one week to the other,” said Marcus Tillmann, CFO of online travel site Trivago. “We Another component was ensuring the company had the technology to conduct business and continue to support clients. Robust technology. Capital strength.

SaaS Payments 52

SaaS Payments Scale Strategy Payment Services 52

FastSpring

MARCH 3, 2023

Send invoices and/or payment notifications. View reports on the key performance indicators that drive revenue. Plus, FastSpring has comprehensive solutions for the entire payment lifecycle including: Localized checkout (i.e., This can cause some prospects to get cold feet and not finish the signup process.

Payment Services 99

Payment Services Payment Features Merchant Services Payments 99

Chart Mogul

OCTOBER 19, 2018

See how GymForLess is leveraging their revenue data to drive predictable growth. And for us, it was about generating more dependable revenue. Our top metrics — number of customers, passes sold — lived in Excel.” Each day we need to monitor our subscribers and track revenue per user across plans to optimize our per-gym pricing.”.

Merchant Services 40

Merchant Services Payment Services Marketplace as a Service Churn 40

FastSpring

MARCH 15, 2023

Payment processing. Payment reconciliation. Payment reminders. For example, many accounting software offer a way to collect payments, however, it’s typically only for United States payments, not international payments. Global payment processing. Sending invoices and payment reminders.

Payment Solutions 78

Payment Solutions Payment Methods Payment Services Merchant Services 78

Baremetrics

SEPTEMBER 15, 2021

The ultimate goal of any developer with an idea for some useful software is monetization. Software monetization is simply the act of generating revenue from software. Baremetrics provides an easy-to-read dashboard that gives you all the key metrics for your business, including MRR, ARR, LTV, total customers, and more.

Payment Features 95

Payment Features Payments Payment Solutions Subscription 95

ProfitWell

JANUARY 2, 2020

Subscriptions are built on ongoing relationships with customers, so companies selling subscriptions need to understand how to monetize this relationship on a recurring basis. We’ll talk through the importance of audience targeting, the kinds of resources that are helpful, and the ways to differentiate between B2C and B2C sales.

B2C 52

B2C Subscription Payment Features Payments 52

Baremetrics

SEPTEMBER 10, 2021

Before we look at the promised SaaS revenue models, let’s get a couple definitions out of the way. We need to differentiate among three similar sounding but very different concepts: revenue stream, revenue model, and business model. Revenue stream: This is a single source of revenue for a company.

Payments 102

Payments SaaS Payments Revenue Payment Solutions 102

SaaStock

MARCH 20, 2019

Collibra provides a cross-organizational data governance and catalog platform that helps companies maximize the value of their data. Kustomer ’s customer management platform combines data from various sources and allows companies to offer an intelligent, powerful and flexible service. Founded: 2012. Based in: New York. Founded: 2008.

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

FastSpring

MAY 25, 2023

Pricing your software as a service (SaaS) can be hard enough even during the best of times, but figuring out how to dial in the right pricing to drive more revenue in times of stagflation can be even more challenging. Optimizing your SaaS Pricing Strategy for new MRR vs. net revenue retention. Inflation isn’t flat: Vary your strategy.

SaaS Payments 140

SaaS Payments Pricing Payments Merchant Services 140

FastSpring

MARCH 3, 2023

Zuora is a recurring billing and monetization solution for: Subscription management Revenue recognition Payment collection Quotes And more… However, Zuora has one main shortcoming — it doesn’t handle sales tax or transaction liability for you. sales tax, VAT, or GST) that needs to be collected and how those taxes get remitted.

Payment Services 78

Payment Services Payment Methods Payments Merchant Services 78

Software Platform Consulting

NOVEMBER 25, 2014

The vast majority of tech press is about B2C software companies or software for IT department (e.g., But, there are a few good b2b blogs and newsletters those of you interested in enterprise cloud business applications should follow for inspiration. Platform Economics and Strategy. Similar comments to Hubspot. Openview Labs.

B2B 40

B2B Software Review Payment Solutions Software 40

Chart Mogul

MARCH 6, 2018

Spotify's recent F-1 filing is packed full of metrics and insights into both consumer subscriptions and the streaming music industry. Spotify’s filing gives us a rare look into the metrics of a large-scale consumer subscription business. Average Revenue Per Account (ARPA). Things are very different for B2C though.

Payments 75

Payments Metrics EKS (Elastic Kubernetes Service) SaaS Payments 75

User Pilot

APRIL 18, 2024

Userpilot is a product onboarding platform that can help you with that. ” It’s a good idea to choose the metrics to track at each stage of the conversion path, e.g. CTR, bounce rate, or session duration. You can do it by embedding a testimonial or a list of known clients. Book the demo to find out more!

Payment Methods 104

Payment Methods Marketing SaaS Payments Payments 104

SmartKarrot

AUGUST 10, 2021

It is especially true of SaaS products – where the value in an intangible implication that adoption could lead to better practices and revenue growth. It goes without saying you also need business insights, so your business analytics tools should be able to integrate business data to give you a complete picture.

Payment Methods 10

Payment Methods SaaS Payments Payments SaaS 10