User Pilot

SEPTEMBER 14, 2023

The ability to follow up on failed payments without putting customer retention at risk is a delicate task that must be handled carefully. Dunning emails tend to be the most effective way to remind customers about a failed payment and speed up the payment process by offering alternative options.

Payment Methods 104

Payment Methods Payment Solutions Payment Services Payments 104

Baremetrics

JULY 22, 2021

PayPal is a popular choice for online payment processing. The platform currently serves over 20 million active merchant accounts globally, and is a proven solution trusted by entrepreneurs for over twenty years. It offers detailed information about any subscribed monthly payments that are outstanding.

PayPal 98

PayPal Merchant Services Payments SaaS Payments 98

Baremetrics

JUNE 27, 2021

That’s where SaaS metrics come into play and tell you what you need to know. They give you the data you need to help you make informed decisions about your business. Using the wrong metrics, using them in the wrong way, or overlooking the crucial ones can be a disaster for your business. Stripe is different.

SaaS Payments 69

SaaS Payments Payments Merchant Services Payment Features 69

Baremetrics

SEPTEMBER 15, 2021

For a SaaS business to survive, it needs to track its business data. For a SaaS business to thrive, it needs to deeply understand what the business metrics mean for the state of the business. That leaves you with one question: Can I get a product to do this business metrics analysis for me?

Payments 94

Payments Payment Solutions SaaS Payments PayPal 94

Intercom, Inc.

APRIL 7, 2020

As the coronavirus outbreak upends lives and businesses everywhere, support teams are increasingly the first place that customers turn to for guidance. Whether it’s checking on shipment status, processing refunds, or fielding requests for payment relief, support reps are facing mounting pressure.

Payment Methods 217

Payment Methods Merchant Services B2C Payment Solutions 217

User Pilot

FEBRUARY 7, 2024

Your SaaS product’s free trial conversion rate is one of the most important growth metrics to track. That’s because an integral component of the product-led growth strategy is your ability to convert a free trial user into a paying customer. Offer in-app guidance to trial users and help them experience value.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Scale 52

FastSpring

APRIL 26, 2022

“It’s likely that a finance or sales tools will be less susceptible to churn than a marketing tool, simply because it’s perceived to be more directly responsible for revenue.”. Some churn is acceptable, perhaps even necessary — especially if you’re using a more B2C-style sales approach. Don’t make the formula too complex.

Benchmarks 141

Benchmarks Churn Payments SaaS Payments 141

OPEXEngine

AUGUST 17, 2021

If you fall into this camp or feel like your financial operations could use some help, we’ve found these best practices to work time and again for growing B2B SaaS businesses: Ditch the spreadsheets. Spreadsheets and disconnected systems open the door for errors. It’s easy to see why this approach won’t scale as your business grows.

Payment Services 52

Payment Services B2B SaaS Payments Payments 52

Baremetrics

JANUARY 18, 2022

Companies that operate over multiple regions or countries are increasingly turning to price localization as a way of bringing in more customers and growing their revenue. This is particularly useful for SaaS businesses without many brick-and-mortar assets. Table of Contents. What Is Price Localization? Why Use Price Localization?

Payment Methods 98

Payment Methods Pricing Payment Services Strategy 98

User Pilot

FEBRUARY 5, 2024

But, how can you maximize this metric to attract more customers organically and cultivate product-led growth ? For B2C opt-in trials, a 15% conversion rate is considered effective, while B2B targets should aim for 25%. Roughly, a 15% conversion rate is good enough for opt-in free trials in B2C. But how much?

Payment Methods 52

Payment Methods Payment Solutions SaaS Payments Scale 52

SaaStr

DECEMBER 26, 2019

I’ve worked at multiple high growth SaaS businesses as a growth leader, and the data we’re seeing right now … This is from … is that CAC is increasing both in B2B and B2C, and you’re going to see how that relates, right? It was mostly just how to activate them, how to make them come back to the app.

Sales Hiring 159

Sales Hiring Payment Methods Payment Solutions Marketing 159

OPEXEngine

FEBRUARY 22, 2022

Business to Consumer (B2C). Small and Mid-Market (SMM) SaaS Companies serve customers with annual revenues of $1 million to $1 billion and with a typical employee base of 100 to 1,000. The industry dynamics of SMM SaaS companies pose a threat for these businesses that are not faced by B2C or Enterprise SaaS companies.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

Kellblog

JANUARY 30, 2021

I certainly didn’t have “global pandemic” on my 2020 bingo card and, even if I somehow did, I would never have coupled that with “booming stock market” and median SaaS price/revenue multiples in the 15x range. In an era where we (vendors) increasingly run our own software, running it is increasingly as important as building it.

Technical Review 143

Technical Review Payment Services Payments AI Search 143

FastSpring

MARCH 15, 2023

SaaS accounting software can help you automate: Recurring invoicing. Payment processing. Payment reconciliation. Payment reminders. And more … However, it’s almost impossible to find one accounting software solution that satisfies all your needs as a SaaS company. Global payment processing.

Payment Solutions 78

Payment Solutions Payment Methods Payment Services Merchant Services 78

ProfitWell

NOVEMBER 15, 2019

Retain subscribed customers: Unlike other businesses, SaaS businesses rely on customers paying monthly or yearly for their subscription. Subscription businesses rely on recurring revenue from subscribers, so retaining dedicated customers is crucial to keeping your business alive. ProfitWell Metrics.

Retention 56

Retention Pricing SaaS Payments Payment Methods 56

Totango

JULY 13, 2021

The new customer-centered economy favors recurring revenue business models for B2B markets, while favoring and partial ownership or subscription models for B2C ones. Never give a customer who’s missed a payment downgraded service, as they may not notice they have lost functionality or may even learn to do without it.

Customer Success 104

Customer Success Payment Methods Payments Payment Services 104

FastSpring

DECEMBER 7, 2022

Chargebee is a robust subscription management platform. However, there are certain aspects of collecting recurring payments that you would still be responsible for when using Chargebee, such as: Connecting to payment gateways manually. Reconciling payments, fulfillment, refunds, etc. Zoho Subscriptions.

Payment Methods 146

Payment Methods Merchant Services Payment Services Payments 146

FastSpring

MARCH 3, 2023

Most billing and subscription management solutions let you: Build various trial and subscription models (e.g., Send invoices and/or payment notifications. View reports on the key performance indicators that drive revenue. free or paid trial and usage-based or fixed price subscriptions). Manage active subscriptions (e.g.,

Payment Services 124

Payment Services Payment Features Merchant Services Payments 124

Baremetrics

OCTOBER 12, 2021

of businesses struggle with lead generation. Your SaaS business needs a solid system for finding qualified leads and converting them to customers if it will survive and thrive. Check our own Baremetrics free trial here and start keeping track of your trial metrics. Use Baremetrics to monitor your business metrics.

Payment Methods 98

Payment Methods SaaS Payments Payment Services Sales Hiring 98

ProfitWell

SEPTEMBER 4, 2019

But this week, Kim Terry at Subscription Systems has a slight variation on the common question of how to reduce churn. While not quickest, but definitely quicker, the highest impact churn reduction tactic you can use that doesn’t require extensive research is to change your pricing model to being value metric based.

Churn 53

Churn Payments Payment Solutions B2C 53

ProfitWell

MAY 21, 2020

How B2B and B2C companies can insulate themselves. Metrics you need to stay on top of. For SaaS specifically, because most companies follow a recurring revenue model with long-term relationships, it's extremely difficult to acquire new customers. There should be a concept mapping from the value metric to the pricing metric. #4

Subscription 68

Subscription Payment Features SaaS Payments Data 68

OPEXEngine

JANUARY 18, 2022

Challenges wrought by the pandemic haven’t come with easy or obvious solutions—other than a measure of agility to adapt to new situations. The impact of the pandemic was quite dramatic as we literally lost all of our revenue from one week to the other,” said Marcus Tillmann, CFO of online travel site Trivago. “We Robust technology.

SaaS Payments 52

SaaS Payments Scale Strategy Payment Services 52

ProfitWell

OCTOBER 16, 2019

Some companies report revenue churn, others only share customer or user churn numbers, and often there’s no distinction between whether churn numbers are annual or monthly. I mean, just take a look at all these different surveys: A 2018 KBCM Technology Group survey reported a median annual revenue churn rate of 13.2% Image via Recurly.

Churn 55

Churn SaaS Payments Payments Payment Methods 55

Baremetrics

SEPTEMBER 15, 2021

The ultimate goal of any developer with an idea for some useful software is monetization. Software monetization is simply the act of generating revenue from software. Let’s say you have developed an app that provides enough value to potential clients that you can charge money for its use. Payment ii.

Payment Features 95

Payment Features Payments Payment Solutions Subscription 95

SaaStock

MARCH 20, 2019

Collibra provides a cross-organizational data governance and catalog platform that helps companies maximize the value of their data. Kustomer ’s customer management platform combines data from various sources and allows companies to offer an intelligent, powerful and flexible service. Founded: 2012. Based in: New York. Founded: 2008.

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

Software Platform Consulting

NOVEMBER 25, 2014

The vast majority of tech press is about B2C software companies or software for IT department (e.g., But, there are a few good b2b blogs and newsletters those of you interested in enterprise cloud business applications should follow for inspiration. Platform Economics and Strategy. Similar comments to Hubspot.

B2B 40

B2B Software Review Payment Solutions Software 40

FastSpring

MAY 25, 2023

Pricing your software as a service (SaaS) can be hard enough even during the best of times, but figuring out how to dial in the right pricing to drive more revenue in times of stagflation can be even more challenging. Optimizing your SaaS Pricing Strategy for new MRR vs. net revenue retention. How FastSpring can help.

SaaS Payments 148

SaaS Payments Pricing Payments Merchant Services 148

Baremetrics

SEPTEMBER 10, 2021

Before we look at the promised SaaS revenue models, let’s get a couple definitions out of the way. We need to differentiate among three similar sounding but very different concepts: revenue stream, revenue model, and business model. Revenue stream: This is a single source of revenue for a company.

Payments 102

Payments SaaS Payments Revenue Payment Solutions 102

FastSpring

MARCH 3, 2023

Zuora is a recurring billing and monetization solution for: Subscription management Revenue recognition Payment collection Quotes And more… However, Zuora has one main shortcoming — it doesn’t handle sales tax or transaction liability for you. Read the SocialBee case study here.

Payment Services 78

Payment Services Payment Methods Payments Merchant Services 78

ProfitWell

JANUARY 2, 2020

Subscriptions are built on ongoing relationships with customers, so companies selling subscriptions need to understand how to monetize this relationship on a recurring basis. We’ll talk through the importance of audience targeting, the kinds of resources that are helpful, and the ways to differentiate between B2C and B2C sales.

B2C 52

B2C Subscription Payment Features Payments 52

FastSpring

JANUARY 8, 2019

A type of performance-based marketing in which a business rewards partners (also known as affiliates) for each visitor or customer brought by the affiliate’s marketing efforts. The largest 3rd party ecommerce platform. They also offer Fulfillment by Amazon, where they handle the fulfillment process for your business at extra cost.

Payment Methods 65

Payment Methods Merchant Services Payment Services Outsourcing Services 65

SaaStock

MARCH 20, 2019

Collibra provides a cross-organizational data governance and catalog platform that helps companies maximize the value of their data. Kustomer ’s customer management platform combines data from various sources and allows companies to offer an intelligent, powerful and flexible service. Founded: 2012. Based in: New York. Founded: 2008.

SaaS Payments 100

SaaS Payments Merchant Services Payment Solutions Payments 100

User Pilot

APRIL 18, 2024

Userpilot is a product onboarding platform that can help you with that. ” It’s a good idea to choose the metrics to track at each stage of the conversion path, e.g. CTR, bounce rate, or session duration. You can do it by embedding a testimonial or a list of known clients. Book the demo to find out more!

Payment Methods 105

Payment Methods Marketing SaaS Payments Payments 105

SaaStr

AUGUST 12, 2022

While Azure and Google Cloud grew at record rates, Shopify for example, its SaaS business only grew 10% last quarter. So clearly there are areas of our economy that are slow growing and B2C has its challenges. Have revenue, but early, so like 50K ARR after two months of charging for a product. We had had two million in pre-seed.

Scale 192

Scale SaaS Payments Scaling SaaS 192

SmartKarrot

AUGUST 10, 2021

It is especially true of SaaS products – where the value in an intangible implication that adoption could lead to better practices and revenue growth. How will you perfect your software? Especially if you are into SaaS, behavior analytics has the potential to make or break your business. Like what you are reading?

Payment Methods 10

Payment Methods SaaS Payments Payments SaaS 10

Chart Mogul

MARCH 6, 2018

Spotify's recent F-1 filing is packed full of metrics and insights into both consumer subscriptions and the streaming music industry. Spotify’s filing gives us a rare look into the metrics of a large-scale consumer subscription business. Average Revenue Per Account (ARPA). Things are very different for B2C though.

Payments 75

Payments Metrics EKS (Elastic Kubernetes Service) SaaS Payments 75

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Allison Pickens. Amarachi Ogueji. Anika Zubair.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21