CustomerSuccessBox

APRIL 7, 2022

Puneet Kataria shares his experience and observation on how customer success teams can be agile in the Customer Success Vodcast hosted by tl;dv! Every customer success team during the onboarding, buzz around the term “Early value”, the question is how does it all start and even delivered? Scale and shine. A greater coverage.

Onboarding 52

Onboarding SaaS Payments Payment Methods Scale 52

Chargify

MARCH 25, 2019

This is a huge leg up when selling to businesses because when the time comes to scale up to a premium offer, the decision making process is already skewed in your favor. And because subscription services offer the freedom to jump off, a poor UX or unclear onboarding process could be enough of a headache to send a prospective customer packing.

SaaS Payments 54

SaaS Payments Payment Methods Subscription Payment Features 54

SaaStr

APRIL 23, 2019

Brex Co-Founder and CEO Henrique Dubugras will talk about what he’s learned building the fastest-growing B2B company. Learn what he did differently the second time around and the specific decisions he made to drive growth among B2B companies with Brex. We’re like, “We’re not going to go into this payments thing.”

Sales Hiring 171

Sales Hiring Sales Recruiting Scale Payment Methods 171

Sales Hacker

SEPTEMBER 16, 2019

One of the biggest decisions you can make when setting up your sales team is whether to focus primarily on inside or outside sales. We’ll look at the strengths of each type of sales, why you need both of them in your team, and how to determine the best balance for your organization. What is inside sales? What is outside sales.

Sales Hiring 81

Sales Hiring Scale Sales Recruiting Payment Methods 81

ChurnZero

APRIL 15, 2022

Bad timing sticks out a mile.”. If your Customer Success (CS) teams doesn’t possess ESP, you need tools to identify a customer’s buying signals, usage behavior, and ROI to break the endless cycle of trial and error with your expansion outreach. SalesIntel is a leading sales intelligence platform and B2B contact data provider.

Payments 98

Payments SaaS Payments Payment Methods Payment Services 98

OPEXEngine

AUGUST 9, 2022

A Bain survey of sales operations executives, in partnership with Research Now SSI, found that only 43% of sales organizations develop plans for a recession well in advance of it. Yet too many sales teams use outdated practices in making account and territory assignments. Know when to walk away. Amplify low-cost sales channels.

Scale 59

Scale VP of Engineering Payment Services Underperforming Technical Team 59

FastSpring

MARCH 27, 2023

Ryan Austin had VP-level experience in training when he decided to start a consulting business to help enterprise-level companies with their corporate learning and development initiatives. Ryan and his team noticed so many inefficiencies across the L&D workflows. “It There are now over 150 enterprise companies using the platform.

Payment Solutions 91

Payment Solutions Payment Services SaaS Payments VP of Engineering 91

Audacix

MAY 27, 2022

How to build a culture of security within your SaaS development team? In order to get your repeat business, they forget to explain just how you can build a repeatable, scaleable and consistent application security structure within your software development teams. No developer wants to create software with security holes.

Payment Solutions 52

Payment Solutions SaaS Payments Underperforming Technical Team Payment Services 52

Intercom, Inc.

DECEMBER 21, 2021

It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited. But as you scale beyond Series A, how can you be sure you’re choosing the right lane?

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

Sales Hacker

MARCH 30, 2021

Scaling sales during the pandemic. How to build a winning sales team. Scaling Up During The Pandemic [11:40]. Developing A Winning Sales Team [16:24]. It provides the information that helps me succeed, translating down into my sales team as I’m coaching and mentoring them. We’re on iTunes.

Scale 102

Scale Payments Technical Advisors Sales Recruiting 102

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. These companies can scale really efficiently. David, you talked a bit about the team and the founders.

Payment Solutions 154

Payment Solutions Pricing Payments Payment Services 154

SmartKarrot

MAY 13, 2022

Digital disruption affects every industry and every business, including B2B companies. Do you know what impact digital disruption can put on B2B companies? To make sure we are on the same page, let us first describe what we mean when we talk about technology bringing disruption to B2B companies. Like what you are reading?

B2B 10

B2B Artificial Intelligence Payment Services Social Media 10

SaaStr

AUGUST 12, 2022

Jason recently opened up an AMA on Twitter Spaces to answer questions about scaling and VC funding. Colin here, CEO of a startup, B2B SaaS, and raising a seed round right now. What are you seeing out there, is B2B even going to survive in the next two or three months of raise, we’re down to three months runway?

Scale 209

Scale SaaS Payments Scaling SaaS 209

Sales Hacker

MARCH 2, 2020

B2B Is Really P2P. Sales Development and Prospecting. The Sales Development Playbook. The 5 Dysfunctions of a Team. If you truly want to be a better leader, better salesperson , better speaker, better writer, or just a better person, you need to study the craft. The Joshua Principle. Eat Their Lunch. Top of Mind.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

SaaStr

AUGUST 9, 2019

You’ll also learn how leading SaaS companies are able to scale and thrive in this complex, dynamic environment. Here’s what Eyal and Megan talk about: How to develop software faster. Then maybe dive a little bit deeper on especially scaling sales and customer experience in particular. Missed the session?

SaaS Payments 137

SaaS Payments Cloud Technical Review Scale 137

SmartKarrot

SEPTEMBER 23, 2022

To develop excellent customer experiences , consultants have worked hard to assist businesses in recognizing the magnitude of customer scores. The objective is to develop a strong customer base. The foundation of your customer health score is determined by the objective your team is aiming for using the customer success health score.

Customer Success 10

Customer Success Underperforming Technical Team Payment Solutions Payment Features 10

SmartKarrot

SEPTEMBER 23, 2022

To develop excellent customer experiences , consultants have worked hard to assist businesses in recognizing the magnitude of customer scores. The objective is to develop a strong customer base. The foundation of your customer health score is determined by the objective your team is aiming for using the customer success health score.

Customer Success 10

Customer Success Underperforming Technical Team Payment Solutions Payment Features 10

FastSpring

JANUARY 27, 2022

We also show you how to personalize your billing practices with advice from our experience working with thousands of SaaS businesses. The person using your SaaS product may not have access to the credit card used to sign up. He then sent out a link to this page inside payment failure notification emails.

Merchant Services 111

Merchant Services Payment Services SaaS Payments Payment Solutions 111

SmartKarrot

JULY 14, 2020

The B2B Tech world is booming with SaaS business models. You will only have to worry about the recurring payments, which is otherwise known as MRR, monthly recurring revenue. You will now have to raise some substantial amount of funds, you will have to increase the team members, invest in product development, and scale-up.

Business Model 10

Business Model B2B SaaS Payments Payment Features 10

User Pilot

MAY 9, 2024

Develop educational content, like webinars or courses, to help users discover new use cases and features. Reduce the workload of the customer success team. Use the insights from market research , surveys and interviews, and conversations of your customer-facing teams to create user personas representing main user types.

SaaS Payments 52

SaaS Payments Payment Services Onboarding Payment Solutions 52

Intercom, Inc.

JANUARY 3, 2020

Brands are now building physical stores that act as real-world ads for products you purchase online. Despite huge growth and development over the last ten years, there’s also been some disappointments. Paul: I have the Google Pixel 4 here, my new phone – it is exactly the same as the iPhone, in hardware.

Payment Methods 118

Payment Methods Payment Solutions Technical Review Technology 118

SaaStr

NOVEMBER 22, 2019

Before Optimizely, Travis spent 6 years at Salesforce in a number of sales roles including building the first Platform Sales team. What does Travis advise founders when it comes to uniting customer facing teams? * During his time at Optimizely, the company grew from from $7 to >$90M in ARR and from 40 to 400 people.

Underperforming Technical Team 164

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 164

Baremetrics

NOVEMBER 9, 2021

It’s natural to lose interest or just not have the resources to keep a startup going or scaling. Whether you’re an early-stage founder or you’ve built up an established B2B SaaS business, it's crucial to understand how valuations work and how you can prepare for an exit when the time is right for you. Transferability 2.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

Intercom, Inc.

OCTOBER 29, 2020

Think about what you could be doing to bring more diversity into your teams and be more inclusive as a company, and go actively out of your way in order to achieve set goals. I usually do them with Paul or people from the product teams – it’s much more fun to be on a podcast with your boss. Be open-minded.

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

ProfitWell

DECEMBER 4, 2019

Recurring payments. The software-as-a-service business model involves providing a subscription service, so you will have to worry about getting payments every month/year as opposed to only once. Recurring payments take the form of monthly recurring revenue, otherwise known as MRR. In SaaS, clients do not buy hardware.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

SaaStr

NOVEMBER 21, 2019

Emilie Maret | Fellowship Team @ The Family. We’re a team of former investors and operators from the likes of Facebook, Deliveroo, and the Swedish payments company Klarna. We are a purely B2B fund, focused on software and fintech. Emilie Maret | Fellowship Team @ The Family. Maybe fifty of them are B2B SaaS.

New CTO 152

New CTO Sales Hiring B2C CTO Hire 152

SaaStr

OCTOBER 24, 2019

Jos White of Notion and Christian Lanng of Tradeshift team up to show you how to work within, and sometimes around, rules in the workplace. Nobody ever build a social network for business on this scale. But invoicing happens to be connected to something really, really important, which is payments. Work smarter, not harder.

Payments 103

Payments Payment Features SaaS Payments Underperforming Technical Team 103

SaaStr

JULY 8, 2020

On either a scale of 1 to 10 or a percentage basis, where is seed investment? Personally, our team has been holding back a little bit. I think everyone needs some stability, whether it’s good, bad, or ugly or in the middle to survive. He said, “Seed is at 10% of what it was.” Aileen Lee: Yeah.

Investment 166

Investment Technical Review Part-Time VPE Development Team Review 166

SaaStr

MAY 27, 2020

Whatever it is, the way you tell your story online can make all the difference. I thought it was worth putting three trillion into perspective for you so you could get some sense of scale. I thought it’s also worth giving you some sense of scale for how much the US government takes in in revenue every year.

Technical Review 205

Technical Review Payment Services Payment Methods Development Team Review 205

FastSpring

FEBRUARY 23, 2023

Global SEO: The First Thing You Need to Verify One of the first things that Michael checks when he’s working with a new client that has a website translated into multiple languages is their hreflang tags. Our all-in-one payment platform includes a best-in-class localized checkout, subscription management, global tax management, and more.

Payment Solutions 118

Payment Solutions SaaS Payments Strategy Software 118

SaaStr

AUGUST 6, 2019

” So we wanted to create essentially … Well, you can probably describe it the easiest way as an anti-SAP of supply chains, something that was easy, simple, free to use, open, and easy to develop for. Third parties are developing apps for our platform. What is Tradeshift really? Just like Salesforce, we have a platform.

Payment Solutions 152

Payment Solutions Payments Outsourcing Services SaaS Payments 152

ChurnZero

JANUARY 17, 2020

These tools have a profound impact on free ing up team member time.? . Take comfort in the fact that every CS team must start somewhere! Take comfort in the fact that every CS team must start somewhere! . Curious where your team should begin? Drew Jordan, Business Development, Gravyty . Jump to: .

SaaS Payments 72

SaaS Payments Payment Services Payments Underperforming Technical Team 72

ProfitWell

JUNE 7, 2020

Poor customer service. Poor understanding of the value of your product/service. Credit card payment failures. Content can be personalized. For example, a B2B customer likely tracks different metrics than a B2C customer. But does personalization really matter? Customers think your product is too expensive.

Churn 83

Churn Payments Scale Underperforming Technical Team 83

SaaStock

FEBRUARY 13, 2019

Notey Labs create digital solutions to help companies handle international online space. Ultrasite is a global website builder, Chinafy is a tool for making websites China-compatible, and Connect is their collaborative content management platform for brands. ViSenze recommends items to customers on websites and social media.

SaaS Payments 225

SaaS Payments Payment Solutions Merchant Services Payment Methods 225

SmartKarrot

DECEMBER 16, 2022

To augment sales and aid in the organization’s expansion, a client partner , also known as a client relations manager, is in charge of developing trusting relationships with clients and customers. A client partner specializes in supporting and developing great connections with customers to ensure customer pleasure. lakhs to 5.3

Scale 10

Scale Payment Methods Underperforming Technical Team Outsourced Development 10

SaaStr

JANUARY 14, 2020

We all know and could name several successful B2C and B2B companies. My intention today is to share a little bit about our journey as a company, my personal journey as an entrepreneur, and give you something that you can take away to apply to your own businesses. He had a sense for it. He saw something.

B2B 135

B2B B2C Scale New CTO 135

SaaStr

MARCH 13, 2020

and Robert Vis of MessageBird will walk through lessons learned to survive hypergrowth and what will make a difference when it comes to scaling. He’s an incredible founder, person and a very, very dear friend, and changing the way SaaS as an industry will work and be structured in the future. Harry Stebbings of Stride.VC

SaaS Payments 218

SaaS Payments Payment Methods Finance Payments 218