Intercom, Inc.
MARCH 11, 2021
On the surface, B2B customer support issues might look quite different from those of B2C. Typically, B2B issues can be more complex, require the collaboration of a lot more departments within the company, and are often in direct dialogue with the consumer, rather than a buying team or committee. Know your user.
Valuize Consulting
JUNE 9, 2022
If you’re a CCO or CRO at a B2B technology company, ask yourself these 3 critical questions: Is your existing Customer Success management team struggling to keep up with your customer’s needs and your business goals? The Business Impact Of Senior Customer Success Operations Leadership. Are You Missing The Mark On CS Operations?
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Teamgate
NOVEMBER 21, 2018
You’re a mentor at Startup Wise Guys , a European B2B startup accelerator. To develop leadership capabilities, I’m talking about everyone, not only about managers. If they are not going to leverage those digital possibilities it will be super hard to develop the business, because the competition is so high.
CustomerSuccessBox
DECEMBER 12, 2019
Since the last 5 years, Customer Success has become a buzzword in not only the B2B SaaS industry but several other industries too. Can a software developer do sales? Discuss with the senior leadership on what things need immediate attention and then make a detailed plan with timeline to achieve those.
Valuize Consulting
JUNE 10, 2020
C ustomer success processes in B2B software businesses today are often inefficient, siloed and lacking scalability. Perhaps it was fueled by all of the strategic expertise, funding and time required to develop a category-leading customer success strategy—one that transforms your company’s revenue retention and expansion metrics.
FastSpring
MARCH 27, 2023
We’re enterprise software for a new category called LearnOps. So essentially building the first operating system for corporate learning and development teams in bringing thought leadership community best practices around the LearnOps category. That’s really when it got us thinking about that.
TriTuns
NOVEMBER 13, 2018
Tri Tuns has worked with a large number of CS teams and the buyers of software to help them increase their ability to proactively drive and sustain effective software adoption. Our proven educational programs help buyers of software develop the skills they need to increase effective use of software within their own organizations.
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