Intercom, Inc.

JANUARY 12, 2022

That’s how I ended up moving from that job into an analytics job at a tech company in San Francisco. That was my first job in tech. However, we’ve had a great team. I worked there for a couple years as an analyst or data scientist. ” Just as you get good at it, you’re onto the next one.

Data 151

Data Airlines AWS Underperforming Technical Team 151

SaaStr

JULY 20, 2021

That was in no small part due to having a board that was aligned with David’s vision. It’s a brutal, awful slog in the start. I would say, it’s always good to call out just how awful it is to be a founder, to be an entrepreneur, because that is a unique perspective that you bring to the board room that no one else shares.

Underperforming Technical Team 243

Underperforming Technical Team Sales Hiring AWS Business Model 243

Intercom, Inc.

DECEMBER 2, 2021

From the process of disambiguation and the worst outage we ever had to our obsession with speed and how legal and engineering teams can work better together, Engineer Chats will give you a peek behind the engineering process at Intercom. When tackling a technical design for a system, make sure you always understand the data models first.

Engineering 178

Engineering Technical Review Systems Review Underperforming Technical Team 178

Intercom, Inc.

OCTOBER 12, 2021

As a support leader, you already know how important it is to take care of your customers – but it’s just as important to take care of your support team. Here’s why human support is so crucial for any customer-centric organization, and how it can have a significant impact on your team, your business, and your customers. Here’s why.

Underperforming Technical Team 222

Underperforming Technical Team Technical Review Payment Methods Payments 222

Outseta

AUGUST 23, 2017

You can’t have a top down budget created by an executive team and approved by the board, while also having self managed teams that are empowered to make decisions by sensing and responding to what the market and the business is telling them. In this case I was consulting with an early stage tech start-up.

Forecasting 52

Forecasting Scale Underperforming Technical Team Technical Review 52

SaaStr

MAY 15, 2020

Where do most teams go wrong in implementing the role out of their CS strategy? Does Bridget believe CS teams should be involved in the upsell process? Did a lot of consulting for high tech startups, I really love the startup space. Is there a customer success playbook that I have to develop? What works?

Sales Hiring 195

Sales Hiring Scale Technical Review Outsourcing Services 195

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Anita Nielsen.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SmartKarrot

JUNE 30, 2022

For people, goods, processes, and technology to offer a compelling and cohesive customer success approach, the company’s operational model needs to be realigned in the Age of the Customer. It is crucial to start by getting to know your new customer success team. Have a consistent compensation model for customer success teams.

Acquisition 10

Acquisition Customer Success Technical Review Underperforming Technical Team 10

User Pilot

APRIL 21, 2023

The aim of product analysis is to better understand its strengths and weaknesses, to evaluate how effective it is at satisfying user needs , and to identify areas for improvement. Product analysis benefits teams from across the organization, including your product , marketing , customer success , and UX design colleagues.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Onboarding Retention 98

SaaStr

APRIL 30, 2022

The second constituent there is the developer. Why do developers love SaaS products? Customer acquisition is basically how much do you spend in terms of sales people, sales team, and in terms of marketing to acquire a new customer. Low touch you’re gonna talk a lot about what we call customer success teams.

SaaS Payments 237

SaaS Payments Metrics Payment Methods Scale 237

Sales Hacker

SEPTEMBER 14, 2021

Who sales development should report to (spoiler: it’s marketing). Who should sales development report to? [15:20]. We talk about the history of marketing, who sales development should report to, all of it. I have about 140 folks and that includes the sales development reps. powered by Sounder. What You’ll Learn.

Sales Recruiting 81

Sales Recruiting Sales Hiring Marketing Underperforming Technical Team 81

All that Saas

DECEMBER 24, 2021

Today, we are going to review Fyle , an online expense management software for modern businesses. Don’t trust technology with your finance expenses? We decided to check out this expense management software and give its readers a detailed Fyle review. Fyle Review (2022) – Expense Management Software. Enterprise.

Software Review 52

Software Review Systems Review Technical Review Merchant Services 52

Intercom, Inc.

JANUARY 3, 2020

This year, with the ushering out of one decade and the heralding of a new, we decided to broaden the conversation and also take a look at the decade we are leaving behind and our hopes for tech in the next 10 years. We each take a look back and try to pin down our decade-defining technologies. Des: What do you think that represents?

Payment Methods 118

Payment Methods Payment Solutions Technical Review Technology 118

SaaStr

JULY 1, 2020

She manages a huge global team. It has a portion of its revenue that’s very sensitive to the economy and a lot of startups in the customer base, good and bad, right? Sam will have a lot of interesting perspectives on how he manages his team through these times. Four, people in the sale? Jason Lemkin: None.

Merchant Services 178

Merchant Services Scale Sales Recruiting Sales 178

Neil Patel

FEBRUARY 5, 2021

This involves a ton of seemingly trivial technical tasks that add up. All the technical stuff is managed by the provider, the sites are blazing fast, and WordPress never goes down. All the technical stuff is managed by the provider, the sites are blazing fast, and WordPress never goes down.

Management 137

Management Technical Review Outsourced Development Engineering 137

SaaStr

SEPTEMBER 13, 2020

374: ZoomInfo founder and CEO Henry Schuck shares how he built a business from scratch and grew it into one of the most successful IPOs of the 21st century—and what it was really like…the good, the bad, and most of all, the ugly. It’s also been a powerful moment for technology to be a force for good. It is staggering.

Sales Hiring 158

Sales Hiring Scale Payments Cloud 158

Sales Hacker

SEPTEMBER 29, 2020

They sell that product to general councils, operations teams, and deal desks. They sell that product to general councils, operations teams, and deal desks. Keep the promise of sales enablement and keep your team doing what they do best, which is winning. We went through an acquisition and we got bought.

Scale 108

Scale CTO Hire Scaling CTO Coach 108

Neil Patel

JANUARY 1, 2021

Suffice it to say, new laws and changes in technology have made EHR systems essential. This so-called “ pajama time ” has become an awful reality for every physician stuck using a well-intentioned but poorly-performing EMR system. Their Switching Team will help you import everything and live support is included with every plan. #4

Systems Review 143

Systems Review Healthcare Software Review Marketplace as a Service 143

SaaStr

NOVEMBER 13, 2020

What about, as someone who’s gone from your own solo GP fund in 2012 to a team, how does a founder think about a new partner? They will fall asleep thinking about your company and wake up thinking about your company, and hopefully not in a bad way, in a good way. That’s true. Deals are getting done faster than ever.

Sales Recruiting 167

Sales Recruiting Development Team Review Technical Review Sales Hiring 167

Sales Hacker

NOVEMBER 10, 2020

If RFPs are slowing down your sales team, you need to check out Loopio. We’re excited to have on the show today, a luminary and one of the most dynamic tech startup CEOs out there, and the CEO and co-founder of a company called QuotaPath. And every week we’re onboarding three to four to five teams.

VP of Engineering 75

VP of Engineering Scale Development Team Review Technical Review 75

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). Meanwhile, marketing teams from every competitor fight to rank on the same top keywords, driving costs per click through the roof. They aren’t alone.

Scale 70

Scale Startup Technical Review Software Review 70

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). Meanwhile, marketing teams from every competitor fight to rank on the same top keywords, driving costs per click through the roof. They aren’t alone.

Scale 51

Scale Startup Technical Review Software Review 51

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). Meanwhile, marketing teams from every competitor fight to rank on the same top keywords, driving costs per click through the roof. They aren’t alone.

Scale 40

Scale Startup Technical Review Software Review 40