Intercom, Inc.
APRIL 22, 2021
After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. Solvers tend to be reactive to what leadership is really worried about. But the work is still there, it still needs to happen.
Andreessen Horowitz
APRIL 30, 2024
And I guess that was one of the biggest learnings of my career, which is, again, you need to be the biggest user of your own product. And the second one is that sometimes, little subtleties in user experience have a disproportionate effect. Obviously, at that time, I was dealing with a lot of app developers.
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Intercom, Inc.
FEBRUARY 26, 2018
Knowing what to outsource and to whom is an art, so we use the following guidelines to help us make decisions: Don’t outsource things core to your customers’ user experience as this makes it easier for others to copy your product and disrupt your business. Best in class public companies (e.g. Google, Microsoft, Apple).
SaaStr
SEPTEMBER 12, 2019
I actually enjoy doing my expense reports now, but expense reporting prior to Expensify was just awful. What Expensify has done is focus on the end user, which is a person like me going to dinner, taking a photo, uploading the receipt, and then procurement and everyone can deal with that side of the business.
SaaStr
AUGUST 10, 2023
They had open cores and created enterprise features around it to protect the business model until it got torpedoed by AWS early on. You’ll notice an evolution in how you approach customers, board meetings, and leadership. If they build in a silo, they build incoherent user experiences.
Sylvia Ng
FEBRUARY 17, 2016
Keen appreciation for art, design, and user experience. Work across the stack: mostly Python/Flask, PostgreSQL, JavaScript (React/JQuery/Backbone) and working with AWS. Be a key decision maker and work very closely with leadership. Have strong opinions. Accept failure as part of learning. JOB REQUIREMENTS – BUILD.
SaaStr
MAY 14, 2019
Mikkel : Well again, the public cloud, AWS, was the dominant leader. We are seeing platform shifts from how they traditionally run their infrastructure and services and business to seeing them run that stuff on AWS. Ophelia : When you started out you spoke a lot about the differentiator being that Zendesk is focused on user experience.
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