Intercom, Inc.

JANUARY 12, 2021

This post is an adaptation of a talk I recently gave at the Amazon Web Services (AWS) community day event in Dublin about the technical strategies I’ve experienced that don’t work and the ones that have helped us to grow and scale at Intercom. At Intercom, we’ve found success running Lambda as glue code between AWS services.

Technical Review 269

Technical Review Scale multi-cloud Kubernetes Scaling 269

Tom Tunguz

NOVEMBER 8, 2023

Most sophisticated data teams run like software engineering teams with product requirement documents, ticketing systems, & sprints. Data Products : The combination of large language models and data teams becoming software teams has led to data products. The same thing is happening in data.

Artificial Intelligence 228

Artificial Intelligence Trends Data Software Review 228

Intercom, Inc.

APRIL 22, 2021

I was the only manager, and I definitely didn’t know what I was doing. And we need to find a way to acknowledge these folks, and so I talk to Rick Boone, Senior Software Engineer and Strategic Advisor to the Vice President of Infrastructure Engineering at Uber, who’s a great example of this.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

OpenView Labs

JANUARY 27, 2021

It’s wild how many software-engineer-focused products just land them on a blank screen after signup and expect them to click around and figure out how to connect it to their Kubernetes instance, or whatever. If your product’s value isn’t apparent very quickly, you’re in trouble. Developer Buyer Journey Best Practices from OpenView.

Development 105

Development DevOps as a Service Software AWS 105

Sales Hacker

SEPTEMBER 29, 2020

Not me personally, but a bunch of smart PhDs and software engineers, they’re the ones that can make it a reality. If you can just hold back and show a little restraint, and just make sure that you know you’re building the right thing, especially on the software side, you can definitely get out of the gate faster.

Scale 117

Scale CTO Hire CTO Coach Scaling 117

Outseta

MAY 8, 2020

As I’m now 10 years in, I feel like I can *officially* say that I have significant “experience”—I’ve definitely packed a wide range of experiences into the past decade. There’s an awful lot of nuance here and the devil is in the details. I feel very lucky to be able to write that sentence.

Part-Time VPE 102

Part-Time VPE Fractional VPE Sales Hiring Underperforming Technical Team 102

Outseta

OCTOBER 11, 2019

Introducing Product Market Appetite Most discussions of product market fit begin with some squabbling over its definition—what exactly do we mean when we use this term? Rather than squabble over definitions provided by others, I’d like to introduce three definitions that have been helpful to me.

Product Marketing 50

Product Marketing Marketing Sales Hiring Education 50