SaaStr

OCTOBER 15, 2019

So one place would be in your customer success organization. We were doing more customer support, less customer success. It was less about making sure that customers were happy and individually reaching out to them. So that means retooling your customer success organization. Thanks Allie.

Underperforming Technical Team 165

Underperforming Technical Team Sales Hiring compliance SMB 165

SaaStr

MAY 15, 2020

333: Bridget Gleason is the Head of Sales and Customer Success @ Tidelift, the company providing managed open source, backed by maintainers. Finally, before YesWare, she was VP of Sales @ Engine Yard, where she tripled monthly recurring revenue, over the course of her 3+ year tenure, in 3 key leadership roles.

Sales Hiring 204

Sales Hiring Scale Technical Review Outsourcing Services 204

SaaStr

SEPTEMBER 12, 2019

Your sales team becomes more efficient, your customer success team becomes efficient, your customers like you more. When your customers are actually using the product and love the product, it’s such an easier sell. As organizations engage more deeply with Slack, they often upgrade to paid plans via our website.

Investment 101

Investment Underperforming Technical Team Sales Hiring Software Review 101

ChurnZero

SEPTEMBER 30, 2021

As your Customer Success team grows, it becomes necessary to set up an infrastructure around your data, processes, people, and systems to better enable your team – and that’s where Customer Success Operations comes in. For example, I think of AWS. Being under Customer Success can be powerful.

Customer Success 52

Customer Success Scale Sales Hiring Revenue 52

SaaStr

DECEMBER 13, 2019

Most recently Yousuf was the CIO & VP of Customer Success @ Moveworks, the advanced AI built for enterprise providing automatic resolution of IT issues. Most recently, Yousuf was the CIO and VP of Customer Success at Moveworks, the advanced AI built for enterprise, providing automatic resolution of IT issues.

Technical Advisors 167

Technical Advisors Scale Technical Review Payment Solutions 167

Sales Hacker

SEPTEMBER 14, 2021

See how Outreach runs account-based plays, manages reps, and so much more using their very own sales engagement platform. Everything is backed up by data pulled from Outreach processes and customer base. Prior to joining Bamboo, Amy spent more than 15 years in technology and marketing leadership roles in the greater Seattle area.

Sales Recruiting 79

Sales Recruiting Sales Hiring Marketing Underperforming Technical Team 79

Sales Hacker

OCTOBER 7, 2021

Bringing Sales & Leadership with Heart and Ladies Happy Hour to the sales community. Jen believes everyone should have the opportunity to be seen, heard, valued, and empowered for success. I went through a VP of Sales Program with SaaSy Sales Leadership — the moment I realized I didn’t want to be a VP of Sales.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Sales Hacker

SEPTEMBER 29, 2020

Sales enablement is easy: all you have to do is create perfectly targeted content, stay informed on email best practices, drive more engagement quarter over quarter, spend less money, and do all of this with less time. Vishal Sunak: Thankfully now I have a great sales team filled with great sales leadership. It’s not that easy.

Scale 107

Scale CTO Hire Scaling CTO Coach 107

SaaStr

SEPTEMBER 13, 2020

We’ve all seen AWS and what they’ve done with their platform. Henry Schuck: And when I was thinking about this mistake, I was thinking about: Why was it that I wanted to put all the dollars into sales, and I was much less likely to put it in marketing, or HR, or customer success? It is staggering.

Sales Hiring 166

Sales Hiring Scale Payments Cloud 166

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). As every SDR gains access to these types of sales engagement tools, response rates will no doubt continue to dwindle. CRM or marketing automation).

Scale 70

Scale Startup Technical Review Software Review 70

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). As every SDR gains access to these types of sales engagement tools, response rates will no doubt continue to dwindle. CRM or marketing automation).

Scale 51

Scale Startup Technical Review Software Review 51

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). As every SDR gains access to these types of sales engagement tools, response rates will no doubt continue to dwindle. CRM or marketing automation).

Scale 40

Scale Startup Technical Review Software Review 40

SaaStr

OCTOBER 25, 2019

276: Liat Bycel is VP of Customer Engagement @ Airtable, the startup that works like a spreadsheet but gives you the power to organise anything. In Today’s Episode We Discuss: * How Liat made her way into the world of SaaS and came to be VP of Customer Engagement at one of Silicon Valley’s hottest startups in Airtable.

Sales Hiring 113

Sales Hiring Sales Recruiting Scale Underperforming Technical Team 113

SaaStr

JULY 10, 2020

I’ve held a bunch of technology leadership roles in startups, in rocket ships and turnarounds, including about 10 years at Google, and just over three years leading efforts at Evernote. So over the course of those 20 or so odd years in technology leadership roles. The second is the engagement level of that cohort.

Scale 201

Scale Sales Hiring Pricing Sales Recruiting 201

SaaStr

MAY 21, 2019

78 times in the AWS … ADABAS was referenced in the Amazon press release and earnings announcement. Now, let’s imagine that this company, over the last few years, heavily invested in customer success and really drove up their net retention by 15 points and let’s say, they’re 125% net retention.

Cloud 171

Cloud Scale Finance Retention 171