Remove AWS Remove compliance Remove Retention Remove Scaling
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How we ensure the highest standards of data privacy and compliance within Intercom

Intercom, Inc.

As businesses grow and scale, they need to continue to earn and build on that trust in every way they can – but with rapidly expanding tech stacks, it’s not just their own company policies they need to monitor, it’s those of every company they partner with. Explore other articles in the series. Your data is our most critical asset.

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Thanks to ChartMogul, ChurnZero, Cledara, Secureframe, and Verdane for Sponsoring SaaStr Europa 2023!

SaaStr

You need an efficient way to keep your customers successful, reduce churn, drive adoption, and increase net revenue retention. ChurnZero lets your CS team manage and expand accounts at scale with proactive, personalized engagement that helps every customer succeed.

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Top 10 Trends for Data in 2024

Tom Tunguz

Meanwhile, regulation and compliance mean the governance burden only increases. The Pendulum Swings to Small Data : Modern Mac laptops have the same computational power as the AWS servers Snowflake used to launch the company. Instrumentation and Governance Enable Many New Use Cases : Today’s data leaders are struggling.

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Clouded Judgement 3.22.24 - ERR vs ARR and the Conundrum of AI Revenue Streams Today

Clouded Judgement

Enterprise software businesses strive for 90-95% gross retention (generally the percent of revenue that sticks with you vs churns altogether), with net expansion in the 120%+ range (the aggregate change in expansion - contraction - churned revenue). Namely, retention!! For “fake” ARR, retention can vary wildly.

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How CIOs & CISOs can prepare to comply with the Indian Digital Personal Data Protection Bill 2023

Audacix

While there are many aspects of the Bill that are yet to be finalised, what we do know is that companies who leave it until the last minute to begin their compliance journey will invariably fail in their efforts. Overall the bill expands compliance requirements for information security teams around personal data protection.

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20 quick insights on Customer Success and SaaS metrics with Dave Kellogg

ChurnZero

Following the webinar, we invited Dave to give his rapid-fire takes on tracking the retention of auto-renew customers, calculating customer lifetime value as a startup, comping CSMs on expansion, determining the importance of measuring time to value, and much more. tech ops, AWS, technical support). A: I love auto-renews.

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What Are SaaS Products + 22 Successful SaaS Companies to Follow

User Pilot

Appcues enhances user onboarding, adoption , and retention with targeted walkthroughs, in-app messaging, and feature adoption tools. It’s suitable for businesses wanting control over their infrastructure and the ability to scale. Effective use of CRM systems can enhance customer service, retention, and the sales process.