OPEXEngine

JUNE 25, 2020

However, the ripple effects from the rest of the economy have slowed growth for most companies and makes cash flow an even more important metric to stress test whether a company can manage thru the current changing environment. How Did SaaS Companies Look Financially Coming into the Covid Economic Crisis?

Benchmarks 52

Benchmarks SaaS Airlines Travel 52

Intercom, Inc.

APRIL 18, 2019

Customer Success was barely a discipline when Anthony joined Gainsight, but thanks to the rise of SaaS and subscription-based business models more generally, where retaining and providing value to your existing customers is a non-negotiable, the category has exploded. Or an airline at 34. Or a mail-order record company at 20.

Scale 112

Scale Sales Recruiting Marketplace as a Service Sales Hiring 112

ProfitWell

APRIL 29, 2020

Especially since subscriptions are all about relationships, you want customers to feel nurtured by your company. Since subscriptions are all about building strong relationships with your customers, you want a pricing strategy that recognizes them. Ensure you’re using a value metric (what you’re physically charging for).

Pricing 52

Pricing Subscription Payment Features Airlines 52

Intercom, Inc.

AUGUST 8, 2019

And at the risk of falling into a metrics rabbit hole, how does your team think about measuring success of the help center? It’s something that we’re working on, but for the help center, we definitely look at some pretty standard metrics: how many tickets are filed from each article? So we look at those metrics as well.

Scale 168

Scale Scaling Engineering Branding 168

SaaStr

JUNE 10, 2020

And we even had CEO’s that use our product that were on vacation that needed to get their families home and they called into the airline, to the hotel and they couldn’t get on the phones. Our suppliers came in, our airlines and hotels came in and started contributing content. All the phones were busy.

Travel 175

Travel Marketing Scale Outsourcing Services 175

SmartKarrot

JUNE 15, 2020

A Twitter poll showed how airlines customers are willing to pay an astounding $19.83 Monitoring metrics are often the crux of the company’s success. Customer success metrics can tell you whether you’re on the right path or the wrong one. Monitoring metrics tells you when to change, and how much to change.

Social Media 10

Social Media Airlines Software Review Education 10

Chart Mogul

SEPTEMBER 15, 2023

These materials will take you from the basics SaaS Metrics — 101 to more advanced topics like Go-To-Market and Product-Led Growth (PLG). Here is a comprehensive list of SaaS blogs that goes through the most common metrics and terms. Only a handful of metrics really matter. I’ve tried – just ask my in laws.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

SaaStock

MARCH 20, 2019

ProfitWell provides industry standard subscription financial metrics that uncover pockets of hidden revenue through unmatched subscription intelligence. ProfitWell is used by over five thousand subscription companies every day, including Meetup, HubSpot, and Teamwork.com. Based in: Boston, MA. Funding to date: $40M.

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

SaaStock

MARCH 20, 2019

ProfitWell provides industry standard subscription financial metrics that uncover pockets of hidden revenue through unmatched subscription intelligence. ProfitWell is used by over five thousand subscription companies every day, including Meetup, HubSpot, and Teamwork.com. Based in: Boston, MA. Funding to date: $40M.

SaaS Payments 100

SaaS Payments Merchant Services Payment Solutions Payments 100

Intercom, Inc.

JUNE 3, 2021

On the Y side – so, we’re a subscription company, like many of our listeners, I’m sure. We’re just talking about we don’t have great penetration in, I don’t know, let’s say healthcare or airlines or whatever. So one side of this is all of those business metrics. Paul: Yeah.

Strategy 228

Strategy Software Review Development Team Review Sales Recruiting 228

User Pilot

FEBRUARY 21, 2023

Product-led growth is a way of generating revenue from the product itself – by improving user engagement metrics , working on smarter pricing and product plans to unlock more revenue through expansion , promoting word of mouth , etc. This compensates a bit for the lack of in-depth analytics but means you need multiple subscriptions.

Software Review 52

Software Review Onboarding Technical Review Underperforming Technical Team 52

SaaStr

JULY 1, 2020

I’m looking at it and I’m like, “Who’s got the Wall Street Journal subscription? For us, it’s been, “Migrate things that you have on invoice over to card.” I think tire kickers is the wrong term, but it’s something because the metrics have changed as Sam said, right?

Merchant Services 173

Merchant Services Scale Sales Recruiting Sales 173

SaaStr

APRIL 7, 2022

I can give you marketing examples about how robots are sitting on my laptop and then in the cloud doing work for us that we hate doing, the work that is done in a contact center or in an airline or work that’s done in your finance business. These are all large enterprises. We added 0.8 There’s no plateauing.

Sales Hiring 252

Sales Hiring Scale Sales Recruiting Outsourcing Services 252