Point Nine Land

SEPTEMBER 6, 2023

One of the lessons I, along with many other founders and investors, have learned in my roughly 15-year journey in SaaS investing is that most businesses adopt new technologies at a painfully slow pace. ServiceTitan, a leading vertical SaaS for home services, penetrated 1% of its core TAM of 900,000 home services businesses.

AI 119

AI SaaS Payments Payment Solutions Artificial Intelligence 119

FastSpring

AUGUST 2, 2023

Now as a successful international business, TestDome has been with FastSpring through all of it, and even when other payment platforms launched intriguing new products, Mario never saw a good reason to leave FastSpring. Our customers have been quite happy with the service.” Here’s why. Set up a demo or try it out for yourself.

Payment Solutions 148

Payment Solutions Payment Methods Merchant Services AI Search 148

Stax

MARCH 18, 2025

The SaaS industry has seen explosive growth in the past decadeand this is expected to continue this year. Data cited by Statista shows that the software as service is expected to hit $299 billion by the end of 2025. Part of this can be attributed to the SaaS model’s unique aspect of relying primarily on future revenue.

Scale 117

Scale Payment Services Payments SaaS Payments 117

User Pilot

APRIL 30, 2024

There are many SaaS products , but knowing that, how do you choose the best? This article will look at the most successful SaaS companies, so you can decide if you want to invest in them for your business. TL;DR A SaaS product delivers software remotely, reducing the need for local installation, maintenance, and updates.

SaaS Payments 104

SaaS Payments Payment Methods Payment Services Payment Solutions 104

Stax

MAY 30, 2024

While remote work is all the rage these days, there is still very much a need for on-site services, particularly industries like construction, healthcare, utilities, and telecommunications. This is where field service management (FSM) come in. Who needs my service? – Who are the customers already doing business with you?

Payment Solutions 88

Payment Solutions Payment Services Merchant Services SaaS Payments 88

Payrix

MARCH 6, 2024

Embedded Payments have become a popular feature in the ecosystem of software developers who understand their role in driving better user engagement, value, growth, and competitive advantage. But in the rapidly evolving world of digital payments, nothing stays the same for long. How important is data to Embedded Payments?

Payments 100

Payments Embedded Payments Merchant Services Payment Solutions 100

User Pilot

MAY 23, 2023

The rise of AI is grabbing headlines across the globe at the moment and the world of customer experience is no less. In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. How do you actually go about implementing AI within your app?

Artificial Intelligence 98

Artificial Intelligence AI SaaS Payments Payment Solutions 98

User Pilot

FEBRUARY 25, 2024

The former tracks trends for software users , while a consumer behavior trend mainly refers to online shopping, such as buy-now-pay-later payment methods. Frictionless sign-ups and proactive support are now essential for winning over users. Personalized experiences are becoming standard in the SaaS world.

SaaS Payments 105

SaaS Payments Trends Payment Solutions Payment Methods 105

User Pilot

DECEMBER 7, 2023

It will also guide you through uncovering and harnessing these insights in your SaaS business. These insights help modern businesses understand customers, create targeted marketing campaigns, identify business opportunities, and enhance the customer experience. Improve the user experience by conducting feature analysis with Userpilot.

Payment Methods 105

Payment Methods SaaS Payments Data Payments 105

User Pilot

MAY 17, 2024

Looking for the best no-code SaaS tools to build innovative solutions and improve your product management workflows? Whether you’re looking to build a custom app without writing a single line of code, optimize user onboarding, gain deep insights into user behavior, or automate your marketing efforts, we’ve got you covered.

SaaS Payments 105

SaaS Payments Payment Methods Payment Solutions Payment Services 105

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. But not all SaaS products are alike. Other types of SaaS are relevant only to companies in specific industries.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

User Pilot

FEBRUARY 28, 2024

These tools help with improving retention, enhancing the user experience , and making data-driven decisions. You can use them when monitoring in-app experiences, launching new features, and tracking campaign performances. GetResponse enables email campaign tracking and simplifies connecting with potential customers.

Payment Solutions 105

Payment Solutions Data Analysis Software Review SaaS Payments 105

User Pilot

MAY 8, 2023

Userpilot’s State of SaaS Onboarding 2023 has just landed and we’re sharing the key insights. TL;DR Users interact with the product across different channels, so make sure to provide consistent experiences and messaging at all touchpoints. ” Bart Jaworski on user onboarding. Frictionless signup flow.

Onboarding 97

Onboarding SaaS Payments Trends Payment Methods 97

Full Session

DECEMBER 30, 2024

We’ve compiled a list of this year’s top 10 VWO competitors that can help you improve your site’s user experience and conversion rates. Visualize, Analyze, and Optimize with FullSession See how to transform user data into actionable insights for peak website performance. You’re in luck!

Payment Methods 52

Payment Methods Payment Solutions Payments SaaS Payments 52

User Pilot

APRIL 15, 2024

Benefits of addressing customer pain points: Improved customer experience. There are various types of customer pain points, including financial pain points, process pain points, productivity pain points, and support pain points. Delayed replies to user queries. Users stuck in AI response loops. Increased retention.

Communication 105

Communication SaaS Payments Payment Methods Payment Solutions 105

User Pilot

OCTOBER 15, 2023

Conversion rate is one of the most important metrics to track in SaaS, and that’s why conversion rate optimization is an essential focus for growth in any business. TL;DR A SaaS conversion rate refers to the percentage of visitors who take a desired action on the website or in-app. What is the SaaS conversion rate?

SaaS Payments 105

SaaS Payments Payment Methods Payment Solutions Payments 105

Stax

JUNE 18, 2024

In a subscription business model, customers pay a recurring fee in exchange for a product or service. This could be a subscription box, a SaaS (Software as a Service) product, or even just a streaming platform like Netflix. In fact, 70% of customers now expect websites to include a self-service function.

Payment Features 88

Payment Features Payment Solutions Payment Services Payments 88

Unbounce

AUGUST 7, 2024

/ Conversion optimization How to implement a conversion rate optimization (CRO) process By Josh Gallant and Garry Lee. The key word here is “process.” Effective CRO requires clearly established processes that you can follow to guide your testing and refinement. More blog posts by Garry Lee Why do you need a CRO process?

SaaS Payments 98

SaaS Payments Payment Services Payment Methods Benchmarks 98

User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding 97

Onboarding SaaS Payments Payment Services Payment Solutions 97

Full Session

DECEMBER 23, 2024

Error tracking: Automatically detect and fix website issues by finding JavaScript errors, network problems and failed API calls to keep the user experience smooth. With annual payment, you get 20% off. It offers broad features for creating and deploying targeted surveys, analyzing responses, and improving user experience.

Payment Services 52

Payment Services Payment Solutions Software Review Underperforming Technical Team 52

User Pilot

APRIL 29, 2024

Mastering SaaS renewals’ best practices can transform a routine administrative task into a strategic opportunity to drive customer success and propel your business toward sustainable growth. TL;DR The SaaS renewal process involves a series of actions on/before the renewal date that lead to a customer’s renewal.

SaaS Payments 102

SaaS Payments Business SaaS Payment Solutions 102

User Pilot

MAY 8, 2024

Personalize experiences for different customer segments. Deliver exceptional customer support using AI and self-service resources. Customer needs are desires, requirements, and expectations customers have when they look for a product or service. Identify friction points through analytics like a funnel or path analysis.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

User Pilot

MAY 9, 2024

Pendo is a digital experience optimization platform for product analytics of web and mobile apps. Heap is a digital analytics platform with tools that facilitate digital experiences, user journeys, conversions, feedback, retention, and other tools. Cohorts in Amplitude. Setting up an event in Userpilot.

Payment Services 105

Payment Services Payments Payment Solutions SaaS Payments 105

User Pilot

APRIL 29, 2024

TL;DR Segmentation is a process of grouping customers by shared characteristics. Customer segmentation enables teams to better understand customer needs and pain points and deliver personalized product experiences t o accommodate them. This enables more personalized and impactful approaches to meet customer needs.

Payment Solutions 104

Payment Solutions SaaS Payments Payment Methods Payments 104

User Pilot

MARCH 4, 2024

The first thing you need to know is that this metric isn’t just about speeding up a process—it’s about optimizing every step of your user’s journey to make their path to conversion as smooth as possible. TL;DR Average time to conversion is the time it takes for a user to complete a desired action.

SaaS Payments 101

SaaS Payments Payment Services Payment Solutions Payment Methods 101

FastSpring

APRIL 13, 2023

Across markets, companies were “taking big data sets and visualizing them in interesting ways to create user experiences.” Experience is the keyword here. Thanks to massive technological advances happening in big data and AI, Justin saw new possibilities for improved user experiences with a brand.

Payment Methods 147

Payment Methods Marketing Payments SaaS Payments 147

ChurnZero

JANUARY 4, 2019

We’ll see more applications of AI in Customer Success, but these will mostly be behind-the-scenes. As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. Articulates clearly what the customer needs to do to onboard and adopt your service for success.

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

Subscription Flow

DECEMBER 25, 2023

Since its introduction, the SaaS business model has grown in popularity and transformed many industries. Why are SaaS software adoption rates among businesses so high? These features make it easier for SaaS users to scale their businesses as they expand and help them run more productive businesses.

Payments 52

Payments SaaS Payments Trends Payment Solutions 52

How To Buy Saas

APRIL 19, 2024

In recent years, Software as a Service (SaaS) has revolutionized the way businesses operate, offering scalable solutions accessible over the internet. Evolution of Marketplaces Marketplaces have long served as platforms connecting buyers and sellers, facilitating transactions across various industries.

Marketplace as a Service 40

Marketplace as a Service SaaS Payments Payment Services Artificial Intelligence 40

Natalia Luneva

APRIL 22, 2025

Becoming a payment facilitator can really boost your business’s earnings. It also lets you handle customer payments more directly. Plus, it makes payment processing smoother for your customers. Knowing these steps will help you to successfully move through this complex process.

Merchant Services 40

Merchant Services Payment Services Payfac SaaS Payments 40

How To Buy Saas

MAY 13, 2023

Thanks to AI photo colorizer apps, you can bring your old memories back to life with a touch of color. Even if you’re not a pro editor, you can still use AI picture colorizer apps, web apps , plugins, and software to enhance your photos. While some apps are free, others require payment. What Is An Image Colorization?

AI 52

AI Payment Solutions Payment Methods SaaS Payments 52

User Pilot

FEBRUARY 26, 2024

Looking for an effective proactive customer service tool and wondering if Lou Assist is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your proactive customer service needs. Let’s get started!

Payment Services 52

Payment Services SaaS Payments Software Review Pricing 52

User Pilot

FEBRUARY 26, 2024

Looking for an effective self service support tool and wondering if Lou Assist is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your self service support needs. Let’s get started!

Payment Services 52

Payment Services SaaS Payments Software Review Pricing 52

SaaStr

DECEMBER 26, 2019

I’ve worked at multiple high growth SaaS businesses as a growth leader, and the data we’re seeing right now … This is from … is that CAC is increasing both in B2B and B2C, and you’re going to see how that relates, right? What’s the essential marketing stack every SaaS should have regardless of size?

Sales Hiring 183

Sales Hiring Payment Methods Payment Solutions Marketing 183

User Pilot

NOVEMBER 24, 2023

CRO tools help you do just this and amplify product-led growth in the process. TL;DR Conversion rate optimization aims to improve conversions and reduce churn by applying tools that monitor and analyze user behavior. Identify what features your users give value as well as what features appear underutilized. Trend analytics.

Payments 104

Payments Revenue Payment Solutions Payment Methods 104

User Pilot

MAY 12, 2024

With Userpilot, you’ll be able to track both product usage and user behavior to get a holistic view of how customers use your product — which will guide future development, improve the user experience, and inform your growth efforts. Appcues is a robust product adoption and user onboarding platform for web and mobile apps.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Payment Services 52

User Pilot

OCTOBER 30, 2023

Looking for a good SaaS reporting tool and wondering which one of Heap, Pendo, and Baremetrics is the best option for your SaaS company? There are plenty of tools for SaaS reporting on review sites, but they don’t make the choice any easier. Get a Userpilot demo for SaaS reporting and drive your product growth code-free.

SaaS Payments 52

SaaS Payments Payments Payment Services Payment Solutions 52