BetterCloud

MARCH 17, 2025

A new and urgent matter to address is AI applications, especially as they relate to a potential AI tax embedded in software renewals and the proliferation of shadow AI. This can quickly not only inflate your SaaS budget, but also introduce significant security and compliance risks.

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

Neil Patel

OCTOBER 7, 2020

Keep the following elements in mind to help narrow your search: Number of Employees. This includes things like labor cost management, employee retention, fatigue management, compliance, and more. The Pro version is designed for high compliance industries like corrections, oil and gas, and petrochemical. Best of all?

Software Review 145

Software Review Software Systems Review Sales Recruiting 145

FastSpring

JANUARY 9, 2023

A MoR also takes the lead on chargebacks, tax audits, legal compliance, and more. Finally, you’ll need to maintain a large team of tax and legal experts to maintain global compliance (because solutions like Stripe don’t help with any legalities). Taking the lead on legal compliance (including audits).

Payment Methods 147

Payment Methods Payment Services Merchant Services Payment Features 147

Neil Patel

NOVEMBER 30, 2020

Customer service software isn’t one size fits all. Choosing the right customer service software means considering your customer’s needs and what the software offers your business. Do you mainly do customer support over live chat? Your Current Customer Support System. Zendesk—Best for a Support Suite.

Software Review 137

Software Review Software Systems Review AI Search 137

User Pilot

JULY 29, 2024

Effective customer success software has extensive customer data management solutions, workflow automation capabilities, customer segmentation tools , and multiple integrations. Zendesk is an AI-powered customer service software that helps CS teams manage support tickets from one hub. Workflow automation.

Customer Success 105

Customer Success Software Management SaaS 105

User Pilot

MAY 8, 2024

MoEngage – the best AI-powered in-app messaging solution. Create in-app contextual experiences for your customers at different touchpoints. AI writing assistant : With Userpilot’s AI writing assistant , teams can enhance and personalize the in-app messages to boost engagement.

Engagement 105

Engagement AI Search Software Review AI 105

Stax

APRIL 17, 2025

Theyre more than just business toolsthey help you manage inventory, track sales, streamline customer interactions, and even get valuable business insights. But searching for a POS system for your retail business can feel like unraveling a complex web of features, pricing structures, and other considerations.

Payment Methods 88

Payment Methods Payment Solutions Point of Sale Payment Services 88

User Pilot

FEBRUARY 14, 2024

In the article, we look at 12 solid contenders for this title, covering a few most common use cases: In-app user engagement Sales funnel management Customer support Analytics and reporting Marketing Collaboration and project management Let's dive right in! The ability to search and share Salesforce records in Slack.

Payments 105

Payments Payment Services Payment Methods Payment Solutions 105

How To Buy Saas

JULY 2, 2025

Checklist and Compliance Tracking: Transaction management systems often provide checklists for each deal (offer submitted, inspection scheduled, appraisal completed, etc.). They send reminders for critical deadlines, helping ensure no step is missed and that you remain in compliance with legal requirements. with one click.

Payment Solutions 59

Payment Solutions Payment Methods Software Review Payment Services 59

Stax

MAY 30, 2024

For example, you can leverage Artificial Intelligence (AI), machine learning algorithms, and predictive analytics to improve decision-making, efficiency, and user experience for both service providers and customers. You want someone to find your site when they search “[Industry] FSM software” on Google.

Payment Solutions 88

Payment Solutions Payment Services Merchant Services SaaS Payments 88

User Pilot

APRIL 16, 2025

Multimedia support: Look for platforms that handle images, GIFs, videos, or screen recordings. Search functionality: An intelligent search bar should instantly find relevant articles or FAQs based on keywords. This feature helps customers quickly self-serve while freeing your support teams to handle more high-level tasks.

Software 52

Software AI Search AI Technical Support 52

How To Buy Saas

SEPTEMBER 3, 2024

The contract management process requires many important steps like collecting legally binding e-signatures, negotiation among parties, and ongoing compliance tracking and renewal. A contract management software helps ease these processes, automate manual efforts, and provide easy tracking, searching, and data analysis of all contracts.

Payment Solutions 52

Payment Solutions Outsourced Development SaaS Payments Payment Services 52

User Pilot

NOVEMBER 30, 2023

10 ways to help you identify market gaps How do you search for market gaps? Track in-app customer behavior to find fresh ideas Tracking user behavior inside your product can highlight unmet needs, user pain points, and opportunities for improvement and innovation. Use AI and machine learning to analyze data for emerging patterns.

Underperforming Technical Team 105

Underperforming Technical Team Marketing Market Research Outsourced Development 105

User Pilot

NOVEMBER 29, 2023

It’s essential to choose product research tools that can provide the right insights for your business objectives, deliver high-quality data, are customizable, are easy to use, integrate with your tech stack, and offer great customer support. Customer Support : Do you get fast 24/7 customer support and training resources?

Strategy 104

Strategy Scale Outsourced Development Market Research 104

FastSpring

SEPTEMBER 19, 2024

The MoR takes on the liability of SaaS transactions for you, meaning they handle everything from payment processing, to chargeback management, to collection and remittance of taxes, and even compliance with local laws and regulations. Strong documentation that includes AI-powered search for precise, relevant responses in real time.

Merchant Services 78

Merchant Services Payment Methods Payment Services Payments 78

How To Buy Saas

APRIL 29, 2024

Performance woes: Users spend about an hour daily searching for information, equating to 30 working days per year. Compliance burden: Regulatory requirements complicate complex data management, with 67% citing high levels of regulation that hinder day-to-day operations. This inefficiency is costly for banks and insurance companies.

Artificial Intelligence 52

Artificial Intelligence Blockchain Management Technical Review 52

Blulogix

FEBRUARY 20, 2024

Data Analytics and AI: Analytics and artificial intelligence are at the heart of understanding customer behavior and preferences. Creating a Monetization Framework For Your Business View the Whitepaper Search Search Linkedin-in Twitter Youtube Envelope Learn more What is the Technological Backbone?

Payments 52

Payments Payment Services Artificial Intelligence Technology 52

User Pilot

OCTOBER 30, 2023

UserGuiding’s resource centers are the closest thing the tool has to dedicated support features while also doubling as a valuable customer education channel (but you’ll need to upgrade to Professional or higher to create more than one resource center). Full customer support access. Chat integrations.

Software Review 52

Software Review AI Search Underperforming Technical Team AI 52

User Pilot

MAY 20, 2024

AI writing assistant : Userpilot’s AI writing assistant helps enhance the copy of your in-app messages so they are more readable and engaging. Userpilot enables you to refine the product copy with an AI assistant. Userpilot’s Chrome extension builder. Live interview transcript. Salesforce dashboard. Revenue intelligence.

Software Review 52

Software Review Scale AI Search SaaS 52

User Pilot

MAY 12, 2024

With Userpilot, you’ll be able to track both product usage and user behavior to get a holistic view of how customers use your product — which will guide future development, improve the user experience, and inform your growth efforts. Help Scout is a help desk software solution designed to help businesses provide seamless customer support.

Software Review 52

Software Review SaaS Onboarding Technical Review 52

User Pilot

NOVEMBER 19, 2023

While Intercom doesn’t have a dedicated in-app resource center, it does let you enable searches through the chat messenger widget. Widget : To let users search through help center articles through the chat widget, you’ll need to go to Messenger > Platforms > Web > Content > Spaces and toggle the help center on.

Software Review 52

Software Review Pricing Systems Review Technical Review 52

User Pilot

MAY 12, 2024

Help Scout is a help desk software solution designed to help businesses provide seamless customer support. The platform offers a broad spectrum of features, including shared inbox, live chat, and knowledge base, to manage and organize customer support interactions. Cons of Intercom?

SaaS 52

SaaS Software Review Onboarding AI Search 52

User Pilot

DECEMBER 12, 2023

The downside is that is missing a search button which can make it hard for users to scroll through several resources to find what they need. Support Tooltips : Tooltips are a proactive way to answer questions before users even ask them and deflect recurring support tickets so your representatives have more time to work on complex cases.

Software Review 52

Software Review Technical Review Underperforming Technical Team Mobile 52

User Pilot

MAY 26, 2024

No live chat : While Appcues offers educational resources and a help center (Help Docs), customer support is limited to email and phone. Some UI patterns, such as checklists, launchpads, and custom CSS support, aren’t available. Customer support is only available through email.

Software Review 52

Software Review Underperforming Technical Team Technical Review AI Search 52

User Pilot

SEPTEMBER 22, 2023

UserGuiding’s resource centers are the closest thing the tool has to dedicated support features while also doubling as a valuable customer education channel (but you’ll need to upgrade to Professional or higher to create more than one resource center). Full customer support access. Chat integrations.

Software Review 52

Software Review Pricing Technical Review Onboarding 52

Intercom, Inc.

MARCH 29, 2022

Fourth, we believe that customer support is undergoing a massive once-in-a-generation change. We’ve seen customer support move away from pure tickets towards conversations, from being disconnected, third-party products to being deeply integrated and customer-aware solutions.

Scale 118

Scale Banking Technical Review Software Review 118

User Pilot

NOVEMBER 19, 2023

Extensive Integration Gallery : If Intercom’s built-in support/onboarding features aren’t enough, you can expand its native functionality using third-party integrations. Userpilot lets you create tooltips as part of your in-app flows, attach standalone tooltips to individual features, and leverage the power of AI to streamline the process.

Software Review 52

Software Review Pricing Technical Review Systems Review 52

User Pilot

APRIL 28, 2024

The downside is it offers no categorization or search functionality, so it might get a bit tricky to find resources. Unfortunately, there’s no AI-powered localization, so you’ll need to manually upload the CSVs for every language or dialect used in your in-app messaging. Customer support is only available through email.

Software Review 52

Software Review Underperforming Technical Team Onboarding Technical Review 52

User Pilot

DECEMBER 12, 2023

Growth : Pendo’s Growth plan is designed to be used for a single web or mobile app but can accommodate a custom number of MAUs. It includes features like native analytics dashboards, in-app guides, NPS surveys and response tracking, and customer support. Customer support is only available through email.

Software Review 52

Software Review Technical Review Underperforming Technical Team Mobile 52

User Pilot

NOVEMBER 25, 2023

Extensive Integration Gallery : If Intercom’s built-in support/onboarding features aren’t enough, you can expand its native functionality using third-party integrations. Userpilot lets you create tooltips as part of your in-app flows, attach standalone tooltips to individual features, and leverage the power of AI to streamline the process.

Software Review 52

Software Review Systems Review Pricing Technical Review 52

User Pilot

NOVEMBER 22, 2023

Extensive Integration Gallery : If Intercom’s built-in support/onboarding features aren’t enough, you can expand its native functionality using third-party integrations. Userpilot lets you create tooltips as part of your in-app flows, attach standalone tooltips to individual features, and leverage the power of AI to streamline the process.

Software Review 52

Software Review Technical Review Systems Review Pricing 52

All that Saas

JULY 14, 2021

There is a customer support service that is available at all hours. The award-winning customer support team can be connected via live chat, email, or phone, which depends on the package plan that is purchased. By using Dooly, more deals can be closed by using AI-powered playbooks. Key Features. Key Features.

Sales Enablement 52

Sales Enablement Software Review Software Development Team Review 52

User Pilot

MARCH 29, 2024

WalkMe is a digital adoption platform that can help you create frictionless experiences for your customers. The platform is built keeping the compliance, scalability, and security needs of enterprises in mind. Using it, you can onboard customers and keep them engaged throughout their lifetime with your business.

Software Review 52

Software Review Technical Review Onboarding Enterprise 52

User Pilot

MARCH 16, 2024

That said, it significantly increases capacity to 20,000 MAUs and improves the quality of customer support you’ll receive. Full customer support access. Fee: $354/month, billed Monthly, usage-based, Unlimited Tours and tooltips, 5 microsurveys, 1 Launcher, Custom CSS. Language localization. Five team member seats.

Software Review 52

Software Review Onboarding Technical Review AI Search 52

User Pilot

MAY 12, 2024

However, it does have certain customer education features that could be utilized in the context of self-service support : Resource Center : The most suitable UserGuiding feature for self-service support is the resource center. Full customer support access. Features include: Removal of UserGuiding branding.

SaaS 52

SaaS Software Review Onboarding AI Search 52

User Pilot

NOVEMBER 16, 2023

It can reference articles in your help center, look at conversation data, search through public URLs, or pull information from integrations. There are over 20 knowledge base tools that Intercom can integrate with to import articles, videos, and other support data. What truly sets Userpilot apart is its outstanding customer support.

Software Review 52

Software Review Pricing Systems Review Technical Review 52

User Pilot

OCTOBER 30, 2023

The downside is it offers no categorization or search functionality, so it might get a bit tricky to find resources. No live chat : While Appcues offers educational resources and a help center (Help Docs), customer support is limited to email and phone. Customer support is only available through email.

Software Review 52

Software Review Technical Review Onboarding Underperforming Technical Team 52