Acquisition CTO Hire New CTO Retention 
SaaStr
MAY 27, 2024
Public valuations are still at a fraction of their 2021 peaks, but seed rounds are more expensive than ever. He says that there are three main reasons for this: The cost of customer acquisition has gone up. The Qualities of Great CTOs (00:15:54) To identify great CTOs, it may take interviewing 20 candidates.
User Pilot
JULY 27, 2023
Before hiring, assess your current needs and hire as your company grows. Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Before the hiring process, take some time to decide on your current needs and hire as your company grows.
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SaaStr
OCTOBER 24, 2022
Well, in the past several years, there’s been a tremendous number of companies that have built specifically for developers and use this as a way to get into these new markets, to displace incumbents and disrupt the competition. You have the opportunity to upsell new features and capabilities to them. The contract size grows.
OPEXEngine
FEBRUARY 13, 2020
To combat this and be more agile, SaaS management is morphing and restructuring functional management and multiplying the number of new C-Suite titles like Chief Customer Officer, Chief Revenue Officer, and Chief Product Officer, not to mention Chief Performance Officer and Chief Security Officer. Chief Performance Officer.
ChurnZero
DECEMBER 9, 2022
Additionally, “leapfrog” candidates—those who come from a level below the C-suite, such as senior vice presidents—now make up roughly 5% of new chief execs. More and more people are hiring leaders, not for past experience, but for capability and capacity. We hire a third-party firm. That would just be crazy.
Point Nine Land
APRIL 9, 2021
So if you’re a US-based startup, you might be able to shoot slightly higher ;) Unlike SaaS companies which have been around for years, B2B marketplaces are a relatively new category and not many investors have invested in them yet. Net revenue retention * of over 100% (for one or both sides of the platform) is a VC’s dream!
ProfitWell
DECEMBER 6, 2019
How many CSMs should you hire? We also have an episode of the ProfitWell Report that looks at the data from almost 2,000 companies to uncover how customer success impacts retention and churn, linked here. The question is not whether a CSM is a valuable asset to a SaaS business, but rather, how valuable are they? What is their ROI?
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