FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I Set up a demo or try it out for yourself. Jump to video.

Scale 122

Scale Sales Payment Methods Merchant Services 122

CustomerSuccessBox

SEPTEMBER 2, 2021

Customer Acquisition Cost (CAC) can be calculated by dividing all the Marketing and Sales costs required to acquire a new customer within a specific time. An average SaaS business spends 92% of their first-year revenue on customer acquisition. In other words, it takes 11 months to pay back their customer acquisition cost.

Acquisition 52

Acquisition Payments Scale SaaS Payments 52

CustomerSuccessBox

OCTOBER 21, 2021

Customer Success has become a must for every SaaS business with the advent of the subscription economy. For so many years, SaaS has focused so strongly on the acquisition that they have been blind to other aspects of the customer journey. What you require to pull this off are people, processes, and a truckload of data.

Payments 52

Payments Customer Success SaaS Payments Revenue 52

Valuize Consulting

AUGUST 17, 2020

Deferred payment terms on subscription renewals, additional discounts, free professional services—these offers might work now, but can you afford to keep applying them next quarter or next year? Achieving the latter, true version of adoption will enable you to reduce churn. These outcomes serve as adoption milestones.

SaaS Payments 40

SaaS Payments Churn Payment Services Payments 40

ProfitWell

MAY 21, 2020

We've been working around the clock to develop an index displaying MRR and growth trends across SaaS companies. Click below to get the complete ProfitWell Index for B2B or DTC. Table of Contents: Overall SaaS and subscription index. Table of Contents: Overall SaaS and subscription index. 3 ways to boost retention.

Subscription 68

Subscription Payment Features SaaS Payments Data 68

Hull

SEPTEMBER 19, 2019

We’ve compiled a list of common B2B use cases along with links to our related resources pages with tactical takeaways to get up-and-running in no time. Acquisition. How one SaaS company fixed their 50% demo drop-off rate. Related Resources: Send product usage data to your CRM to enable sales to upsell or prevent churn.

Scale 60

Scale B2B Payment Methods SaaS Payments 60

OpenView Labs

JANUARY 29, 2020

Freemium in SaaS is old news. The much-discussed pricing strategy took over the SaaS world and helped fuel the phenomenal success of SaaS pioneers like Dropbox, Evernote, SurveyMonkey and Hootsuite. SaaS companies have gotten much smarter about when to apply a freemium model to their products – and how to do it.

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

SaaStr

AUGUST 9, 2019

In Today’s Episode We Discuss: * How Vikas made his way into the world of SaaS and came to be at the rocketship that is Kustomer. * Why does Vikas believe that a wave of SaaS incumbents are about to be displaced or disrupted? How does Vikas see the space play out in the coming years when it comes to acquisitions?

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

ProfitWell

OCTOBER 16, 2019

It’s the question on every SaaS founder’s lips: Is my churn rate too high? So how do you know what a healthy churn rate is for your SaaS company? Zuora’s 2019 Subscription Economy Index reports average customer churn rates across a number of different industries, ranging from Business Services on the low end (16.2%

Churn 55

Churn SaaS Payments Payments Payment Methods 55

SmartKarrot

JUNE 3, 2021

As a SaaS business company, you need to do more than just serving the customers. SaaS marketing is important to achieve success. A good SaaS marketing plan is necessary to improve brand reach. You can build a SaaS partner program to get better success. Most of the successful SaaS businesses are built on partnerships.

SaaS Payments 10

SaaS Payments B2B Payments SaaS 10

CustomerSuccessBox

APRIL 3, 2022

In customer success, email marketing is among the most effective strategies. Since email marketing plays such an important role in customer acquisition, retention, etc., it’s crucial to get your customer success email strategy in place. And now it’s time for you to start managing your processes.

Customer Success 52

Customer Success SaaS Payments Payment Methods Payment Services 52

SaaStr

DECEMBER 26, 2019

This session weighs the options to create the right combination for your martech strategy. I’ve worked at multiple high growth SaaS businesses as a growth leader, and the data we’re seeing right now … This is from … is that CAC is increasing both in B2B and B2C, and you’re going to see how that relates, right?

Sales Hiring 150

Sales Hiring Payment Methods Payment Solutions Marketing 150

BrightBack

JANUARY 17, 2022

Factor in the huge uptick in global demand for online subscriptions services that arose through the pandemic, and we see that succeeding at retention has never been more important, and becomes a key differentiator for those who do it.

Payments 59

Payments Payment Methods Payment Features Payment Solutions 59

ProfitWell

MARCH 3, 2020

Then, we hear from Kyle Poyar over at OpenView on bringing sales into a self-service business. And finally, the evolution of B2B SaaS billing. We’ve seen the tech and SaaS markets affected by the virus , but if we foster smart and healthy communities, the foundation of our operations—namely, our teams—will forge on.

Sales Hiring 59

Sales Hiring Scale SaaS Payments Payment Services 59

ProfitWell

JULY 23, 2020

Direct to consumer retail eliminates the middleman from the buying process. Rent the Runway: Online service providing rental designer clothing and accessories, with the option to subscribe. Many of these metrics are intersectional with B2B and SaaS because they reveal important data all businesses need to know.

Payment Methods 56

Payment Methods Metrics SaaS Payments Customer Lifetime Value 56

Chart Mogul

DECEMBER 14, 2017

Every SaaS will feel the pressure to scale, whether upmarket or abroad. To start, you could move your SaaS upmarket — go after bigger fish, the higher-value customers who will amplify your recurring revenue. For early and mid-stage SaaS companies, the desire (or pressure) to scale can drive the business into international territory.

Outsourcing Services 40

Outsourcing Services SaaS Payments SaaS Scale 40

ProfitWell

MAY 8, 2020

Listen wherever you get podcasts: How is B2B SaaS growth trending over time? ??7 Daily updates of the index can be found in your subscriber newsletter each day, so be sure to check back to see what’s up in the B2B SaaS market—for better informed decisions on market spend, sales forecasting, and growth choices.

Scale 52

Scale Payment Solutions Payments SaaS Payments 52

ProfitWell

MARCH 12, 2020

In both B2B and B2C, as you increase the number of plans within a company, you actually see an increase in ARPU. Not the most original name for the service, but we’re here for it nonetheless…). A strong competitor-based pricing strategy is built on research. Less isn’t always more. They’re calling it Walmart+.

SaaS Payments 52

SaaS Payments Payment Services Payments Venture Capital 52

Sales Hacker

SEPTEMBER 16, 2019

They seem to be completely at odds, with one focused on clients with a high acquisition cost and high ACV (annual account value), the other focused on a high sales velocity. Inside sales may be used by any sales team, but it’s one of the top sales models in B2B, especially for SaaS and tech. CRM platforms. And much more.

Sales Hiring 81

Sales Hiring Scale Sales Recruiting Payment Methods 81

SmartKarrot

JUNE 16, 2022

The primary responsibility of a Chief Financial Officer (CFO) is to ensure that various financial business processes such as billing and payment procedures are working smoothly. Subscription billing is defined as the implementation and execution of automated recurring billing processes and consumer payments.

Payment Services 10

Payment Services SaaS Payments Payment Features Subscription 10

Intercom, Inc.

OCTOBER 16, 2019

The SaaS industry is constantly evolving, and for many companies in the space, that means having to evolve their business model. No matter the specifics of how your company adapts and grows, it’s crucial to be aware of how your pricing strategy relates to other aspects of your business. How much value does the application offer?

Business Model 195

Business Model Scale Pricing Payment Methods 195

SmartKarrot

APRIL 13, 2020

SaaS companies have transformed the way global businesses work. Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. In this blog we’ll talk about SaaS business and top 50 SaaS companies in 2020.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

Hull

SEPTEMBER 1, 2020

Different post-payment feature adoption strategies you can use on Facebook. User adoption is the process of making your trial or new customers addicted to your product. Product-led growth (PLG) is the term used when your product is the primary driver of customer acquisition. How to segment your SaaS customer base.

Payment Methods 52

Payment Methods Payment Solutions Sales Recruiting SaaS Payments 52

ProfitWell

JUNE 15, 2020

This report is a quick but mighty read, jam-packed with data and trends to help you optimize your DTC marketing strategies. Many of these metrics are intersectional with B2B and SaaS because they reveal important data all businesses need to know. Customer Acquisition Cost (CAC). Customer LTV. Be proactive, not reactive.

Payment Methods 76

Payment Methods Merchant Services Payments Customer Lifetime Value 76

SmartKarrot

JULY 14, 2020

The B2B Tech world is booming with SaaS business models. Statistics claim that about 50% of the enterprises run their operations by depending on a SaaS platform, of which 38% work exclusively on the SaaS module. Let us dive right into this article and explore the world of SaaS and its facets deeply.

Business Model 10

Business Model B2B SaaS Payments Payment Features 10

Point Nine Land

JUNE 18, 2023

Everything you always wanted to know about cohort analysis (but were afraid to ask) Back in 2012, I wrote a blog post titled “Know your user cohorts” , which began like this: “One of the most important tools to better understand the usage of a web application — or a service, a game or a mobile app, it doesn’t matter — is a cohort analysis.

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

User Pilot

DECEMBER 3, 2022

Lifecycle management strategies for every stage in the customer journey. There are five different stages in the customer experience lifecycle – reach, acquisition , conversion , retention , and loyalty. The next stage is acquisition, where customers sign up for a product or service for the first time. Acquisition.

SaaS Payments 98

SaaS Payments Payment Solutions Software Review Payment Services 98

SmartKarrot

APRIL 5, 2022

SaaS companies undergo a dynamic learning process. Though every SaaS founder is in the game to solve certain problems, they might make some mistakes along the way. However, it is tough to make the cut, and hence many SaaS startups fail due to bad strategy, planning, and miscommunication. Bad Market Research.

SaaS Payments 11

SaaS Payments Software Review Payment Solutions Payment Services 11

Intercom, Inc.

NOVEMBER 23, 2022

The process of an acquisition is, more often than not, a black box. Behind closed doors, negotiations are dragged on for months while founders and executives figure out ways to eliminate friction and create a synergy that can drive the most value of their shared cultures, processes, and systems. I started my career in U.S.

Acquisition 118

Acquisition Payments Payment Methods Scale 118

SmartKarrot

MARCH 8, 2022

Her blog posts continue to serve as a valuable resource for people who seek to understand and master customer success processes. A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Amarachi Ogueji. Anita Toth. Annette Franz. Daphne Lopes.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

Subscription Flow

FEBRUARY 14, 2024

The reason why in today’s day and age a CRM software can be of assistance to a B2B company is by managing all the needs of its customers (the way Salesforce membership management does). In short, by implementing this strategy, you get to have your cake and eat it too. Why is it such a popular CRM in 2024? What is Salesforce?

Payment Features 52

Payment Features Payment Solutions Payments SaaS Payments 52

User Pilot

FEBRUARY 28, 2024

Amplitude simplifies product usage tracking and informs your sales strategies. helps with high-touch marketing through social media campaigns and gives insights to improve the buying process. GetResponse enables email campaign tracking and simplifies connecting with potential customers. Funnel analysis in Userpilot.

Payment Solutions 104

Payment Solutions Data Analysis Software Review SaaS Payments 104

SmartKarrot

AUGUST 10, 2021

It is especially true of SaaS products – where the value in an intangible implication that adoption could lead to better practices and revenue growth. The key to building successful service/products is data. That’s why behavior analytics forms the core function for SaaS. New users acquisition User retention.

Payment Methods 10

Payment Methods SaaS Payments Payments SaaS 10

SmartKarrot

MAY 17, 2022

This is an especially important stage, especially for SaaS startups. This is the stage where you identify an existing problem and understand how your product or service solves the problem. As a SaaS startup, your biggest task would be to land your first customer. This could be a major risk and hamper your business’ growth.

Startup 10

Startup SaaS Payments Payment Services Sales Hiring 10

Baremetrics

MAY 13, 2021

While we’ve spoken at length about working on financial modeling for your SaaS business , it’s important not just to have that data—you need to apply it. In addition to your financial model, you need to select a SaaS sales model that helps you improve the metrics and grow your business. Try Baremetrics free. Table of Contents.

SaaS Payments 66

SaaS Payments Payment Services Strategy Payment Methods 66

SaaSOptics

MAY 25, 2022

The SaaS market is no longer split between product-led and sales-led strategies. Today buyers want options; they want to pay for services in the way that suits their business needs. You need a billing and financial operations system that enables your team to pursue new market opportunities when they present themselves. .

Payment Services 52

Payment Services SaaS Payments Payments Systems Review 52

FastSpring

APRIL 1, 2021

I want to sign up and try that service! ”. Luckily, you can take a lot of actions to influence that process and showcase your value. In this piece, I will walk you through a few strategies you can use to increase your free trial conversion rate. It is a concrete way to optimize customer acquisition.

Payment Solutions 93

Payment Solutions SaaS Payments Payment Methods Strategy 93