FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). In the language of SaaS, I churned. In part two, we’ll cover five churn-prevention strategies that have been successful in other SaaS businesses. Part I: SaaS Churn Benchmarks. Is There an Ideal Churn Rate for SaaS?

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Benchmarks Churn Payments SaaS Payments 123

Subscription Flow

DECEMBER 12, 2023

In this article, we are going to go into details so that the best CRM for B2B SaaS can be found. Dynamics of SaaS Businesses Companies are more conscious when they are looking for CRMs for SaaS companies. SaaS companies mostly opt for the subscription business model.

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SaaS Payments Payment Services Scale Payment Solutions 59

Buffer Resources

JANUARY 15, 2024

Inaccurate, packed with "filler," or completely AI-generated — bad B2B (business-to-business) content is easy to spot and even easier to find online. But what makes B2B content good ? They actually produced an entire documentary called "We Sign Tomorrow," detailing their acquisition of ProfitWell.

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CustomerSuccessBox

OCTOBER 21, 2021

Customer Success has become a must for every SaaS business with the advent of the subscription economy. The success of your business goes hand in hand with the success of your customer. For so many years, SaaS has focused so strongly on the acquisition that they have been blind to other aspects of the customer journey.

Payments 52

Payments Customer Success SaaS Payments Revenue 52

CustomerSuccessBox

SEPTEMBER 2, 2021

Customer Acquisition Cost (CAC) can be calculated by dividing all the Marketing and Sales costs required to acquire a new customer within a specific time. CAC is an important metric for growing businesses to determine profitability and efficiency. An average SaaS business spends 92% of their first-year revenue on customer acquisition.

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CustomerSuccessBox

MARCH 25, 2021

Financial Mathematics of a SaaS business model. SaaS business models are different from traditional business models. Unlike the traditional business model, where once the opportunity is marked closed-won, it’s time to celebrate, but when it comes to SaaS, the acquisition is not the end game.

Retention 52

Retention SaaS Payments B2B Business 52

Subscription Flow

NOVEMBER 17, 2023

Now more than ever, it is crucial for businesses to invest in SaaS customer journey in this era of the complete overhaul of the digital world. What is SaaS customer journey? You can improve every facet of your SaaS business with an accurate mapping of the customer journey.

SaaS Payments 52

SaaS Payments SaaS Payments Payment Services 52

ProfitWell

NOVEMBER 8, 2019

Scheduled payments, aka recurring billing. Scheduled payments have become a core form of revenue collection. Of course, recurring payments vary depending on the business. As the subscription universe continues to expand, you can expect to see even more subscription payment plans. Expansionary revenue.

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Merchant Services SaaS Payments Payment Features Payment Services 68

User Pilot

OCTOBER 31, 2023

Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers. Types of free trial models in SaaS: opt-in and opt-out free trials, freemium , free trial after a demo, and free trial with gamified extensions. What’s a free trial in SaaS?

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SaaS Payments Payment Methods Strategy Payment Solutions 85

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I Set up a demo or try it out for yourself. Jump to video.

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Scale Sales Payment Methods Merchant Services 130

SaaSOptics

MAY 25, 2021

Accounting for SaaS Companies: Why Go GAAP Early in SaaS? In most emerging and growth SaaS businesses, the focus is on cash flow and growth. Accounting for SaaS Companies . But when it comes to accounting for SaaS companies, there really is a need. It’s called liquidity!

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Chart Mogul

JUNE 9, 2023

What can be said about growth in the SaaS marketplace in 2023? New business is the slowest it’s been in years. Our data shows an uptick in 2023, possibly a … What can be said about growth in the SaaS marketplace in 2023? Here are some key insights the panel touches on: SaaS growth is the slowest in recent history.

Trends 52

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OpenView Labs

NOVEMBER 30, 2021

And there’s more and more bifurcation between the ‘haves’ – the fast growers – and the ‘have nots’ of SaaS than ever before. The ‘haves’, defined by growing quickly out of the gate and then maintaining 50% or faster revenue growth at significant scale, have seen their valuations skyrocket over the years.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

OPEXEngine

JANUARY 14, 2020

The typical SaaS company grows faster, loses more money, and has a higher valuations than product sale companies. Price/Revenue Ratio. Public SaaS Companies. -8%. Source: SEC filings – weighted average by company revenue. High-growth SaaS companies are often unprofitable. SaaS Companies Trade Profits for Growth.

SaaS Payments 59

SaaS Payments SaaS Scale Customer Lifetime Value 59

BrightBack

JANUARY 17, 2022

We started Brightback in 2018 with a vision to automate customer retention for digital subscriptions to improve the consumer experience throughout the journey, deliver measurable revenue ROI to the retention manager via Brightback’s churn deflection funnel, and free up product managers to focus on core services and acquire more customers.

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Payments Payment Methods Payment Features Payment Solutions 59

Aysling

NOVEMBER 11, 2020

If you have strolled around the Aysling website, then it is likely you have seen the term “ Contracts to Cash ” in quite a few places, and you might be wondering what is Contracts to Cash; and how does it apply to my business? Aysling is not a Marketing Acquisition tool. To answer that, we have to explain what Aysling isn’t first.

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ProfitWell

MAY 21, 2020

We've been working around the clock to develop an index displaying MRR and growth trends across SaaS companies. Click below to get the complete ProfitWell Index for B2B or DTC. Table of Contents: Overall SaaS and subscription index. Table of Contents: Overall SaaS and subscription index. 3 ways to boost retention.

Subscription 68

Subscription Payment Features SaaS Payments Data 68

OpenView Labs

JANUARY 29, 2020

Freemium in SaaS is old news. The much-discussed pricing strategy took over the SaaS world and helped fuel the phenomenal success of SaaS pioneers like Dropbox, Evernote, SurveyMonkey and Hootsuite. Freemium appeared to be declining in popularity and, when it was in place, drove next to zero new ACV for most SaaS companies.

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

Hull

SEPTEMBER 19, 2019

We’ve compiled a list of common B2B use cases along with links to our related resources pages with tactical takeaways to get up-and-running in no time. Acquisition. How one SaaS company fixed their 50% demo drop-off rate. Activation. Re-engage inactive prospects with personalized emails and relevant content. Related Resources.

Scale 60

Scale B2B Payment Methods SaaS Payments 60

ProfitWell

OCTOBER 16, 2019

It’s the question on every SaaS founder’s lips: Is my churn rate too high? So how do you know what a healthy churn rate is for your SaaS company? Why is it so hard to define an average churn rate—and what does that mean for your subscription business? A “good” churn rate for one company might be terrible for another.

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Churn SaaS Payments Payments Payment Methods 55

SaaStr

DECEMBER 26, 2019

I’ve worked at multiple high growth SaaS businesses as a growth leader, and the data we’re seeing right now … This is from … is that CAC is increasing both in B2B and B2C, and you’re going to see how that relates, right? It’s increasing every year, right?

Sales Hiring 150

Sales Hiring Payment Methods Payment Solutions Marketing 150

SmartKarrot

JUNE 3, 2021

As a SaaS business company, you need to do more than just serving the customers. SaaS marketing is important to achieve success. A good SaaS marketing plan is necessary to improve brand reach. You can build a SaaS partner program to get better success. These partnerships can bring better revenue to a business.

SaaS Payments 10

SaaS Payments B2B Payments SaaS 10

SmartKarrot

SEPTEMBER 24, 2021

As a SaaS company, you will need to keep track of the recurring billings for your products and services. When you are picking your SaaS subscription billing software, you must ensure that you have considered the specific requirements of your customers before making your decision. Sage Intacct. SaaSOptics. Like what you are reading?

Payments 10

Payments Payment Solutions Payment Features SaaS Payments 10

Chart Mogul

FEBRUARY 22, 2022

Customer churn rate, also known as logo churn rate is a key indicator of the health of your SaaS business. A high customer churn rate can be deadly for your business. In this post, we … Customer churn rate, also known as logo churn rate is a key indicator of the health of your SaaS business. Churn is deadly.

Churn 52

Churn Payments Subscription Payment Features 52

Valuize Consulting

AUGUST 17, 2020

This is why you should stay away from unsustainable hail-mary tactics to reduce churn in your business. Deferred payment terms on subscription renewals, additional discounts, free professional services—these offers might work now, but can you afford to keep applying them next quarter or next year? Test the controls on a regular basis.

SaaS Payments 40

SaaS Payments Churn Payment Services Payments 40

FastSpring

APRIL 16, 2019

The best thing about a subscription program is the reliable revenue it generates. The worst thing about it is that a healthy chunk of that “reliable” revenue is actually pretty unreliable. Customer churn happens when an existing customer stops doing business with you. Yes, we’re talking about churn. What is churn? Probably not.

Payment Methods 66

Payment Methods Churn Subscription Payment Features 66

ProfitWell

MAY 8, 2020

Listen wherever you get podcasts: How is B2B SaaS growth trending over time? ??7 How are churn and new revenue trending over time? Now, what's happening in B2B SaaS news? Jay Nathan , B2B SaaS retention, expansion, and scaling expert, says: “We are all in sales.”. I'll tell ya just why.).

Scale 52

Scale Payment Solutions Payments SaaS Payments 52

Intercom, Inc.

NOVEMBER 23, 2022

The process of an acquisition is, more often than not, a black box. Behind closed doors, negotiations are dragged on for months while founders and executives figure out ways to eliminate friction and create a synergy that can drive the most value of their shared cultures, processes, and systems. Then, came integration.

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Acquisition Payments Payment Methods Scale 118

SaaSX

FEBRUARY 28, 2021

It can make the difference between needing to make deep cuts when the business climate gets rocky versus making slight adjustments. When I was a bootstrapped SaaS founder, my company was inherently capital-efficient, even though that wasn’t a term I would have used to describe it. Revenue per Employee.

Payment Solutions 52

Payment Solutions Software Review Software Payments 52

SaaStr

AUGUST 9, 2019

In Today’s Episode We Discuss: * How Vikas made his way into the world of SaaS and came to be at the rocketship that is Kustomer. * Why does Vikas believe that a wave of SaaS incumbents are about to be displaced or disrupted? How does Vikas see the space play out in the coming years when it comes to acquisitions?

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

SmartKarrot

APRIL 13, 2020

SaaS companies have transformed the way global businesses work. Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. In this blog we’ll talk about SaaS business and top 50 SaaS companies in 2020.

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SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

Chart Mogul

DECEMBER 14, 2017

Every SaaS will feel the pressure to scale, whether upmarket or abroad. To start, you could move your SaaS upmarket — go after bigger fish, the higher-value customers who will amplify your recurring revenue. This is what Tomasz Tunguz has called “ the most successful SMB SaaS acquisition channel ever built.”

Outsourcing Services 40

Outsourcing Services SaaS Payments SaaS Scale 40

ProfitWell

JULY 23, 2020

Many of these metrics are intersectional with B2B and SaaS because they reveal important data all businesses need to know. Lifetime value determines how long a customer will stay with your company and how much revenue may be generated during that time. AOV = Total revenue/number of orders. Net Revenue Retention.

Payment Methods 56

Payment Methods Metrics SaaS Payments Customer Lifetime Value 56

ProfitWell

JUNE 15, 2020

How are churn and new revenue trending over time? MRR gain is new revenue from either acquired customers or upgrades in a given month. MRR loss is churn, or lost revenue from cancellations or downgrades. As consumer trends adapt—your business needs to adapt, as well. AOV = Total revenue/number of orders.

Payment Methods 76

Payment Methods Merchant Services Payments Customer Lifetime Value 76

ProfitWell

MARCH 3, 2020

Then, we hear from Kyle Poyar over at OpenView on bringing sales into a self-service business. And finally, the evolution of B2B SaaS billing. We’ve seen the tech and SaaS markets affected by the virus , but if we foster smart and healthy communities, the foundation of our operations—namely, our teams—will forge on.

Sales Hiring 59

Sales Hiring Scale SaaS Payments Payment Services 59

SmartKarrot

JULY 14, 2020

The B2B Tech world is booming with SaaS business models. Statistics claim that about 50% of the enterprises run their operations by depending on a SaaS platform, of which 38% work exclusively on the SaaS module. Let us dive right into this article and explore the world of SaaS and its facets deeply.

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CustomerSuccessBox

APRIL 3, 2022

Most businesses make either of the two mistakes: Sending too few emails or Sending just so many emails. Since email marketing plays such an important role in customer acquisition, retention, etc., CustomerSuccessBox is a customer success platform that helps high-growing B2B SaaS companies reduce churn and grow their recurring revenue.

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