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A Look Back: “SaaS Metrics Masterclass: Key Business Metrics, Pricing Strategies and Billing Models with Stripe’s Head of France and Southern Europe, Guillaume Princen” (Video + Transcript)

SaaStr

Average Revenue per Customer. Customer Lifetime Value (LTV). Customer Acquisition Cost (CAC). & Lifetime value. How much is a customer going to bring you over his lifespan using your product? Customer acquisition. MRR, obviously. Or maybe ARR, depending on your model.

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SaaS Pricing Examples, Models, and Strategies That Drive Success

User Pilot

TL;DR A well-aligned pricing framework attracts the right customers, encourages product adoption , and maximizes customer lifetime value. A pricing model defines the specific structure of how customers are charged (e.g., value-based , competitive pricing). Let’s dive in! Amazon pricing example.

Pricing 104
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20 quick insights on Customer Success and SaaS metrics with Dave Kellogg

ChurnZero

Following the webinar, we invited Dave to give his rapid-fire takes on tracking the retention of auto-renew customers, calculating customer lifetime value as a startup, comping CSMs on expansion, determining the importance of measuring time to value, and much more. tech ops, AWS, technical support).

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What is the Go-to-Market Strategy for AI Products? by Maja Voje

User Pilot

Referrals and affiliates – Referrals involve incentivizing customers to recommend your product, whereas affiliates include having an agreement with individuals or businesses to promote your product in exchange for a commission. The idea is to use the value your product provides to generate sales. GTM motions by Maja Voje.

AI Search 105
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How to categorize expenses in a SaaS startup

Baremetrics

You’ll need this to calculate your Gross Margin , which further enables you to calculate Customer Lifetime Value and other key SaaS metrics. This is where you record all of the costs that go to providing your service, such as hosting and customer support payroll. Sales & Marketing.

Startup 81
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It’s a Rough Time to Be a Startup – Here’s What You Can Do About It

OpenView Labs

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). Those on the front lines know that more competition means greater saturation of traditional marketing and sales channels, increasing customer acquisition costs (CAC).

Scale 96
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How to Categorize Expenses in a SaaS Startup v2.0

Baremetrics

You’ll need Cost of Revenue to calculate your Gross Margin, which in turn you need to calculate Customer Lifetime Value (LTV), Customer Acquisition Cost (CAC) Payback Time and to understand your company’s unit economics in general. In QuickBooks, add “Marketing” account as a subaccount of Sales & Marketing.

Startup 90