Hull

JANUARY 22, 2019

The explosion of SaaS tools (and with it, data silos) together creates a need for a cross-functional, operations role to support go-to-market teams. Their job is to enable go-to-market teams through "joining the dots" between tools, teams & data, optimizing the business rules that drive growth.

SaaS Payments 77

SaaS Payments Technical Advisors Engineering Payment Solutions 77

FastSpring

DECEMBER 18, 2020

It’s easy to think of online sales as a marketplace where we buy items for ourselves, but more and more B2B and SaaS sales are now happening online. A 2018 survey found that nearly half of companies make 50–74% of all their corporate purchases online. Let’s get selling! What Is B2B Ecommerce?

Payment Methods 148

Payment Methods B2B Outsourcing Services Payment Services 148

wepay

SEPTEMBER 12, 2018

Last time we looked at SaaS and ISV business growth we examined user growth – the core element for success in these businesses. But there is another element to growth that can be just as important – increasing user engagement. We’ve dug up a series of the best evergreen articles on user engagement and how to grow it.

Engagement 40

Engagement SaaS Payments Strategy SaaS 40

yoursales

DECEMBER 23, 2019

Enabling the right customer journey with sales tools that power your sales process has been high on our agenda for years. Over the course of 2019 we saw the opposite happening: an ever-increasing flood of sales tools seem to hit the market and our own 2019-list grew significantly compared to the 2018-version.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

yoursales

DECEMBER 23, 2019

Enabling the right customer journey with sales tools that power your sales process has been high on our agenda for years. Over the course of 2019 we saw the opposite happening: an ever-increasing flood of sales tools seem to hit the market and our own 2019-list grew significantly compared to the 2018-version.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

yoursales

DECEMBER 12, 2018

PROFESSIONAL SALES SALES STACK 2019: THE TOOLS SALES STACK 2019: THE TOOLS I t’s 2019 and we’re back at the sales tools workshop, working out the best sales tools for your sales process. You’ll get lots of content from us along with advice for your sales process. Which sales tools best support your sales process?

Scale 99

Scale Payment Methods Payment Solutions Outsourcing Services 99

CustomerSuccessBox

FEBRUARY 28, 2022

The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. For the cloud-scale applications, Datadog monitors the servers, tools, databases, and services, with a data analytics platform that is SaaS-based.

Retention 52

Retention SaaS Payments Payments Payment Methods 52

BrightBack

JANUARY 17, 2022

Factor in the huge uptick in global demand for online subscriptions services that arose through the pandemic, and we see that succeeding at retention has never been more important, and becomes a key differentiator for those who do it.

Payments 59

Payments Payment Methods Payment Features Payment Solutions 59

yoursales

DECEMBER 12, 2018

PROFESSIONAL SALES SALES STACK 2019: THE TOOLS SALES STACK 2019: THE TOOLS I t’s 2019 and we’re back at the sales tools workshop, working out the best sales tools for your sales process. You’ll get lots of content from us along with advice for your sales process. Which sales tools best support your sales process?

Scale 99

Scale Payment Methods Payment Solutions Sales Recruiting 99

Outseta

JULY 2, 2018

Onboarding Improvements We’ve rolled out a new onboarding process to make it easier for customers to get started off on the right foot. The first is allowing Outseta customers to process payments through Stripe in addition to Forte Payment Systems , our existing payment gateway. What's next? Email Address.

Payments 40

Payments Payment Methods Payment Services SaaS Payments 40

ChurnZero

JANUARY 4, 2019

Whether that’s AI-enabled analysis of customer data to help teams be proactive, in-house virtual assistants that are a resource to support teams as they work with customers or other operational applications, AI will play a larger role in this capacity next year.” – Julia Ahlfeldt, Customer Experience Advisor, Julia Ahlfeldt CX Consulting.

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

Baremetrics

JANUARY 24, 2021

Anyone managing a SaaS or subscription business is aware of customer churn. The benchmark customer churn for SaaS for SMBs is 5%. Transitioning to SaaS On January 1st 2020, we transitioned the company out of a strategic partnership (we were operating the platform under a non SaaS business model!).

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

Baremetrics

MARCH 23, 2020

I spent over a week speaking with different SaaS founders and marketers about how they successfully reduced churn for their business. churn by doing something every SaaS business should be doing, but most don’t. But when you start getting into double digits, it’s usually a sign that something in your process isn’t working.

Churn 145

Churn Payment Methods Payment Solutions SaaS Payments 145

Outseta

JANUARY 9, 2019

I hope this is a useful barometer of progress for other bootstrapped SaaS start-ups with equally ambitious projects. 2017 2018 Total. building Outseta - roughly $8,000 in 2017 and $24,000 in 2018. In 2018 you’ll notice some line items grew significantly. To date we’ve spent $32,179.72 The $11,123.75

Content Marketing 40

Content Marketing SaaS Payments Payment Methods Payment Services 40

OpenView Labs

JANUARY 29, 2020

Editor’s Note: This article was first published on August 9, 2018. Freemium in SaaS is old news. The much-discussed pricing strategy took over the SaaS world and helped fuel the phenomenal success of SaaS pioneers like Dropbox, Evernote, SurveyMonkey and Hootsuite. Freemium benchmarks. That is the question.

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

Outseta

NOVEMBER 8, 2017

By Geoff Roberts 7 min read You may have noticed that while we’ve kept a steady drumbeat of SaaS related content flowing, it’s been four months since we published our last Outseta company update. We're offering a free year of Outseta to any Techstars company that signs up by the end of June 2018.

SaaS Payments 40

SaaS Payments Payment Solutions Payment Services Payment Methods 40

ChurnZero

JANUARY 4, 2019

Whether that’s AI-enabled analysis of customer data to help teams be proactive, in-house virtual assistants that are a resource to support teams as they work with customers or other operational applications, AI will play a larger role in this capacity next year.” – Julia Ahlfeldt, Customer Experience Advisor, Julia Ahlfeldt CX Consulting.

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

All that Saas

MAY 1, 2021

dollars in 2018. Influencer marketing platforms are a great solution to engage with your audience in the right way. To save your time and make your decision process easy we have reviewed some of the best platforms. It includes followers, engagement scale, contact, and more. dollars by the year 2027.

Payments 52

Payments Payment Solutions Payment Methods Payment Services 52

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. In Today’s Episode We Discuss: * How Krish made his way into the world of SaaS and came to found one of India’s fastest growing SaaS companies in Chargebee?

Scale 128

Scale SaaS Payments Sales Recruiting Payment Services 128

ProfitWell

NOVEMBER 14, 2019

Customers are more likely to leave if a service no longer provides value. Basically, as long as customers see a product or service as a vital part of their own business model, they’ll continue to pay for it. Subscription businesses thrive only when customers derive long-term value from the product or service the company provides.

Payment Features 49

Payment Features Payments Subscription Trends 49

Chart Mogul

DECEMBER 19, 2017

On our blog we also explored the topic of moving up market in SaaS and how businesses might tackle this without losing their soul. February in the SaaS world means one thing: The SaaStr Annual conference. We published The Ultimate SaaS Founder’s FAQ eBook, available as a free download. Read more here.

Payments 58

Payments SaaS Payments Payment Solutions Scale 58

Sales Hacker

AUGUST 4, 2023

This is when startups were for nerds, and Ivy League grads were still going straight into investment banking instead of SaaS sales. He asked if I could help him start the SaaStr Annual , an idea for a conference that he had around his SaaS experience through selling EchoSign to Adobe. I got the job and locked in. I said yes.

Scale 61

Scale Sales Hiring Sales Payments 61

Outseta

FEBRUARY 28, 2019

Lead Capture Form Builder We’ve long offered forms to help you build your email list as well as product registration and authentication forms that allow users to sign-up or login to your SaaS product. Outseta SaaS Consulting Throughout the final quarter of 2018 we saw a significant uptick in user engagement with our product.

SaaS Payments 40

SaaS Payments Payments Payment Methods Consulting 40

Chart Mogul

MARCH 6, 2018

This somewhat risky direct listing is likely to be a benchmark for other future public listings in 2018, with the likes of Airbnb predicted to follow suit if all goes to plan. Increased product personalization — This can lead to a stickier product with more invested, engaged users. ARPA is the lifeblood of any subscription business.

Payments 75

Payments Metrics EKS (Elastic Kubernetes Service) SaaS Payments 75

ProfitWell

MARCH 9, 2020

Companies selling physical goods, digital products, and services of all kinds have turned to this business model as a way to secure repeat customers. Subscription marketing refers to marketing goods and services to customers on an ongoing basis. Of course, frequently used services can also be sold through subscriptions.

Subscription 64

Subscription Payment Features Payment Methods Marketing 64

How To Buy Saas

FEBRUARY 13, 2021

The world of video and content creation is changing now; we move forward from an era of static video content to some interactive and engaging live streaming. You can also engage with your audience, allowing them to comment, react, and chat directly on your live stream. With one stream, you get fantastic customer service and support.

Payment Solutions 69

Payment Solutions Software Review Software Payments 69

Chart Mogul

MARCH 9, 2020

An early entrant to the SaaS field, the company has pioneered a number of fields that are now commonplace in the industry — content marketing, the transparent startups movement, and remote work. Buffer’s suite of tools helps you engage customers on social media. Related posts: The Rise of Self-Service Analytics.

Payment Solutions 52

Payment Solutions Payment Features Payments Outsourcing Services 52

How To Buy Saas

FEBRUARY 27, 2021

The best thing about SEMrush is that they offer a high-quality service to their users; they are accurate and provide regular program updates that enhance the user experience, capabilities, and success ratio online. 2018 V/S 2020. Content Audit Tool: it will enable you to audit your existing content for improving its ranking.

Content Marketing 104

Content Marketing Payment Methods Social Media Marketplace as a Service 104

SaaStr

DECEMBER 26, 2019

I’ve worked at multiple high growth SaaS businesses as a growth leader, and the data we’re seeing right now … This is from … is that CAC is increasing both in B2B and B2C, and you’re going to see how that relates, right? What’s the essential marketing stack every SaaS should have regardless of size?

Sales Hiring 150

Sales Hiring Payment Methods Payment Solutions Marketing 150

FastSpring

JANUARY 31, 2023

To help you choose between Stripe vs. Paddle vs. FastSpring, this guide compares: What areas of the payment lifecycle each one provides a solution for (e.g., payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack.

Payment Services 120

Payment Services Payment Methods Merchant Services Payment Features 120

Chargify

MARCH 6, 2018

UK online education company EdPlace has emerged as a “parent champion,” providing online tutorial services designed to help parents support their children in their education (specifically Math, English, and Science) at an affordable price. EdPlace, 2018. Provides excellent customer service. Empowering customer service staff.

B2C 40

B2C Merchant Services B2B Payment Services 40

ProfitWell

JANUARY 17, 2020

But starting an ecommerce subscription service isn’t an easy task. According to this study from 2018 , the subscription ecommerce market has grown significantly since 2014. Content streaming services like Netflix, Hulu, Disney+, and Spotify dominate the market and act as the model for tons of new startups. SaaS subscriptions.

Payment Methods 12

Payment Methods Payments Payment Features Merchant Services 12

SaaStr

AUGUST 12, 2022

I think it’s a challenge to folks that think we are in some sort of terrible downturn for SaaS and cloud. While Azure and Google Cloud grew at record rates, Shopify for example, its SaaS business only grew 10% last quarter. Colin here, CEO of a startup, B2B SaaS, and raising a seed round right now. Take the meeting.

Scale 198

Scale SaaS Payments Scaling SaaS 198

GetUplift

DECEMBER 12, 2021

This guide provides a detailed breakdown of my emotional marketing process. It’s a process that my team and I at GetUplift have used to 10x our clients’ conversion rates. The process for using your research to create social media ads, landing pages, and email sequences that actually convert. So, let’s dive in. Introduction.

Payment Methods 122

Payment Methods Marketing Payment Solutions Underperforming Technical Team 122

SaaStr

NOVEMBER 21, 2020

In Today’s Episode We Discuss: * How Rob made his way into the world of SaaS as a product manager and how that led to his founding Salsify over 8 years ago. * How does Rob think about the bundled vs unbundled thesis within SaaS? When is it right for SaaS companies to turn down potential customers? Harry Stebbings: Not at all.

SaaS Payments 261

SaaS Payments Scale Payment Services Payment Solutions 261

SmartKarrot

JANUARY 20, 2022

Software-as-a-Service (SaaS) businesses use a cloud-based technology distribution model to deliver software. The SaaS market is at the heart of several creative, high-growth businesses in the UK and worldwide. We have profiled a list of the top 25 SaaS companies in the UK.

Merchant Services 10

Merchant Services SaaS Payments Payment Methods Payment Solutions 10

SaaStr

MAY 27, 2020

If you look at this graph, it simply plots out how many people filed in the weeks before 2016, 2017, 2018, 2019, 2020. They see it where SaaS companies might trade at 13 times, 15 times, 17 times trailing. So what can you expect for SaaS businesses next year? So let’s put 22 million into perspective.

Technical Review 195

Technical Review Payment Services Payment Methods Development Team Review 195