SaaStr

SEPTEMBER 20, 2023

SVB collapsed, market multiples are down, yet the IPO window is re-opening, and we have a platform shift to AI that’s exciting everybody. The main reason for the pullback was due to the external shock of hiking interest rates. GlossGenius is a vertical SaaS and payments company for the beauty and wellness industry.

Cloud 311

Cloud Payments Software Review Payment Solutions 311

Stax

MARCH 18, 2025

According to the US Federal Reserve in 2022, general-purpose card payments reached $153.3 On top of that, 69% of Americans online in 2023 said they used digital payment methods to make a purchase. As a business owner, you just cant afford to ignore these statistics. But selecting a good payment solution can be overwhelming.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

ChurnZero

MAY 16, 2025

It’s the ultimate technology dilemma for customer teams and the execs who control budgets: should you buy or build your customer success platform? We already have reporting in Salesforce; what are we really getting out of a CS platform? CS platforms offer better integrations with your CS tech stack.

Payments 52

Payments Customer Success Payment Solutions Payment Services 52

Payrix

APRIL 2, 2024

A comprehensive Embedded Payments strategy isn’t complete without value added services. But, as a software platform, what value added services should you be considering? And when should you start thinking about these solutions and infusing them into your payment ecosystem and experience?

Payments 124

Payments Embedded Payments Merchant Services Payment Services 124

Stax

AUGUST 20, 2024

Everything is done under one platform. And it’s all thanks to embedded finance and embedded fintech. Embedded finance isn’t entirely a new concept. Airline credit cards, payment plans for costly items, and car rental insurance are forms of embedded finance that have been around for a while.

Payments 88

Payments Payment Methods Merchant Services Finance 88

SaaStr

MARCH 27, 2023

One, when you have really high gross margins, your cost base actually increases much slower than your revenue base. Most of the app sales and net retention comes from deploying software and tech-driven features that have 100% gross margin. Think about additional integrations or additional workflows.

SaaS Payments 246

SaaS Payments Technical Review Software Review Venture Capital 246

Payrix

APRIL 10, 2024

These additional offerings help software companies optimize the payments experience for their merchants and unlock additional opportunities to realize revenue. These additional offerings help software companies optimize the payments experience for their merchants and unlock additional opportunities to realize revenue.

Merchant Services 130

Merchant Services Payment Services SaaS Payments Payments 130

Stax

JANUARY 28, 2025

Completing online payments via manual card entry can be time-consuming and off-putting for customers. Research shows that 55% of customers will abandon their cart if they have to re-enter checkout information like credit card details, negatively affecting your business conversion rate. Learn More What is Click to Pay?

Payment Methods 68

Payment Methods Payment Services Merchant Services SaaS Payments 68

Payrix

MAY 14, 2024

No one knows this better (or more intimately) than a software company Chief Revenue Officer (CRO). Adam Tesan, CRO at Worldpay for Platforms, is a seasoned executive leader with decades of experience in sales, marketing, and revenue in the software space. It was an Embedded Finance play starting with payments. [It

Payments 147

Payments Payment Services Payment Solutions SaaS Payments 147

Subscription Flow

OCTOBER 2, 2024

In simple terms, revenue leakage means that a business is unable to collect a 100% of its earned income. There is always a small percentage of income that gets ‘leaked out’, causing revenue loss. Revenue leakage is that amount of money from your customers which gets processed, but which does not end up in your account.

Payments 105

Payments Payment Features Payment Services Payment Solutions 105

Payrix

OCTOBER 1, 2024

In the latest episode of PayFAQ: The Embedded Payments Podcast, host Ian Hillis sits down with Candice Raybourn, Head of Partner Activation at Payrix and Worldpay for Platforms, to discuss the crucial topic of PCI compliance. What is PCI DSS? Candice explains the basics of PCI DSS. The shift to PCI DSS 4.0

Payment Services 113

Payment Services Merchant Services Payments compliance 113

Subscription Flow

MAY 27, 2024

Apple Pay recurring payments, one of the evolving features of this payment method, simplifies subscription billing for customers by storing all their payment information and passwords in one place. Apple Pay is a secure and private payment option for all Apple users. What is Apple Pay?

Payment Features 105

Payment Features Payment Methods Merchant Services Payment Solutions 105

User Pilot

JANUARY 19, 2022

Documentation guides can be tricky so here’s an article on everything you need to know about Userpilot integrations and how you can build better user experiences by sending data from Userpilot to your other apps. We cover how our one-click integrations work, how to set them up, and which apps Userpilot integrates with.

Payments 98

Payments Technical Review SaaS Payments Payment Solutions 98

Stax

JANUARY 29, 2024

In today’s fast-paced business landscape, efficient and seamless payment processing is paramount to your bottom line. As industry leaders in billing software, our mission is to help our customers work more efficiently, recover more revenue, and effortlessly collect invoices. Learn More What is a Billing Platform?

Stax 88

Stax Payments Payment Services Payment Features 88

Incredo

JULY 14, 2019

The subscription pricing model is a business model in which a customer pays a recurring fee on a regular basis (weekly, monthly, quarterly or annually) to use a service or product. That means a company generates revenue on a regular basis based on how many customers it has and what subscription plan they choose. Key finding?

Payment Features 184

Payment Features SaaS Payments Payment Methods Subscription 184

Totango

FEBRUARY 9, 2022

The contract renewal stage of the customer lifecycle is a critical component of driving retention for SaaS products. Knowing how to use technology to optimize your contract renewal process can increase your retention rates and your revenue. Following best practices to automate retention can optimize renewal rates.

Outsourced Development 100

Outsourced Development Payment Services Payment Solutions Retention 100

Baremetrics

DECEMBER 18, 2019

What can we do to improve retention? But first, in order to improve retention, we first have to be able to measure it. These are the three retention measurements I usually start with: The “How would you feel if…?” survey User Churn and Revenue Churn Quick Ratio. Why are customers canceling? How do we reduce churn?

Retention 136

Retention Strategy Payment Solutions Technical Advisors 136

Stax

FEBRUARY 28, 2024

But if you’re a B2B solution, there’s a high likelihood that businesses will be interested in being able to accept customer payments, rather than just sending them a PayPal link or to a generic payment gateway. How do you add payment processing capabilities to your software? What is a SaaS Billing Platform?

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

Stax

APRIL 17, 2025

At the heart of this transformation is a growing ecosystem of Independent Software Vendors (ISVs) building applications that plug into broader platforms and solve specialized problems. As these ecosystems evolve, ISV partnerships have become essential for companies looking to scale, reach new markets, and offer integrated ISV solutions.

Merchant Services 88

Merchant Services Payment Solutions Payment Services Payments 88

Stax

MARCH 18, 2025

Steps To Implementing Payment Tokenization In the SaaS Industry The global economy is shifting to digital currencies andtransactions. Because of this,the concern for payment security is at an all-time high. Payment tokenization helps safeguard cardholder data, so your users can collect and process payments securely.

Payment Services 88

Payment Services Payment Methods SaaS Payments Merchant Services 88

Intercom, Inc.

OCTOBER 12, 2021

These are the technical or sensitive queries that need a specialized, empathetic response. While every layer of the Conversational Support Funnel has different benefits, the human support layer is particularly important when it comes to engagement and retention. Womp wooommppp ?? ”. Always tailor your tone to the situation at hand.

Underperforming Technical Team 222

Underperforming Technical Team Technical Review Payment Methods Payments 222

Stax

FEBRUARY 26, 2024

We can see this trend in action in the realm of payment processing with the advent of recurring payments, also known as automatic payments. Industry data shows that subscription-based businesses are growing 3.7x So, let’s dive into the realm of recurring payments and how they can benefit your business.

Payment Services 88

Payment Services Payment Features Merchant Services Payment Methods 88

Natalia Luneva

APRIL 24, 2025

Did you know embedded payments can increase a software provider’s income? They turn payments into a new source of money. B2B payment transactions exceeded 15 billion in 2024 , with digital payments now making up 85% of transactions. Embedded payments are a game-changer. billion in 2023 to $291.3

Payments 40

Payments Embedded Payments Payment Services Payment Solutions 40

Baremetrics

FEBRUARY 2, 2021

If you’re looking the best online payment processor, you've likely come across options including Stripe and Zuora. Both power a wide range of companies, but which is the best for your business? This article will walk you through a full Stripe vs. Zuora comparison including features, pricing, user reviews, and more.

Payment Methods 75

Payment Methods Payment Services Technical Review Merchant Services 75

Subscription Flow

MAY 16, 2024

Did you know that the value of all card payments grew to more than $8 trillion in 2018? A major payment gateway that handled all this was CardConnect. One other reason was also that businesses could do recurring billing with CardPointe but, alas, that is no longer the case. What is CardPointe?

Payment Features 105

Payment Features Merchant Services Payment Solutions Payment Services 105

BetterCloud

JANUARY 15, 2025

One of the strengths of SaaS is its ability to integrate with third-party systems, including other SaaS apps. A rogue actor can penetrate a SaaS app using an outdated or insecure integration. Third-party auditors validate a SaaS apps security controls, policies, and processes. Lack of visibility into third-party risk.

Payment Solutions 52

Payment Solutions Payment Services SaaS Payments Payment Methods 52

Full Session

DECEMBER 30, 2024

Whether you’re a startup or an enterprise, by the end of this article, you’ll have enough information to select the best platform for your business. PostHog: A self-hosted product analytics platform with customer data tracking, analysis, and extensive integrations. Lets start with our review.

Payment Methods 52

Payment Methods Payment Solutions Payments SaaS Payments 52

Stax

AUGUST 22, 2024

Digital payments are increasingly becoming the norm. According to Forrester’s data, digital payments are the most used payment method today, with 69% of American adults using them to make payments online. Businesses must therefore adapt and be able to accept such payments.

Merchant Services 88

Merchant Services Payment Services Payfac SaaS Payments 88

SaaStr

SEPTEMBER 13, 2020

You see that both organizations embracing this cloud movement, but specifically in COVID, more and more companies turning to the cloud as their solution for business continuity or for business growth in these times when shelter in place is making on-prem solutions difficult and in many cases, impossible to use. It is staggering.

Sales Hiring 235

Sales Hiring Scale Payments Cloud 235

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. B2B customer journey touchpoints are occasions when business customers interact with a brand. Tech support. Customer service.

B2B 122

B2B Payment Methods Payments SaaS Payments 122

SaaStr

APRIL 30, 2022

Average Revenue per Customer. The last kind of constituent here is investors and business owners. And basically SaaS revenue models is just magical for investors and for businesses. And you can basically predict revenue ahead of time and therefore raise money early on to grow even faster. MRR, obviously.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

FastSpring

JANUARY 27, 2022

He then sent out a link to this page inside payment failure notification emails. Users could now forward the payment failure email to the right person, without that person having an Enchant account. How My Marketing Concepts upsells annual payments during trial. Vinay writes, “The benefit of this was huge!

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

Casey Accidental

JULY 17, 2023

Don’t worry I got more marketplace content on the way as well Shortly after I got into tech, investors started to fall in love with subscription business models, mostly on the B2B side. Across many different problems, subscription software sold over the internet seemed to produce dominant tech companies left and right.

Payment Solutions 98

Payment Solutions Payments Subscription Payment Features 98

SaaStr

FEBRUARY 19, 2019

The promise at the heart of the SaaS business model has always been that by sacrificing relatively large one-time payments, you’d maximize revenue over the long-term lifetime of the customer. That means operationalizing renewals are at absolute minimum equally important as new revenue. Technology.

Customer Success 168

Customer Success Payment Solutions SaaS Payments Scale 168

SaaStr

DECEMBER 26, 2019

There is no shortage of options when it comes to building your marketing technology stack. The way they’re reacting to stay competitive is to spend more on tech, on MarTech. So data analytics, marketing customer analytics, and technology and acquisition. Want to see more content like this? Join us at SaaStr Annual 2020.

Sales Hiring 194

Sales Hiring Payment Methods Payment Solutions Marketing 194

How To Buy Saas

DECEMBER 20, 2024

So let us first understand the unique factors that affect SaaS accounting: Revenue Recognition: SaaS revenue depends on the subscription model, and the recurring nature of the income stream can create complexities in revenue recognition compared to traditional businesses.

Payment Services 52

Payment Services SaaS Payments Payment Solutions Payment Features 52

Scytale

SEPTEMBER 3, 2024

They frequently fall short due to misinterpreted jargon or changes in policies and ‘close enough’ is becoming good enough. They also update the regulations periodically to adapt to changes in technology and healthcare practices. Compliance is essential in every aspect of your business and should be an ongoing process.

Payment Services 98

Payment Services compliance Technical Review Healthcare 98