SaaStr

NOVEMBER 19, 2020

But, there are still many interesting things we can learn from Shopify, especially since it sells to so many SMBs, has been late to go upmarket, and combines a payments/fintech element with pure SaaS. Subscriptions can fuel payments and merchant revenue. You can be both SMB and enteprise consistently.

Payments 363

Payments Merchant Services Payment Solutions Scale 363

SaaStr

JULY 14, 2020

It may be the most successful SMB-focused app of our current generation. Bigger customers, though, find most monthly payments a huge accounting headache. And dealing with accounting every month to get a credit card payment approved isn’t worth the trouble. You just make buying your app harder.

Pricing 306

Pricing Scale Payment Solutions SaaS Payments 306

FastSpring

JANUARY 27, 2022

Note: FastSpring offers advanced subscription management services that support free trials, monthly and annual paid plans, proration, discount management, and more. He then sent out a link to this page inside payment failure notification emails. How My Marketing Concepts upsells annual payments during trial. Learn more here.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

SaaStock

JANUARY 25, 2019

Trailblazing through their home continent, venturing successfully onto the world stage or changing from on-premise software to SaaS, these companies could have a postal code in any SaaS hotspot in the world. ContaAzul was acquired by the collaborative software platform Wabbi Software S.A. We can’t wait to meet them. Superlógica.

SaaS Payments 257

SaaS Payments Payment Solutions Payment Methods Payments 257

SaaStr

JULY 11, 2023

Does it hurt enough for buyers to switch to a new solution? So many teams are hiring SDR/BDR teams, and it’s really tough to make that work in SMB sales. Firstly, payment should be easy for customers. Allowing monthly subscriptions is important, and credit card payments are key. Who is the likely and ideal buyer?

Sales Hiring 203

Sales Hiring SMB Sales Recruiting Payment Methods 203

Neil Patel

DECEMBER 8, 2020

They’re not using time tracking software. Or, they’re using a solution that doesn’t fit with their business. Because no one should suffer any longer, I’m going to share the top five time tracking software options on the market today. The Top 5 Options for Time Tracking Software. There is no third reason. Scheduling.

Payment Solutions 140

Payment Solutions Software Payment Methods Payments 140

Stax

APRIL 11, 2024

SMB owners wear many hats, managing everything from staff to sales. Adding to the already tough job of managing a small or medium business is the complex task of understanding how payment processing works, including managing the fees, equipment, accounts payable and more. Learn More What is a Payment Management System?

Payment Services 88

Payment Services Payment Solutions Merchant Services Payment Methods 88

SaaStr

JUNE 27, 2019

It may be the most successful SMB-focused app of our current generation. Bigger customers though find most monthly payments a huge accounting headache. And dealing with accounting every month to get a credit card payment approved isn’t worth the trouble. Let’s take a look at Zoom. Zoom does not play games.

Pricing 191

Pricing SaaS Payments Payment Solutions Payment Services 191

Payrix

MAY 14, 2024

When it comes to software, success doesn’t hinge on innovation alone. No one knows this better (or more intimately) than a software company Chief Revenue Officer (CRO). Adam Tesan, CRO at Worldpay for Platforms, is a seasoned executive leader with decades of experience in sales, marketing, and revenue in the software space.

Payments 147

Payments Payment Services Payment Solutions SaaS Payments 147

Sales Hacker

FEBRUARY 12, 2021

As businesses grow, their software requirements grow as well. At this point, a business needs to look for an enterprise solution that can support its growth. As businesses grow and adapt, software shouldn’t hold them back. It might sound like a simple task, but choosing an enterprise CRM solution is difficult.

Payment Solutions 115

Payment Solutions Enterprise Scale Payments 115

How To Buy Saas

MAY 26, 2025

Finding simple, affordable invoice software that doesnt require an accounting degree can be a game-changer. Our Verdict Skynova is a user-friendly invoicing software best suited for freelancers and very small businesses who need basic invoicing and expense tracking with minimal fuss. Its very basic by design.

Software Review 40

Software Review Systems Review Technical Review Payment Solutions 40

Aaron Beashel

MARCH 9, 2018

The best way to illustrate what I mean is by examples, and I’ve used the email marketing software category to illustrate some of the different models taken by different companies in the space. It’s not the specific marketing tactics you use, but more the high-level description of how you acquire customers. Factors to consider.

Scale 192

Scale SaaS Payments B2B Strategy 192

Andreessen Horowitz

APRIL 23, 2024

Both of you sell into SMBs, which is a notoriously difficult segment. One of the holy grails of SMB software is, how are you going to acquire customers? One of the criticisms of SMB software is that each customer can only provide so much revenue. For both of you, subscription is a smaller-to-no piece of the story.

Payments 110

Payments Forecasting Payment Services Sales Hiring 110

FastSpring

OCTOBER 18, 2018

The traditional software licensing model is outdated. In other words, we are now in an era of subscriptions, in which businesses are progressively moving towards subscription-based business models. Here are three reasons why you can’t overlook subscription services. How is your digital business keeping up?

Payment Features 68

Payment Features Payment Services Subscription Payment Methods 68

FastSpring

JUNE 11, 2024

Are you looking for a merchant of record that will help you grow your subscription software business? FastSpring provides an all-in-one payment platform for SaaS, software, video game, and other digital goods businesses, including software management, VAT and sales tax management, global payments, and consumer support.

Sales Recruiting 114

Sales Recruiting Software Review Payment Solutions SaaS Payments 114

OPEXEngine

MAY 18, 2021

SaaS metrics are viewed differently at different stages of growth and for different sales models, primarily whether a company is selling into an SMB or enterprise marketplace. ARR is an essential subscription metric that identifies the recurring revenue expected on an annual basis from the subscriber base. Usage Fee-Based ARR.

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

SaaStr

MARCH 31, 2022

And as a result of this large concentration of spend, these large cloud vendors have created cloud marketplaces that allow you to take that $158 million of committed spend and actually use it to procure startup solutions and other ISV solutions on their respective marketplaces. AWS’s marketplace has seen 1.5

Scale 262

Scale Marketplace as a Service Cloud SaaS Payments 262

Stax

DECEMBER 20, 2023

Although credit cards have been around since the 1950s, in recent years, they’ve started to dethrone cash from its position as king of payment methods. With a whopping 84% of American adults owning at least one credit card (the average is 3 credit card accounts per person), card payments reached $9.43 trillion in 2021.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Features 88

User Pilot

JULY 18, 2023

This article shows you various ways to calculate churn, make sense of the data, and create proactive solutions to retain more customers. TL;DR Customer churn is the rate at which users discontinue their subscription or stop using a particular product or service. Track in-app customer behavior to identify at-risk customers.

Churn 98

Churn SaaS Payments Payments Payment Solutions 98

Sales Hacker

NOVEMBER 15, 2017

Annual Recurring Revenue (ARR) is the value of contracted, often subscription-based revenues normalized for one calendar year. Artificial Intelligence (AI) refers to a system of computers, software, machines and processes that simulate certain aspects of human intelligence such as image perception, voice recognition and reasoning.

Scale 105

Scale Payment Methods Sales Recruiting SaaS Payments 105

Baremetrics

JANUARY 24, 2021

Anyone managing a SaaS or subscription business is aware of customer churn. This is when the good stuff starts to happen within a subscription business In this post I’m going to share the strategy and steps we followed to reduce our monthly customer churn by over 70%, and explain how we positioned Nudge Coach for efficient, long-term growth.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

BrightBack

APRIL 6, 2020

The subscription industry is facing intense change as the landscape matures and companies race to stop customer churn related to the Covid-19 pandemic. The subscription industry is entering a retention-led phase of growth. The subscription industry is entering a retention-led phase of growth.

Payment Features 59

Payment Features Subscription Retention Payment Methods 59

Point Nine Land

JUNE 18, 2023

Everything you always wanted to know about cohort analysis (but were afraid to ask) Back in 2012, I wrote a blog post titled “Know your user cohorts” , which began like this: “One of the most important tools to better understand the usage of a web application — or a service, a game or a mobile app, it doesn’t matter — is a cohort analysis.

SaaS Payments 128

SaaS Payments Payment Services SaaS Payments 128

SaaStr

OCTOBER 29, 2019

This is a mobile solution for SMB’s to send an invoice and get paid. They’re overwhelmed by the payment decision of which plan to buy. There’s a client of Simon Kutcher’s that caters to the SMB segment and they weren’t happy with their revenue growth. It’s a visitor check-in solution.

Payments 112

Payments Pricing Compensation Scale 112

ChurnZero

JANUARY 4, 2019

In the quest for finding scalable ways to help customers realize more value out of the software they buy, more and more software companies are turning to customer education. In 2019 there will be an increase in subscription fatigue. If we’re not at peak SaaS, we’re probably close to it.

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

OPEXEngine

JANUARY 11, 2022

There are many vendor benefits, too — it is easier to sell and it embodies a customer success solution orientation that drives high customer lifetime value and revenue. Many times, a customer can just use a credit card to start using a vendor’s solution. New tracking systems and processes. Four pricing models.

Pricing 52

Pricing Payment Solutions Outsourced Development Compensation 52

Intercom, Inc.

AUGUST 29, 2019

But Tara Bryant, SVP of Sales at Pipedrive, thinks this is a mistake if you don’t have the right processes, systems, and metrics in place first. You’re doing super detailed payment-optimization work with them. ” We started with a really small base of people who were SMB, really small customers.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

ChurnZero

JUNE 19, 2020

To answer that and more, we invited SaaS Capital’s Managing Director, Rob Belcher, and Software Equity Group’s Managing Director, Allen Cinzori, to join us for a webinar. Allen Cinzori , Managing Director, Software Equity Group. This is also annual payments only. The compounding effects that churn has on your bottom-line.

SaaS Payments 72

SaaS Payments Retention Metrics Payment Solutions 72

Baremetrics

NOVEMBER 9, 2021

SMB SaaS companies tend to have higher churn rates due to their lower demand and less sophisticated needs. Payment processing can cause huge headaches for buyers if the account can’t be transferred. Subscriptions on PayPal are non-transferable, so you’d have to switch over to another service.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

CustomerSuccessBox

FEBRUARY 28, 2022

You mostly need repeat purchases to get payments with a subscription model and it is easier to impress existing customers than starting all over to acquire new ones. Best practices: Consumption vs subscription. Margin that is like software. Know more about NRR: What is net dollar retention? Why is it important?

Retention 52

Retention SaaS Payments Payments Payment Methods 52

OPEXEngine

FEBRUARY 22, 2022

Customers of these SaaS companies also referred to as “Small and Medium Businesses” or SMBs, need the same software solutions as Enterprise companies but have resource constraints that prevent them from using the top SaaS vendors. The most common resource constraints are staffing and budget. eCommerce Marketplaces.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

ChurnZero

JANUARY 4, 2019

In the quest for finding scalable ways to help customers realize more value out of the software they buy, more and more software companies are turning to customer education. In 2019 there will be an increase in subscription fatigue. If we’re not at peak SaaS, we’re probably close to it.

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

Casey Accidental

DECEMBER 11, 2023

When To Invest in New Products If you want to be proactive in thinking about when you should invest in building new products vs. diagnosing a growth problem and determining new product development requiring years of effort to be the solution, how do you do that? Canva was more of a single player and SMB tool.

Payments 113

Payments Scale Payment Solutions Technical Review 113

FastSpring

DECEMBER 8, 2022

As a former agency owner, now the Chief Marketing Officer at FastSpring, David Vogelpohl has helped many software companies scale around the world. How FastSpring Simplifies Selling Around the World Automated Localized Checkout Consumers often prefer to pay in their local currency or using payment methods that are popular in their region.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

SaaStr

MARCH 13, 2020

315: Harry Hurst is the Co-Founder & Co-CEO @ Pipe, the startup that gives you control of your cash flow by giving you access to the full annual value of your monthly subscriptions, upfront. So at about 13, I set up an eBay business, and we actually used PayPal obviously to process all of the payments. What did you mean by this?

SaaS Payments 249

SaaS Payments Payment Methods Finance Payments 249

SaaStr

NOVEMBER 2, 2019

How does Krish think about purely serving the SMB market? How does he think about the mortality rate of SMBs? How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise? Krish Subramanian: We are software engineers by training. What questions reveal the most?

Scale 163

Scale Sales Recruiting SaaS Payments Payment Services 163

SaaStr

AUGUST 9, 2019

Prior to Kustomer, Vikas spent over 20 years implementing, consulting, marketing, and selling CRM and ContactCenter solutions with companies like LivePerson and Oracle. Eyal and Megan host a fireside chat between Google Cloud and Zenoss, a leader in software-defined IT operations. Missed the session? The emergence of new A.I.

SaaS Payments 158

SaaS Payments Cloud Technical Review Sales Hiring 158