SaaStr

DECEMBER 3, 2023

In particular: Hybrid SaaS with payments and fintech usually has far, far lower gross margins than pure software. See, e.g. Shopify, whose blended gross margins with payments even at its scale are still less than 50%. That’s great, and it enables their software. Often in the 40%-50% range, instead of 75%-80%.

SaaS Payments 204

SaaS Payments Metrics Payments SMB 204

SaaStr

FEBRUARY 17, 2021

They want a slick site that does more, from eCommerce to payments to marketing and more. And SMBs are back in SaaS. While their core web site “Creative Subscriptions” are growing at a still impressive 23% year-over-year, their Business Solutions segment with ecommerce and more are growing 60% year-over-year at $200m in ARR.

Payment Methods 277

Payment Methods Payment Solutions Payments SMB 277

SaaStr

AUGUST 24, 2022

Of course, their margins are lower than a pure software play (more on that below). SMB sales (most of Toast) is very tough to do without a highly efficient and effective sales force. Many SMB leaders have to get very, very good at outbound because of the limited deal sizes. 5 Interesting Learnings: #1.

SaaS Payments 289

SaaS Payments Scale SMB Payment Solutions 289

SaaStr

APRIL 23, 2021

Now they’ve scaled to $200m+ ARR growing 38% selling just to 100,000+ SMBs, solving a hard problem (i.e., automating the back office and payments and billing for SMBs), and doing it with 120%+ NRR. 121% NRR from SMBs — up from 110% at IPO. Making more and more money on each payment. Pretty impressive.

Payment Solutions 320

Payment Solutions Payments SaaS Payments Payment Services 320

Neil Patel

DECEMBER 8, 2020

They’re not using time tracking software. Or, they’re using a solution that doesn’t fit with their business. Because no one should suffer any longer, I’m going to share the top five time tracking software options on the market today. The Top 5 Options for Time Tracking Software. There is no third reason. Scheduling.

Payment Solutions 140

Payment Solutions Software Payment Methods Payments 140

SaaStr

JANUARY 31, 2023

The SMB segment of Zoom has stopped growing, so going from ~0% growth to 7% growth actually might end up being huge. Merchant payments have become the bulk of not only its revenue, but importantly, have been growing twice as fast as SaaS revenues). Because with those apps, we see second-order revenue spread quickly. Yup, $1.00.

Pricing 246

Pricing Merchant Services Payment Solutions Payments 246

SaaStr

NOVEMBER 19, 2020

But, there are still many interesting things we can learn from Shopify, especially since it sells to so many SMBs, has been late to go upmarket, and combines a payments/fintech element with pure SaaS. So are you sure your trial needs to be so short? Subscriptions can fuel payments and merchant revenue. to promote your app?

Payments 343

Payments Merchant Services Payment Solutions Scale 343

wepay

AUGUST 5, 2020

Vagaro providing resources to reopening, physical changes, and safety measures to its customers for contactless payments, virtual check-in capabilities, revamped floor plans, and other necessary business changes. We also discussed the findings from our State of Small Business Payments 2020 survey. We surveyed 1,000 U.S.

Payment Methods 40

Payment Methods Payments Payment Solutions SMB 40

SaaStr

AUGUST 17, 2021

Could you switch to another app? Coupa isn’t as much a fintech as SMB players like Bill.com, but it’s getting there with Coupa Pay. Coupa plans the majority of its customers to be running payments through their platform in 10 years. This is a bigger task than SMB, but a huge market. Would you want to?

Payments 299

Payments SaaS Payments SMB Payment Solutions 299

FastSpring

SEPTEMBER 16, 2022

Note: From global payment processing to global VAT and sales tax management, FastSpring is the easiest way to sell around the world. This includes internal data we pulled from 271 global SaaS and software sellers using FastSpring to process transactions last year. Stream both interviews below and see highlights from each.

Pricing 118

Pricing Payment Solutions Payment Services SaaS Payments 118

SaaStr

MAY 10, 2021

Let’s take a look at a few Cloud leaders that show this quantitatively: #1 Shopify’s NRR has grown from 100% to 110% as its merchant services (payments) has exploded. Pretty good for SMB SaaS. In fact, now it’s more than 2x the size of its SaaS software alone. But then a lot changed in the last few years.

Merchant Services 176

Merchant Services SaaS Payments SMB Payment Solutions 176

Sales Hacker

FEBRUARY 12, 2021

As businesses grow, their software requirements grow as well. At this point, a business needs to look for an enterprise solution that can support its growth. As businesses grow and adapt, software shouldn’t hold them back. It might sound like a simple task, but choosing an enterprise CRM solution is difficult.

Payment Solutions 84

Payment Solutions Enterprise Scale Payments 84

SaaStock

JANUARY 25, 2019

Trailblazing through their home continent, venturing successfully onto the world stage or changing from on-premise software to SaaS, these companies could have a postal code in any SaaS hotspot in the world. ContaAzul was acquired by the collaborative software platform Wabbi Software S.A. We can’t wait to meet them. Superlógica.

SaaS Payments 257

SaaS Payments Payment Solutions Payment Methods Payments 257

SaaStr

JULY 20, 2022

While these aren’t great metrics if Weave was enterprise, they are still solid for SMBs. Many SMB SaaS companies struggle to hit 100% NRR and 80% GRR. This is a challenge so many SMB businesses have that also have a services component and a hardware component. .” Many SMBs just prefer it. #4.

SaaS Payments 240

SaaS Payments Scale Payment Methods Payments 240

FastSpring

DECEMBER 7, 2023

In this episode of Growth Stage, Carl will dives into his experience running acquisitions of SMB software businesses, including: His thoughts on what makes a software company a good target for an acquisition by a brand. So as probably most listeners know, WordPress is a content management system for building websites.

Software Review 136

Software Review Technical Review Development Team Review Branding 136

Point Nine Land

JANUARY 2, 2019

50 B2B software marketplaces listed & four observations 50 Shades of SaaS App Stores - Spreadsheet If you’d like to be notified of our next posts you can subscribe to our newsletter. As the SaaS industry is reaching maturity, the app store model is becoming increasingly important. a security audit). a security audit).

Payment Methods 66

Payment Methods Payment Solutions SaaS Payments Payments 66

SaaStr

JULY 14, 2020

It may be the most successful SMB-focused app of our current generation. Bigger customers, though, find most monthly payments a huge accounting headache. And dealing with accounting every month to get a credit card payment approved isn’t worth the trouble. You just make buying your app harder.

Pricing 223

Pricing Payment Solutions Scale SaaS Payments 223

SaaStr

SEPTEMBER 26, 2019

What we learned from ’08-’09 in SaaS: First, SMB churn went through the roof — as SMBs went under much more quickly and often. As soon as the economy went south, SMBs started to simply go bankrupt and/or shut down. Anyone processing a lot of SMB and credit-card deals saw churn probably double.

SaaS Payments 277

SaaS Payments Sales Hiring Scale SMB 277

SaaStr

MAY 25, 2022

It’s not always best to force annual payments. But of course, a core Zoom customer might be using the app 3-4 hours a day. #4. But lower NRR generally comes with SMB customers, at least to some extent. #7. 91%+ of customers pay annually. In any event, SurveyMonkey is an example of pushing folks to annual plans.

Scale 240

Scale Payments Payment Solutions Payment Services 240

SaaStr

JUNE 27, 2019

It may be the most successful SMB-focused app of our current generation. Bigger customers though find most monthly payments a huge accounting headache. And dealing with accounting every month to get a credit card payment approved isn’t worth the trouble. Let’s take a look at Zoom. Zoom does not play games.

Pricing 176

Pricing SaaS Payments Payment Solutions Payment Services 176

FastSpring

DECEMBER 8, 2022

As a former agency owner, now the Chief Marketing Officer at FastSpring, David Vogelpohl has helped many software companies scale around the world. How FastSpring Simplifies Selling Around the World Automated Localized Checkout Consumers often prefer to pay in their local currency or using payment methods that are popular in their region.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

OPEXEngine

MAY 18, 2021

SaaS metrics are viewed differently at different stages of growth and for different sales models, primarily whether a company is selling into an SMB or enterprise marketplace. When calculating this metric, it is important to only use contracted recurring revenue and not one-time payments from services or any other one-time payment. .

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

Tom Tunguz

JULY 15, 2019

Applications are software used by business users. Platform includes products that help developers to build applications: payment gateways and low code platforms. Last, I bucketed the companies into price segments: SMB, Mid-Market and Enterprise, based on my estimates of their ACVs. And the data shows that.

Enterprise 192

Enterprise Payments Payment Solutions SMB 192

User Pilot

JUNE 29, 2022

Here, we have listed a few popular customer segmentation software options and described their pros and cons. Customer segmentation tools allow you to segment customers based on shared characteristics such as their in-app behavior, or any other criteria such as the NPS score , completed milestones in the customer journey, etc.

SaaS Payments 98

SaaS Payments Software Review Payment Solutions Payment Methods 98

SaaStr

SEPTEMBER 22, 2022

So when we first started writing about Bill.com at its IPO , it was a sleep SMB accounting product. And its payments network to roll out. But yes, it’s the most incredible SMB growth story in SaaS we’ve ever seen. Don’t let anyone tell you it can’t be done with SMBs. #2. 131% NRR.

SaaS Payments 53

SaaS Payments Payment Services Payment Solutions Payments 53

SaaStr

SEPTEMBER 9, 2021

Bill.com has become an SMB powerhouse, with 120,000+ customers and a stunning $25B+ market cap. Bill.com had to develop a network that today has millions on vendors processing bills and payments on it. The payments / fintech side of Bill took a decade to come together. But the accountant channel is high volume, SMB play.

SaaS Payments 56

SaaS Payments Payments Payment Services Scale 56

User Pilot

JULY 18, 2023

This article shows you various ways to calculate churn, make sense of the data, and create proactive solutions to retain more customers. Track in-app customer behavior to identify at-risk customers. If you’re an early-stage startup or SMB, expect an average annual churn of 10% to 15%. What is customer churn?

Churn 98

Churn Payments SaaS Payments Payment Solutions 98

Baremetrics

JANUARY 24, 2021

A year earlier we’d launched the MVP of the model allowing SMB customers to input a credit card to get access to the platform, but we hadn’t had a chance to dedicate time or resources to optimizing a proper SaaS onboarding funnel. This would enable us to increase the overall value of the system to customers.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

Stax

NOVEMBER 20, 2023

The district’s staff and SMB owners team up to promote the Small Business Saturday event. Now, you didn’t boost your SBS sales only to grapple with uncollected payments. Reduce late/failed payments by up to 700% and save 80% of billing time with the help of service providers like Stax. Less stress, more efficiency.

Payment Methods 88

Payment Methods Merchant Services Stax Payment Services 88

Point Nine Land

OCTOBER 8, 2021

Welcome Graneet Since Pawel and Christoph’s investment in Clio (which provides legal firms best in class software to run their business and was Point Nine’s #1 investment (!!)), our vertical SaaS portfolio has only grown further. It’s time for beautiful cloud software to take over. Hundreds of thousands in Europe.

Technical Cofounder 52

Technical Cofounder Construction Payment Solutions SaaS Payments 52

OPEXEngine

JANUARY 11, 2022

There are many vendor benefits, too — it is easier to sell and it embodies a customer success solution orientation that drives high customer lifetime value and revenue. Many times, a customer can just use a credit card to start using a vendor’s solution. New tracking systems and processes. Four pricing models.

Pricing 52

Pricing Payment Solutions Outsourced Development Payment Features 52

Sales Hacker

APRIL 15, 2021

Our solution today vs. three years ago is at least two to three times more complex. You just need to build confidence in your solution for the prospect to open the door and take a big next step. We actually encourage our prospects not only to do a free trial but to start on a quarterly payment plan rather than a yearly.

Sales Hiring 138

Sales Hiring SaaS Payments Payment Solutions Sales 138

Sales Hacker

AUGUST 7, 2020

VP Nokia Software, North America Sales. People First Productivity Solutions. Team Lead, North America – Global Marketing Solutions. Senior Vice President, Sales SMB. Director, Sales Solutions, North America. Manager, LinkedIn Sales Solutions. Sales Manager, SMB New Business Acquisition.

VP of Engineering 121

VP of Engineering Sales Recruiting Sales Hiring Payment Services 121

FastSpring

OCTOBER 18, 2018

The traditional software licensing model is outdated. And if your current customers happen to outgrow their current solution, there’s an opportunity for upselling too since you can simply move them into a higher tier. Thanks to subscriptions, traditional software vendors are now forming stronger connections with their customers.

Payment Features 60

Payment Features Payment Services Subscription Payment Methods 60

FastSpring

APRIL 4, 2024

FastSpring provides an all-in-one payment platform for SaaS, software, video game, and other digital goods businesses, including VAT and sales tax management, payment localization, and consumer support. Are you looking for a merchant of record that will partner with you to grow your business internationally? Jump to video.

Scale 130

Scale Sales Payment Methods Merchant Services 130

Chart Mogul

AUGUST 15, 2019

return on investment is returned, you have no further payment obligation and you have retained your equity ownership while growing. the loan) will be paid back and a return cap will be achieved over time (24-36 months) based on monthly payments delivered as a % of your cash revenue. Once the 1.5x 2 Main approaches to RBF.

Finance 85

Finance Payments Revenue Payment Solutions 85

CustomerSuccessBox

FEBRUARY 28, 2022

You mostly need repeat purchases to get payments with a subscription model and it is easier to impress existing customers than starting all over to acquire new ones. Margin that is like software. Let’s look at some of the best net retention rate and how they are doing good at it. Know more about NRR: What is net dollar retention?

Retention 52

Retention SaaS Payments Payments Payment Methods 52