Intercom, Inc.

APRIL 22, 2021

That question has been on Will Larson ‘s mind for a long time. For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Chart Mogul

MARCH 9, 2020

For the first 2-3 years of Buffer’s existence, Joel and his team did not need a specialized solution for subscription analytics. However, as the company grew, their systems started to fail all the time, prompting the team to re-think their approach and look for a scalable solution. How was that possible? Tweet this quote.

Payment Solutions 52

Payment Solutions Payment Features Payments Outsourcing Services 52

Chargify

OCTOBER 4, 2017

In this post we dive into understanding the billing iceberg effect and what to consider when determining if you should build or buy your recurring billing solution. Time Is Money: Focus On Your Core Competencies. If we had used any other system, we would have had to write the code ourselves to handle our usage based billing.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

SaaStr

MARCH 3, 2020

Brendon introduces his playbook to hiring the first VP of Sales from his experiences as VP of Sales at LinkedIn, EchoSign, Talkdesk and more. Learn the dos and don’ts to make the correct hire the first time and not rush into hiring the wrong VP of Sales, which can cost the company months or even years. Roughly 90%.

Sales Hiring 163

Sales Hiring Sales Recruiting Scale CTO Hire 163

Outseta

OCTOBER 15, 2018

The company had for a few years prior followed a growth-first path, hiring aggressively and prioritizing projects designed to make an immediate impact on their growth rate. After the Series A, Buffer fell into a similar trap to Wistia - they hired too quickly, specifically to accelerate product development. The company even took $2.5M

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

SaaStr

APRIL 18, 2019

And unfortunately it wasn’t Larry and Sergei who we’re starting Google at the same time, but it was two other students doing something much more mundane. They were building time and expense software. And so we started building a cloud solution, but it was a long arduous journey. It’s in the cloud.

Sales Recruiting 179

Sales Recruiting VP of Engineering Scale SaaS Payments 179

Andreessen Horowitz

NOVEMBER 28, 2023

So, I co-founded another payments company called PropertyBridge, which allowed you to pay rent electronically. And I wanted to do another payments company, but I didn’t know what I wanted to do. You’re a payment nerd. Seema: Would love to talk about finding those initial customers who you tested with.

Merchant Services 82

Merchant Services Payment Methods Payments Payment Solutions 82

Tom Tunguz

OCTOBER 24, 2021

A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian. Excited to be back emceeing. That was the start of the Month of Scale. ” Who doesn’t?

CTO Coach 128

CTO Coach Sales Hiring Sales Recruiting CTO Hire 128

Baremetrics

MAY 4, 2020

The customers whose subscriptions end because their credit card payments failed and they never made up for the payment. According to our data, SaaS and subscriptions businesses lose around 9% of their MRR due to failed payments on average. I’m talking about involuntary churn. Just how much damage is involuntary churn causing?

Payment Methods 124

Payment Methods Payment Services SaaS Payments Payment Solutions 124

CloudGeometry

JULY 8, 2021

Yet they live on borrowed time. Interest payments accelerate faster than you realize. Expanding LAMP stack apps by mixing of Java, PHP, Python, Ruby, Haskell (I could go on…). Stories evolve as customers use the software, as new technologies emerge, as market behaviors come and go.

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Well Architected Framework Payment Methods CTO Hire Payment Solutions 130

SaaStr

AUGUST 15, 2020

If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin. I see it all the time, which is, you said it super well, make money, save money, reduce risk. This episode is an excerpt from Jason and Loren’s session at SaaStr Summit: Enterprise. Bernadette Nixon. Jay Snyder.

Payment Methods 216

Payment Methods Merchant Services Scale Payments 216

SaaStr

DECEMBER 13, 2019

If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin. Yousuf Khan: Well, the CIO is fundamentally owning the business technology function of the company. My advice is hire earlier rather than later. Harry Stebbings. Yousuf Khan.

Technical Advisors 167

Technical Advisors Scale Technical Review Payment Solutions 167

Hull

JANUARY 22, 2019

These roles are filled by engineers that roll up to the CMO/COO (not CTO) as part of a growth team. Firstly, in the past five years, there’s been an explosion of technology companies — Scott Brinker’s team at ChiefMartec produce the dizzying Martech supergraphic each year. And with that, more data disintegration.

SaaS Payments 77

SaaS Payments Technical Advisors Engineering Payment Solutions 77

SaaStr

NOVEMBER 21, 2019

We’re a team of former investors and operators from the likes of Facebook, Deliveroo, and the Swedish payments company Klarna. We are a purely B2B fund, focused on software and fintech. So if you’re a software founder in that stage, come talk to us. I’m the founder of Blossom Capital. Evgenia : Hi.

New CTO 152

New CTO Sales Hiring B2C CTO Hire 152

All that Saas

DECEMBER 24, 2021

Today, we are going to review Fyle , an online expense management software for modern businesses. Don’t trust technology with your finance expenses? Let’s face it, even the top-notch expense management software can fail your employees if they don’t use it, but it also has to be easy and simple to use. In-app live chat support.

Software Review 52

Software Review Systems Review Technical Review Merchant Services 52

OpenView Labs

JULY 2, 2020

About half of respondents, evenly distributed across size or industry, were offering temporary relief on payment terms. Pricing Low-Touch SaaS: How to Approach Pricing and Packaging a New SaaS App, by Example. How to Screw Up Your Software Pricing and Packaging Completely. Find out here. SaaS Pricing Basics.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

ProfitWell

JANUARY 2, 2020

The sales strategy required to win over a small business owner will be drastically different from the strategy required to convince an experienced CTO of your subscription’s value. When you’re just starting out, this information can be difficult to find. The length of a contract defines how often subscription payments recur.

B2C 52

B2C Subscription Payment Features Payments 52

Sales Hacker

JUNE 12, 2020

Find innovators (10:36). ? I demand payment upfront. Somebody may have a title, they may have a CTO, CEO, co-founder, or whatever. I’m asking you to pay to use our technology for your 200 person client success work. Find innovators (10:36). Again, I go to find your innovators. Map the money (14:58). ?

Enterprise 69

Enterprise CTO Hire Startup Technical Cofounder 69

SaaStr

JUNE 28, 2022

But finding out post-term sheet about too many material issues can lead VCs to run for the hills. And any odd stuff on the cap table, or existing terms — at least highlight them, and come with a solution. I don’t see this all the time, but I see it too often. Most importantly, minimize surprises. That’s probably OK.

Finance 292

Finance Technical Review CTO Hire New CTO 292

SaaStr

JANUARY 14, 2020

So my father sat down with me in our basement, and I remember working in this makeshift workstation that we built together and we learned how to code, because back then there weren’t a lot of applications, there weren’t a lot of games, a lot of software to be used, so we actually had to create it ourselves.

B2B 135

B2B B2C Scale New CTO 135

SaaStr

JULY 19, 2019

Prior to InCountry, Peter founded six and sold 6 enterprise software companies that were acquired by Sun, Citrix, VMware, Oracle, Sprinklr and Prograph. Previously, Peter was also the CTO/CIO of CBS Interactive where he brought CBS into the cloud. At Sun, Peter was the CTO of the Liberty identity consortium that designed SAML 2.

VP of Engineering 137

VP of Engineering CTO Hire Technical Review Sales Hiring 137

OnStartups

JULY 7, 2021

And, The Hustle team decided that having "billionaire" in the title of the episode will attract more viewers -- so here we are. :) In any case, it's a fun episode and we cover a lot of different topics that I'm hopeful you'll find useful. And I think part of it's because you've been in the game for a while and you're incredibly successful.

Payment Methods 140

Payment Methods Software Review Technical Review Payment Solutions 140

OnStartups

JULY 7, 2021

And, The Hustle team decided that having "billionaire" in the title of the episode will attract more viewers -- so here we are. :) In any case, it's a fun episode and we cover a lot of different topics that I'm hopeful you'll find useful. And I think part of it's because you've been in the game for a while and you're incredibly successful.

Payment Methods 40

Payment Methods Software Review Technical Review Payment Solutions 40